iQor Employee Reviews for Junior Sales Agent
Junior Sales Agent20 reviews
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Great experience and learning the terms on the BPO company twas a big help for me because my communication skills have improve and my confident talking in english was boost but i really need to stop working that time because im a graduation student that time.
It is hard when you're just a newbie, it's very difficult when you can't adjust in the pace and attitude of the customer, you need to always be a good listener, give sympathy and empathy.
Working in iQor is one of the most memorable experience in my life. I have learned how to use the MetroPCS ASAP and EDGE Billing system, use their tools and the resources they have provided. The management were nice especially the RECRUITMENT team in Robinson's, the people were nice and very professional. The workplace culture in MetroPCS specifically is in a "Pink Unicorn-Pukin' Rainbow" , very artsy, very positive and well regarding this company's culture, made my work experience in iQor different because it's not my thing. I had to go through a LOT of challenges but at the same time I was able to develop more. I would say that iQor offers great workplace / environment and facilities especially for starters like me.
Incentives, work place
Some people are very unprofessional
iQor was a big help to my career, all of the people are nice, from co call center workers, up to the staff we all have such good bonding.
every day is a fresh new start, where you'll be excited to go to work everyday. I gained much confidence and self-trust working there. I learned that every one has chances. when i first applied there they were more that willing to give me a chance to be a part of the company and was immediately hired that day. and i mostly enjoyed the bond of the employees with each other.
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The culture in the workplace is not as diverse as other companies. Colleagues, staffs, and management are friendly and approachable. The most enjoyable part of the job is when you things unexpectedly and out of experience.
Long job hours, Leave Request are not honored even in 1 month notice
Has an overall satisfaction rating with the management, colleagues and work schedule, the queu of the calls might be stressing some times but nevertheless the environment specially the management and colleagues will surely make you enjoy the entire job.
meal and transportation allowance
I prefer to work at night shift. But, either is fine with me. I've learned a lot like how you will talk to the other people professionally. Handle their accounts with more care. Management is fine. Though there are still people who will do whatever it takes just to reach the top. Almost all of them are awesome, they have taught me many great things especially at work. Hardest part will be the time that I wasn't really able to understand what my client really wants. I've already given him/her some options but, it wasn't enough. Enjoyable part will be at the end of the shift there's always a gathering. Karaoke,etc.
Sometimes free lunch.
Sometimes Long hours but worth it.
i have learned to communicate and to negotiate and be appreciative to other people when they are saying good things. because we are collectors, so we have to negotiate and convince the customer to pay. management is fine because they are always paying us on time. the hardest part of the job is when we ask to much question even if it is not necessary, especially when the customer is already upset. But the most enjoyable part is when we are participating in sportsfest.
typical day at work is good unless your caught up on a big stress at work. working environment is ok. but not much as i expect on some supervisors. i dont wanna be unfair. iqor really helps me a lot on my growth on this working industry. i am really glad that they have given me a opportunity to work for them. but as i was saying some supervisor's are not really treating their members equal. i got it u can have a favorite worker but not to the extend that you dont care much on your other workers that are working hard for the team.
My everyday routine is fun since we always have live calls. I've learned to stay calm at under pressure situations, to think wide to end the situation smoothly. The most enjoyable part of the job for me is when I gained lots of new knowledge and friends that I treasure the most.
I enjoyed the work place and the people around me. I know I'm always safe. The management is very reliable and responsible to every worker in the company. The hardest part of the job is its very qeueing but the most enjoyable part is that we enjoy every little thing we do
free food and benefits
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