Ista Personnel Solutions Employee Reviews
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Culture
Reports Analyst (Current Employee) - Makati City - February 3, 2023
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The most useful review selected by IndeedThe company is not the typical BPO company as they handle multiple clients. Great culture as you can have a direct communication with directors, they are approachable. Cons: they use similar measurement to everyone even it is not applicable. KPI's not clear even SLA. Allowance is hit or miss considering the basic pay isn't that high.
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Don't care about your Health
Recruitment Process Outsourcing (Former Employee) - Makati - January 27, 2023
I did resign promptly from the company due to postpartum issues and was not able to render due to stress and I keep getting sick that I can't work anymore. I did inform the management about it and my supervisor understand, however, the management who are greedy, selfish, and did not understand didn't give me my back pay because of that. They didn't reconsider that I did give birth and I'm in a place where I always get sick, body and mind. They disregard my sincere apology and explanation of my resignation and told me that they will not give me back pay for 2 years working there and they even want to charge me. I just hope, everyone working there realizes how the management really sucks.
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The Job Culture!
Appeal Specialist (Former Employee) - Makati - November 4, 2022
A company that supports and recognizes your hard work is really something to be thankful for. Ista Personnel allows me to push through my boundaries while enjoying a toxic-free environment.
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Fun workplace
Case Manager (Healthcare Account) (Current Employee) - Makati - July 13, 2022
Okay salary but not fair to employees no progress in management. Client decides everything and no negotiation with the management
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Not a people management company
Healthcare Associate (Former Employee) - Mandaluyong City - May 21, 2022
Management dont care about their people. Easy for them to dispense their employees. Poor sanitation and still the management dont care. Still a lot to improve but strict in the office
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We all have different experiences.
The company definitely gave me a brighter future despite its need to grow and improvement in some areas. it may seem bias but coming from a far worse company, this was surely a breath of fresh air. the word "BPO" surely has been misunderstood by most as some may had too much expectations and/or high standards. like always, you can't please everyone.
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Bad Management and Crowded Workplace
Recruiter (Former Employee) - Makati City - February 3, 2022
The company is promising at first but showed its true colors day after day. RPO Manager is very manipulative, demanding, and makes you feel that you are working under or for him and not with him. This is why RPO is always hiring because no one stays there long term because of the managers. During my stay, company wants us to report on site but there is no space for there employees and there are no even rooms to eat because the place is so small
Pros
Workmates are kind
Cons
bad management, manipulative managers, small spaces, not ideal to stay long term
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Loved the people I worked with, not the management
Staff (Former Employee) - Makati - November 8, 2021
Worked with them for quite some time, I am happy with working with the people in our team, they made every single day good enough for me to fight for the responsibilities, but the management has poorly allocated their resources to support us. It's saddening to hear their other staff saying the management gives them a lot of care yet we don't, furthermore berated for not reaching impossible targets.
Pros
Relaxed environment, everyone is close to one another
Cons
Lack of advancements in career, people are terminated in a snap
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Promotes Work Life Balance
Account Manager (Current Employee) - Makati City - June 25, 2021
Great Environment, Fun, Great coworkers. Lots of learning, less stress Culture, great leadership, happy place, good office space, week ends Rest day, High salary, great employee engagement
Pros
Great environment
Cons
Makati
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Great place to work for. Positive Environment
Team Leader (Current Employee) - Makati - June 23, 2021
I've been working with Ista for almost 3 years now, Ista has become my 2nd home, I found not just good friends but a family. There are a lot of opportunities offered as well, wherein they will help you grow and achieved your goals. Moreover, You will not experience late pay outs And there are room for career growth
Pros
Great Leaders - management are approachable and easy to talk to
Cons
More incentives and needs improvement in pantry and clinic area.
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Jobs at Ista Personnel Solutions
great experience and great management
Trainer (Current Employee) - Makati City - June 22, 2021
great company easy to work with people , less stressful ambiance, exceptional management that balances between management and agents. good looking VP
Pros
free meal sometimes, treats
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The company where you will confidently feel appreciated.
Clinical Auditor (Current Employee) - Makati City - June 22, 2021
Management appreciates your hardwork and achievement. Very considerate with your request, fair with the company policies and will treat you as a family.
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Promotes Work Life Balance
Account Manager (Current Employee) - Makati City - June 22, 2021
ISTA Solutions is giving a lot of opportunities to a lot of employees to experience work life balance. They are offering services/jobs that includes competitive packages and benefits. A typical day at work is very exciting as you will be meeting a lot of people every day and they are all very approachable. The most enjoyable part of the job is the learning process day by day.
Pros
Promotes work life balance
Cons
N/a
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Light, relaxed but there's pressure which you will take positively as a competitive employee.
Team Manager (Current Employee) - Makati - June 22, 2021
I was with the company for 3 months and based on my experience it's very different. I've been with the industry for 10 years and a team lead for 7 years. They compensate me well and with my superiors they are easy to talk or should say to find when needed. You wouldnt feel uncomfortable reaching out with them. They talk to you politely and the environment or the management itself is not stressful. I will not sugarcoat things it's just what it is 😉
Pros
Free food overtime is paid
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Fun workplace and learn something new
Customer Service Representative (Current Employee) - Makati - May 10, 2020
Working in Ista Personnel was great because found new friends and easy to work with them. No one talking about culture because we know that its not important with us also we are working with different culture thru phone with our members.
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Unproductive and boring
Medical Biller (Former Employee) - Makati - November 8, 2018
Assigned Team Leads are not trained in handling conflicts and also promotions are not based on performance and attitude. Salary is good, however they often require mandatory overtime.
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Ask a question about working or interviewing at Ista Personnel Solutions. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.8 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary / Benefits
3.2 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.2 out of 5 stars for Culture
Questions about Ista Personnel Solutions
- Does Ista Personnel Solutions require pre-employment background checks? What kind of background chec…3 people answered
- Annual salary raise?3 people answered
- What is the interview process like at Ista Personnel Solutions?2 people answered
- Annual raise of salary?2 people answered
- What benefits does Ista Personnel Solutions offer?One person answered
- What is Ista Personnel Solutions sick leave policy? How many sick days do you get per year?One person answered
- How does someone get hired at Ista Personnel Solutions? What are the steps along the way?One person answered
- How often do salary increases happen at Ista Personnel Solutions?One person answered
- On average, how many hours do you work a day at Ista Personnel Solutions?One person answered
- What is the organisational culture at Ista Personnel Solutions?
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