About Probe Group
Probe is a globally recognised and award-winning customer experience organisation that designs and deploys solutions to bolster and optimise our client operations. Founded more than 40 years ago and with 15,000-plus staff across five countries, the company delivers exceptional customer experiences through its deep knowledge and capabilities in Contact –See all 3 Probe Group photos
What We Do
We are a leading customer experience organisation, operating across the Pacific, Asia and North America. We design and deploy solutions anchored around the delivery of exceptional customer experiences through our Customer Management, Consulting and Intelligent Automation businesses. With over 15,300 staff across 4 countries we are a market-leading digital transformation practice that specialises in process simplification, user experience design, customer journey mapping, workforce optimisation, data analytics, customer sentiment analysis, digital deployment and automation.
Vision & Culture
Our vision is to be the most sought-after and respected outsourced customer experience provider in the markets within which we choose to operate. Most importantly, we are passionately committed to ‘doing it better’. We are fuelled by passion. We believe passion ignites high achievement and exceptional performance because skill and talent can only take us so far - it’s passion that differentiates us and it’s passion that fuels the generation of new ideas. Ideas are the lifeblood of our business. Our world is not static, nor are our clients – their expectations continually evolve. We must always seek better ways of doing what we do. To be better, we must generate ideas. And so, we are passionately committed to doing it better. Better than yesterday, better today and even better tomorrow. That is our purpose. We exist to do it better for our clients. That’s the promise we make.
Careers at Probe
Probe Group is committed to providing exceptional service to our clients and their customers and we need extraordinary, passionate people in order to do this. We are continually growing and looking for talented people to join our teams in Australia, New Zealand, Asia, North America and Africa. If you are passionate, driven and committed to delivering the best service and want to work with a company that values you, then we would love to hear from you. Learn more about career progression at Probe here: https://youtu.be/P18yq0Xmmic
The Probe CX Culture
Our passion culture begins with our people. We look for people who are passionate about what they do, and we provide them training and opportunities to grow within the company, across departments or roles. There’s no limit to what you can do in Probe, just bring your passion and willingness to learn and innovate. Click here to find out more about working at Probe: https://www.probegroup.com.au/careers/culture