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NexRep Employee Reviews

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3.6Work-Life Balance
2.2Salary & Benefits
2.3Job Security & Advancement
2.6Management
2.8Culture

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Could be better

Indeed Featured review

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Don't get me wrong, the pay can be good for a entry-level job and for your first job ever. If you have bills and responsibilities and kids though, this job is not for you. It's a lot of work this company expects you to do for a base pay of $10 an hour ngl. They def need to raise thier prices up considering that fact that this is a big company and they can definiety afford the pay raise.
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Feels like home

I've worked here for over 3 years. I started out as an agent. I have loved almost every moment. The calls were challenging. But really, it's customer service, that's to be expected. The real gem is.. the staff. It feels like a family.
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If you are a sales person its not the place to be

Flexible schedule is good. Work from home is good. Pay is atrocious not worth the positives. Nice people as management but either uninformed by being disconnected from decision makes or malicious. I would put my money on uninformed.
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This company is great to WFH with

This company is great I've only worked 1 campaign and I've been on it for over 2years. The only issue I have is the software the company uses for picking hours, email, etc. is terrible. It has really bad lag and so many other issues. The work is great, I can usually get the number of hours and the actual time frames that I want to work each week. The biggest downside is the pay is not that great for most people, for me the small pay is perfect and it keeps me from being bored.
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Fun place to work

I’ve been on my third week after training. I really like it! So far a great job. A little challenging but no complaints. I get to choose my hours. I would definitely recommend this company.
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The pay is horrible. Flexibility is good

I've worked in this position since October 2023. I'm in the inbound sales line (DRTV). The pay needs to be better. I'm a tier 1 agent, averaging about $6.5 an hour. The pay is .20 cents per talk time. If the phone doesn't ring, you don't make any money. I spoke with a manager and have excellent metrics for a new agent. Even with this, I'm unhappy about making less than minimum wage when a recruiter promised me $10-20 an hour. The pros are the work is easy - you're only reading scripts and offering upsells. The customers are generally upbeat and happy compared to a customer service line. The client is a 24-hour line, so you can pick the hours that fit your schedule. I've worked early mornings, weekends, and late evenings. The pay is the same regardless of the time, but they offer a .05 cent bonus per talk time if you work 20 hours or more on the weekends. I only recommend this job if you need side income for a specific goal, such as paying off a credit card or vacationing. If you need livable wages, you'd be better off pushing pallets at Amazon or flipping burgers at McDonald's.$700-800 a month doesn't pay for anything in an economy with high inflation. That's how much I made working 30-35 hours per week.

Pros

flexible hours, working from home

Cons

Pay is less than minimum wage, low incentives for new agents, calls are routed based upon seniority and metrics. Therefore, if you're a new agent, you don't get as many calls.
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Know what you are getting into

You are only paid $10 if you work less than 20 hours. The problem is that if you want to work more hours it's challenging. Everybody is competing for hours. The most disappointing thing was lack of communication. You will not be able to reach your operational manager if you have questions about pay, your invoice, or logging into systems. You are on your own. They will tell you that you are a contractor, not an employee. Also, the advertise you will get a $350 bonus if you complete training and 15 hours during your first week. There were only ten hours available. So if you want to work for this company because of the flexibility and to add some pocket change you should be okay. But don't expect the bonus or to make much money. Certainly don't expect help from your OP.

Pros

flexible schedule

Cons

poor management, not enough hours, bogus bonus
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It has great hours you can choose and the money was good

Managers were not helpful with escalations, pay attention during training and take good notes, you’ll barely ever have to ask for help. I worked here full time while in school.
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Customer Service

For an entry job or something part time it’s good. The pay is not enough to live on but you have flexibility with your scheduled so you have control over that but if you work a project that doesn’t have a lot of hours then you’ll not make much
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Was fun to work there. Bummer was when I couldn’t grab any hours and had no explanation as is to why.

Job was cool got paid for the training. It took a little bit of time. I took calls for hotel flights & rental cars.After being one of the top reps with lowest call times and resolving issues faster etc.I was basically laid off with no explanation other than I think they maybe didn’t have anymore work for us. I gusss? Idk

Pros

Pick your own hours, really nice trainers and supervisors

Cons

Not a stable job, they can let you go at anytime!
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local super divertido para elaborar projetos com nossas crianças.

Eu estou de acordo com a empresa pois as maneiras de trabalhar são bem praticas a respeito pois me sinto muito confortavel em estar função, e quero desde já parabenizar a todos destar plataformar..

Pros

amo almoçar

Cons

cuida muito bem da saúde
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I was very happy working fir NexRep.

What is the best part of working at the company?The flexibility of picking your hrs is awesome. The supervisirs were great.What is the most stressful part about working at the company?Thinking your campaign may get cancelledWhat is the work environment and culture like at the company?It's fairly good. There wasn't a problem as far as I was concerned. What is a typical day like for you at the company?Signing in, taking calls. That's about it.
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Ótimas experiências em aprender mais

O dia é corrido, produtivos e aprendo a cada dia ser melhor no q passo ,a parte difícil e a responsabilidade sempre,prazerosa e sempre estar com pessoas capacitadas para me ensinar

Pros

Almoços e café grátis

Cons

Descanso para almoco
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My experience was treated like a SCAM!

Professionalism goes a long way and this company lacks it completely! My whole experience with NexRep has been a scam!*cram all this knowledge for you to understand without paying you, then on whim let you go.*they do not express the important aspects of certain discussions*Of course you have to spend money to make money, not with this money. They expect you to pay for everything and not show any professionalism or growth with your commitments.
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Not enough hours

Pay is low but you do get to work from the comfort of your own home. No bonuses or promotions. Hard to reach a supervisor. Rarely will you get enough hours.
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Great place to work

I loved the flexibility of choosing my schedule. Would definitely work here again! Only con is competing for hours… when the schedule drops being merely a minute late would result in no hours
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Productive and great place to work for

What is the best part of working at the company?It is truly you setting your own schedule and having ample hours What is the most stressful part about working at the company?You don’t get to choose your company they choose for you What is the work environment and culture like at the company?It is positive and very hands on.What is a typical day like for you at the company?Great I’m in my own home everyday.
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Tenho que focar nos bjectivos determinado p compania para poder oferecer um bom resultado p nossos clientes

Focar nas meta do dia ,com o ensinamento serto com nossos colaboradores conseguiremos um resultado melhor,indentificar as oportunidades p melhora nosso negocio,saber respeita as pessoas de todos os generos,e saber que temos um objetivo p alcançar com determinação e transparência no nosso negocia,e saber que tenho um desafio a compri com satisfação q fazê-los

Pros

Almoço grát

Cons

Pausas curtas cuida da saude familha
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Ok form of employment

The company is ok. They contract with many different clients. The pay is not good ($10/hr). You do get to pick your own schedule once in production. Certification is not paid. Good form of employment if you need money right now.
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Great option for parents who need a flexible decent paying career

What is the best part of working at the company?The flexibility of the scheduleWhat is the most stressful part about working at the company?It is difficult to get in contact with a supervisor when you are taking callsWhat is the work environment and culture like at the company?It is very layed back and the culture is very diverseWhat is a typical day like for you at the company?Its smooth for the most part of usually goes by pretty quickly
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So far so good

The process of getting an interview is pretty easy you can schedule a call for someone to reach out to you instead of waiting months for an application update.
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Overall rating

Based on 546 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
2.2 out of 5 stars for Salary / Benefits
2.3 out of 5 stars for Job Security/Advancement
2.6 out of 5 stars for Management
2.8 out of 5 stars for Culture

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