iQor Employee Reviews in Phoenix, AZ
Phoenix, AZ32 reviews
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Was a decent company to work for. The training was fine. Lots of information given but no hands on training with systems. The pay isn't great but income is income. Trainers aren't all giving the same information. One trainer will tell you one thing and another will say another on both system and company information. No one seems to know anything.
They had an excellent training program. It was a call center position and pretty typical. I enjoyed working there but was made a better offer. I felt comfortable discussing my options and management felt the offered position had more growth opportunity the wish me the best. At no time did I feel my job was threatened if I had decided to stay,
Unprofessional, managers were mean and rude and talked bad about their employees, at least my manager, supervisors were extremely unprofessional. Not understandable, pregnant and at high risk of going into early labor but job didn’t care. I missed several days of appointments due to loss of job.
I would go back to work there if given the chance. Iqor is a well rounded company . You interact with customers over the phone. It was very nice of the company to feed the top teams
Your able to move up
Not being able to help everyone
Productive and fun work place the managers are very helpful they are willing to answer any questions that you may have
It was a overwhelming experience working at iqor, i learned to be patient and not let customers get me out of character and how to control the calls, I appreciated the help and attention that my managers have given me on to growing and becoming a better costumer service specialist and collection agent.
A typical included taking calls that were automated to people who were in collection. Many hung up on you, calls range fro m 50 to 60 daily. very few calls from member who wanted to pay bill or make a payment. I was only an advocate. you had to top others in collection to keep the job. They have a very bad turn over with employees (every three months the lowest collector is let go. The culture was very competitive, and the hardest part of the job was getting them member to make a payment or agree to a payment plan
A typical day at work would consist of me logging in and getting right on the calls. There's about a 2 hour increment between each break. It goes 10 minute break--lunch--10 break--end shift. I learned a job is what you make it, at iQor as long as you do your work and meet your stats you can gain bonuses and raises easily. Also if you surround yourself with negativity you will not do well but if you do your own thing you will be fine. Management are very nice but stern. If you're not doing your job or not trying you will know. The environment really just depends who you surround yourself with, there are a lot of young people so gets rowdy sometimes however in the earlier shifts more middle age to seniors work. The hardest part of the job is being on the phone all day with such short breaks. The most enjoyable part for me was the people I met.
If you are looking to learn about call center work from the ground up. Iqor is the place for you. Great entry level positions. Fantastic support staff. Training is quick, efficient, and seamless in it's execution.
Vacation time, Benefits Package
Pays less than the competitors