Optum
3.4 out of 5 stars.
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Optum Employee Reviews

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Location
Philippines151 reviews

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3.3Work-Life Balance

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Fast-paced environment and fun work environment

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The most useful review selected by Indeed
The people are great because this company values employee engagement. Culture is close-knitted and welcoming. The hardest part of my job is the target. I'm assigned to pre-screen applicants. We are volume hiring, which explains the stressful target rate. The hard part is that productivity rates depend on the quality of leads, which I think is a bit unfair. Overall, the company is lenient and pro-employee.

Pros

great workplace, fun activities

Cons

hustle culture, unrealistic targets
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Great place to work

Salary is good enoughCompany values integrityManagement is goodPerks are goodTypical working schedule for a call center companyCares about employeesValues empathy
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Low Compensation, ill-bred culture

low salary, forced overtime (though they say otherwise). Because the company would hire just about anyone, there a lot of employees who act like ignorant, attention seeking individuals.
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Lax

good to work with and also has a relaxed environment. And the good thing is that they are very approachable. A perfect company to go for the fresh grads.
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Fun and easy to get along teammates

But do expect, toxic management for this company. Some accounts are nice but some of it is.. you know! But for teammates, is the reason why you want to have a long term with this company
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Stable

Very stable company. Takes good care of their employees. . Job security is very high. Management is lax. Great response during pandemic. Hard to get promoted.

Pros

Stable company

Cons

Hard to move up
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Okay

Secured Job, they value employee, benefits and perks not much. Opportunity for higher position is good if you are one of those who would go out and spend your weekends drinking with the bosses.
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Productive and fun work place

Productive and fun work place. Competitive salary. Good relationship with managers. Understanding to it's employee..Helps you grow as an individual...
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After the Initial Interview, they will make you feel like you passed it but you did not

At the initial interview they will ask you the most common interview questions, after that they will explain the offers, and ask you where are you located, offering you to avail their shuttle service. They would also tell you that someone will call you so you need to stay with the line, but weeks have passed, not even a single e-mail telling you that you did not passed on their assessment. Worst way to treat you professional applicants
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My experience in optum

Stressful environment. They will suck the life out of you. Long hours of work. Everything runs in medieval Era. No company wide initiatives to adopt to technology.

Pros

Ok facilities

Cons

Long hours of work
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Good management team. Mostly.

I've had good experience working for this company. I worked at Optum for more than 5 years and 4 and half of those years are the most productive and rewarding work experience I've ever had. As with all other companies, there are cons as well. Specifically some departments and management people that are so "different" that they feel out of place from such an overall excellent company.

Pros

Good pay. Good management (mostly)

Cons

Management (some)
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Fun workplace unless you're in the higher management group

Weekly perfomance reviews(in our account) that eats your time unless you want to do it after your shift which will affect your work-life balance. Those things that are being discussed in the reviews were already discussed in a separate regular weekly meeting.
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Poor management. Lack of communication

Never will I recommend this company. This company is not considerate to employees who have lost their jobs. They do not even communicate properly and they wont give updates on your salary.
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Fun and exciting place to work

People here are enjoyable to work with. There's a work-life balance that allowed me to expand my skill set. Management are always supportive and would allow flexibility to be successful in your role. Job politics is felt but not in a way causes issues with my job responsibilities.
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Great Culture, Great place to start your career with

This was the first company I applied in, the job itself is very easy. It would've been perfect if it was not for the toxic employees. Fun place to work in but not recommendable if you prioritize peace of mind.

Pros

Free lunch on rainy season, lots of coffee machines, great office

Cons

Poor work and life balance, toxic teammates
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Work and life balance? Yes. PTO and PAID HOLIDAYS... BUT very poor management!

This company is very ideal if you are looking for work life balance in the first few months, but definitely a no-no if you are looking for a well managed company. The manager on our team is really unprofessional. They do not know how to separate their personal issues to their people. They tend to bully through your physical appearances even though you are performing well at work. And lastly, work loads are constantly adding up without additional compensation! They will give you jobs that is not included with your contract and they will charge you if you do not render or submitted for an immediate resignation!
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Lots of engagement activities

Good management, lots of engagement activities however, 80-100 calls per day with mandatoty lunch ot, preshift ot. All the leaders were helpful for we are just unfortunate that we had an incompetent tl.

Pros

Lots of engagement activities

Cons

Mandatory ot, Volume of calls (80-100/ day), Low anual increase
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Work life balance

Work life balance. Fixed weekdays, morning shift. -low salary, compared to other companies in the same market-you really need to work hard for the incentives

Cons

low salary compared to other market
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All in all the experience I had while in Optum is good and added to my learnings and lessons in life.

It's better to have an on-hand experienced hand with the company for you to get a grasp of what it's like to work with them. There is no perfect company, each & every one of them have their share of insufficiency.
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A+ company but salary is meh.

Very good company. Employee oriented. Strong culture. But the salary is not good. You can have twice as much on most other company for the same role.

Pros

Company culture

Cons

Salary
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Experience it yourself

My review is as fair as it can be bases in my experience working in the company. Work is great, more into process and quality performance. Highly!!!!!
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Overall rating

Based on 4,883 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary / Benefits
2.9 out of 5 stars for Job Security/Advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture
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