Close down on holidays.
Treat associates better and make them feel that it's not about only about cons but this company gives the best opportunity to improve.
Increase salary :D
They should know what their employees need.
Always observe how agents take phone calls
Be considerate to others , to prevent leaving or resignation of employee, though its a good comp.but some of the team leaders cant considerate to other agents.
At least they should balance work, not pushing the workers to a stressful environment
They should focus on how to make their employees happy.