Ista Personnel Solutions
3.8 out of 5 stars.
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Ista Personnel Solutions Employee Reviews

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Philippines16 reviews

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3.8Work-Life Balance

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Culture

Indeed Featured review

The most useful review selected by Indeed
The company is not the typical BPO company as they handle multiple clients. Great culture as you can have a direct communication with directors, they are approachable.Cons: they use similar measurement to everyone even it is not applicable. KPI's not clear even SLA. Allowance is hit or miss considering the basic pay isn't that high.
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Don't care about your Health

I did resign promptly from the company due to postpartum issues and was not able to render due to stress and I keep getting sick that I can't work anymore. I did inform the management about it and my supervisor understand, however, the management who are greedy, selfish, and did not understand didn't give me my back pay because of that. They didn't reconsider that I did give birth and I'm in a place where I always get sick, body and mind. They disregard my sincere apology and explanation of my resignation and told me that they will not give me back pay for 2 years working there and they even want to charge me. I just hope, everyone working there realizes how the management really sucks.
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The Job Culture!

A company that supports and recognizes your hard work is really something to be thankful for. Ista Personnel allows me to push through my boundaries while enjoying a toxic-free environment.
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Fun workplace

Okay salary but not fair to employees no progress in management. Client decides everything and no negotiation with the management
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Not a people management company

Management dont care about their people. Easy for them to dispense their employees. Poor sanitation and still the management dont care. Still a lot to improve but strict in the office
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We all have different experiences.

The company definitely gave me a brighter future despite its need to grow and improvement in some areas.it may seem bias but coming from a far worse company, this was surely a breath of fresh air.the word "BPO" surely has been misunderstood by most as some may had too much expectations and/or high standards. like always, you can't please everyone.
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Bad Management and Crowded Workplace

The company is promising at first but showed its true colors day after day. RPO Manager is very manipulative, demanding, and makes you feel that you are working under or for him and not with him. This is why RPO is always hiring because no one stays there long term because of the managers. During my stay, company wants us to report on site but there is no space for there employees and there are no even rooms to eat because the place is so small

Pros

Workmates are kind

Cons

bad management, manipulative managers, small spaces, not ideal to stay long term
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Loved the people I worked with, not the management

Worked with them for quite some time, I am happy with working with the people in our team, they made every single day good enough for me to fight for the responsibilities, but the management has poorly allocated their resources to support us. It's saddening to hear their other staff saying the management gives them a lot of care yet we don't, furthermore berated for not reaching impossible targets.

Pros

Relaxed environment, everyone is close to one another

Cons

Lack of advancements in career, people are terminated in a snap
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Promotes Work Life Balance

Great Environment, Fun, Great coworkers. Lots of learning, less stressCulture, great leadership, happy place, good office space, week ends Rest day, High salary, great employee engagement

Pros

Great environment

Cons

Makati
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Great place to work for. Positive Environment

I've been working with Ista for almost 3 years now, Ista has become my 2nd home, I found not just good friends but a family. There are a lot of opportunities offered as well, wherein they will help you grow and achieved your goals. Moreover, You will not experience late pay outs And there are room for career growth

Pros

Great Leaders - management are approachable and easy to talk to

Cons

More incentives and needs improvement in pantry and clinic area.
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great experience and great management

great company easy to work with people , less stressful ambiance, exceptional management that balances between management and agents. good looking VP

Pros

free meal sometimes, treats
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The company where you will confidently feel appreciated.

Management appreciates your hardwork and achievement. Very considerate with your request, fair with the company policies and will treat you as a family.
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Promotes Work Life Balance

ISTA Solutions is giving a lot of opportunities to a lot of employees to experience work life balance. They are offering services/jobs that includes competitive packages and benefits. A typical day at work is very exciting as you will be meeting a lot of people every day and they are all very approachable. The most enjoyable part of the job is the learning process day by day.

Pros

Promotes work life balance

Cons

N/a
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Light, relaxed but there's pressure which you will take positively as a competitive employee.

I was with the company for 3 months and based on my experience it's very different. I've been with the industry for 10 years and a team lead for 7 years. They compensate me well and with my superiors they are easy to talk or should say to find when needed. You wouldnt feel uncomfortable reaching out with them. They talk to you politely and the environment or the management itself is not stressful. I will not sugarcoat things it's just what it is 😉

Pros

Free food overtime is paid
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Fun workplace and learn something new

Working in Ista Personnel was great because found new friends and easy to work with them. No one talking about culture because we know that its not important with us also we are working with different culture thru phone with our members.
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Unproductive and boring

Assigned Team Leads are not trained in handling conflicts and also promotions are not based on performance and attitude. Salary is good, however they often require mandatory overtime.
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Overall rating

Based on 17 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary / Benefits
3.2 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture

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