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Sitel Employee Review

Great Place to start your BPO career

4.0
Job Work/Life Balance
Salary / Benefits
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Management
Job Culture
June 7, 2020
You will learn a lot, meet different people. Multitasking skill is needed. You hvae to cope up with stress since this is a BPO. If you'll perform well you will get rewards for it.
Ratings by category
4.0
Work/Life Balance
3.0
Salary / Benefits
5.0
Job Security/Advancement
3.0
Management
4.0
Culture
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June 10, 2020
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Technical Support Representative (Former Employee) - Ortigas
The team leaders are very supportive and they will guide you in areas that you have to improve so that you can provide a an excellent customer service experience.
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5.0
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Technical Support Representative (Former Employee) - Mandaluyong
100%.
Or should i say the Company have taken enough skills to train their agents. It was indeed a great experience working with Sitel. They value Customer satisfaction in line with the needs of their workers. Thank u.
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5.0
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February 26, 2020
Same location
Senior Tech Support (Current Employee) - Eton Cyber pod Quezon city.
Your career (given that you have a track record of good performance) grows together with the company. Unlike traditional offices, new and established call centers continue to expand and offer more opportunities for growth. Many call center professionals get promoted within one to two years, also BPO companies offer higher pay and numerous perks to attract prospective employees and retain existing teams. These include top-notch healthcare packages, incentives, and more. Now here are the cons.

MONOTONOUS work


Call center processes tend to be repetitive, making it difficult for some employees to stay motivated. Low motivation levels have been linked to poor performance, so you'll have to find a coping mechanism to overcome the monotony. Some agents engage in different social activities, hobbies, and sports.


Higher stress levels


Call center jobs are usually in the customer service department, which means you'd be dealing with many disappointed or worse, angry callers. You'd need more patience to be able to effectively deal with these types of calls. While BPO seats in Manila are highly desirable, they come with a considerable level of stress.


Shifting schedule


Call center jobs require companies to match the client's time zone. Since most of the clients are in the United States and UK, call center agents would need to work in changing shifts during the wee hours of the night to match this required schedule. If you think you are not a night person, you might want to look for an Australian account.


There is no such thing as a perfect job. Every job has its unique
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