iQor
3.3 out of 5 stars.
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iQor Employee Reviews in Phoenix, AZ

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Was a decent company to work for. The training was fine. Lots of information given but no hands on training with systems. The pay isn't great but income is income. Trainers aren't all giving the same information. One trainer will tell you one thing and another will say another on both system and company information. No one seems to know anything.
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the overall working time there was a fast paced environment. A lot of changes but opportunity to advance in your career there. It was great overall...
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They had an excellent training program. It was a call center position and pretty typical. I enjoyed working there but was made a better offer. I felt comfortable discussing my options and management felt the offered position had more growth opportunity the wish me the best. At no time did I feel my job was threatened if I had decided to stay,
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Unprofessional, managers were mean and rude and talked bad about their employees, at least my manager, supervisors were extremely unprofessional. Not understandable, pregnant and at high risk of going into early labor but job didn’t care. I missed several days of appointments due to loss of job.
Pros
Good pay
Cons
Bad management
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Its a nice office and the staff are nice. The job is tedious so expect to surf through 10 screens often. I would recommend it and would wotk for them again.
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Heavy work phone calls; need to be able to efficiently communicate and state the reason you are calling; be helpful to customers achieve their desired payment plan
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worked almost 2 years good company nothing bad to say about it did my job and went home worked morning shifts fast paced while on the phone offline work was self pace
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I would go back to work there if given the chance. Iqor is a well rounded company . You interact with customers over the phone. It was very nice of the company to feed the top teams
Pros
Your able to move up
Cons
Not being able to help everyone
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great place to work good people the benefits were good i really enjoyed working for this company def would recommend to friends an family.could def make a career
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had great days at work secured alot of customers accounts to there phones made payments with credit cards and secured services. made alot of customers happy
Pros
bonuses every 2 weeks
Cons
short breaks
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Iqor was a good place to start if you are in entry level Rep. If you have experience typically this wouldn't be the job for you.Everything was very simple and easy. They did not promote often
Pros
Stability
Cons
Short breaks, no advancement
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Met great people only thing was too far from me, wasn't really a professional environment with not so much great pay minimum wage and is in tempe which was far for me
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Not paid out properly for overtime on multiple occasions. Poor management, they had poor attendance. Poor advancement process. Good hours. Good parking. Good food truck.
Pros
Fun contests for holidays
Cons
Short breaks, poor management attendance
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the job was okay just like your typical call center job, not too much different from any other one. the people were friendly, very very busy place! overall its not a bad place to work
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Great place to work when i worked there I dont really have much to say I dont really care for the reviews but I enjoyed my time working for iqor for metro pcs
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It was a overwhelming experience working at iqor, i learned to be patient and not let customers get me out of character and how to control the calls, I appreciated the help and attention that my managers have given me on to growing and becoming a better costumer service specialist and collection agent.
Pros
Gift cards
Cons
Short breaks
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I really liked IQOR iit was a great company and atmosphere.The people there are wonderful to be around, the company is very esbalsihed and growing att the same time.
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A typical included taking calls that were automated to people who were in collection. Many hung up on you, calls range fro m 50 to 60 daily. very few calls from member who wanted to pay bill or make a payment. I was only an advocate. you had to top others in collection to keep the job. They have a very bad turn over with employees (every three months the lowest collector is let go. The culture was very competitive, and the hardest part of the job was getting them member to make a payment or agree to a payment plan
Pros
n/a
Cons
n/a
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A typical day at work would consist of me logging in and getting right on the calls. There's about a 2 hour increment between each break. It goes 10 minute break--lunch--10 break--end shift. I learned a job is what you make it, at iQor as long as you do your work and meet your stats you can gain bonuses and raises easily. Also if you surround yourself with negativity you will not do well but if you do your own thing you will be fine. Management are very nice but stern. If you're not doing your job or not trying you will know. The environment really just depends who you surround yourself with, there are a lot of young people so gets rowdy sometimes however in the earlier shifts more middle age to seniors work. The hardest part of the job is being on the phone all day with such short breaks. The most enjoyable part for me was the people I met.
Pros
people
Cons
short breaks
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If you are looking to learn about call center work from the ground up. Iqor is the place for you. Great entry level positions. Fantastic support staff. Training is quick, efficient, and seamless in it's execution.
Pros
Vacation time, Benefits Package
Cons
Pays less than the competitors
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It was a great experience to work here as my first job I love helping people out guiding them to the right direction answering any type of questions I can help them in
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