3.5 out of 5 stars.
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kgb Careers and Employment

About the company

  • Founded
  • Company size
    1001 to 5,000
  • Revenue
    P100 million to P500 million
  • Industry
    Sports & Recreation
  • Headquarters
    New York, NY
  • Link
    kgb website

kgb USA might sound outlandish to members of the intelligence community, but the telecommunications community knows better. The company, a business unit of kgb, offers a number of telecommunications support services, including branded operator services, national directory assistance, and call completion services. Clients include Sprint Nextel and Verizon Wireless. It also provides outsourcing of customer service functions using live operators and automated Interactive Voice Response (IVR) systems. Among its customers are pizza delivery retailers who employ kgb USA to provide centralized telephone order processing.

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Salary estimated from 16 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 370 reviews and is evolving.



Directory Assistant Operator in Makati City
on January 29, 2019
Great place to start with!

This was the first company I worked with after university. I had experienced a good training and was able to worked with great people. The reason I left was because of location. It was too far from my home.

Customer Sales Representative in Santa Rosa City, Laguna
on July 16, 2018
Daily Work Routine

Work is easy being a customer service agent, Doing chat support, email and call conversation are more of trouble shooting and inquiries regarding their accounts. Unfortunately, the surveys are unjustifiable in a sense that company has its own innovation and reasoning out is unacceptable for certain disputes regarding the problems encountered by the customers.

Customer Service Representative in Laguna, Philippines
on January 7, 2018
Strict in English policy

Very strict in English only policy for the employees to enhance their communication skills. Fun activities during training to help the bond between colleagues to be easier.

Customer Service Representative in Makati City
on August 2, 2017
fun to be part of the company since this is my first job

Work day is very hectic due to the numerous number of calls per day. I've learned to manage work life balance even the job as a directory assistant. The management is very understanding and provided early off with in the shift. The culture is very diverse due to employees living in different places. The hardest part is taking more than 100 calls or more in a day. But the enjoyable part is being with my colleagues.

Customer Service Representative in Makati, Philippines
on June 27, 2017
My training ground

This was my first job which I had few months after I graduated from college. In this company, i first learned the value of being employed and earning money on your own. This is where I started being independent as well.

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Questions and answers

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