3.3 out of 5 stars.
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Optum Employee Reviews

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Philippines227 reviews

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3.3Work-Life Balance

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Good for newbies

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The most useful review selected by Indeed
So far they are good for newbies. They won't make you feel overwhelmed and will help you throughout the process. Hiring process is quite long though. I took a whole month before neo
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One of the best

OPTUM environment is really inclusive and the management may somehow you know be strict but that is usually due to targets. But indeed overall OPTUM is really a great place for work and I wonder why they aren’t in the list.
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Overall good company but

Optum is good company for starters. Yearly increase is guaranteed, but it doesn’t add up to much. I’ve been with the company for 6 years with outstanding performance but most of the increase were 3%. Mgt stated it’s because I’m already earning maximum incentive per month (about 5k plus).
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Great Benefits

Management was good and the superiors were considerate. We have free unlimited coffee with a variety of flavors & staff were all professionals and accommodating.
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low salary for medical coder position

lots of learning resourcesmanagement is good but the policy keeps changing everytime.workplace is okhardest part of job is you need to code even a hundreds and thousands pages yet you need to hit your production quota without any consideration andvery low salary for workload.,mandatory ot.most enjoyable part is having a hybrid work set up.


hybrid set up


very low salary and workload
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Optum insights

Based on 8 survey responses
What people like
  • Clear sense of purpose
  • Feeling of personal appreciation
  • Overall satisfaction
Areas for improvement
  • Support from manager
  • Fair pay for job

Nice working environment

The management is very easy to work with. Very good compensation and salary package as well. There is career growth in this company. The only downside is that offshore clients can be a bit demanding.
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High paying for IT Positions

Agent IT positions such as Help Desk is already at par with Team Leads from Voice departments. Information Risk Analysts or departments specific in IT, agent/analyst level is already at par with Operations Managers salary in voice departments.
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Fun workplace

ProsGood opportunity for freshers. There are lot of friendly coworkers and approachable team leaders. Work-Life Balance. Light workload.ConsLow salary.
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Fun workplace

Culture Is Good. And This Is Also Indeed A Good Place To work. Good Compensation and Benefits. Highly Recommended For Newbies as Well. But JO Is Taking Longer Than Expected


Free Lunch


None as of now
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worst company, exploitation at its finest.

At the outset, the company appeared to be very supportive, particularly towards students. However, the overall experience heavily relies on the assigned manager. In my case, my time at the company was rather unpleasant due to a manager displaying tendencies of power control and excessively demanding overtime work.Managers should acknowledge that their team's success directly benefits them. To foster a successful team, they should lead by example, be actively present, and consistently appreciate the team's efforts, no matter how small. Using manipulation and gaslighting will never lead to genuine improvement. I'm just so glad i didn't pushed through with the promotion of being a trainer. So happy to be finally out of this company.
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nice facilities

has good facilities, kind managament but idk im still new so will observe the management here but overall. its a good place to. work.
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Toxic environment

They only care about the metrics. Company doesn't care about the well being of the employees. Job description doesn't match the workload and no compensation for it. No OT pay. Also, they didn't give the whole Milestone bonus.
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A good workplace for newbie or those who are fresh graduates. Provides competitive salary package. Has nice facility and amenities. Overall, an stress-free working environment.
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Good benefits but work was challenging

Good benefits but work was challenging. The process itself is tedious and time consuming making it impossible to meet the quota for the day. However, quota can be waived for valid reasons.
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Great company

I love how Optum cares for their employees. I like the company's benefits. Overall I enjoyed my employment with Optum so I will definitely recommend them.
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High Salary than other BPO

Inhouse BPO in PH. Pay and benefits are great. I have seen my former teammates getting promoted. They have retirement fund now . As any other BPO, strict on lates and attendance.
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Productive workplace

Nice working environment. Leaders are very fun to be with. Alots of engagement activities. With WAH setup once you reached their goals/metrics. Not toxic and the site is very accessible.
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Good company

Optum is one of the best BPOs right now in terms of benefits. Working environment depends on the account that you'll be assigned to. Just be attentive during training, don't hesitate to ask questions if you're confused with the product training.
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Low salary compared to other medical coding companies

Pros: manager doesn't micro-manage. No required OTs, work-life balanceHybrid setup (but looks like they will start to transition in a full office setup) Cons:Low salary compared to other medical coding companies
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I have to commend the supervisors and trainers in optum.

I've been with this company for 2 years and i experienced all the the upskilling real quick after I was endorsed to live prod. the work load is ridiculous but the salary is stagnant. they will push you to your limits but not in a rewarding way. but all in all i stayed there because of of my supervisor because i dont want him to be stressed a lot of the employees chose to leave because of the constant upskilling and heavy volume of calls.


Amazing supervisors, Qvc, Training team


Workload is ridiculous, stagnant salary, no wfh, politics
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Fun and not toxic

Optum was my dream job when I started working in a BPO 15 years ago. But they only hire medical-related graduates. Until such time I already had full experiences on different accounts in other BPOs, I tried to apply again and I'd say I'm so happy with them for the past 2 years I was with them. Increase and promotions are fast too!
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Overall rating

Based on 5,709 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary / Benefits
2.9 out of 5 stars for Job Security/Advancement
2.9 out of 5 stars for Management
3.2 out of 5 stars for Culture
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