iQor
3.3 out of 5 stars.
Get weekly updates, new jobs, and reviews

iQor Employee Reviews in North Charleston, SC

Job Title
Location
Found 246 reviews matching the search
See all 4,874 reviews
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Easy money just take calls and payments. The department I worked in had low call volume so I had a lot of downtime in between calls. You need to be on point with calls and regulations to be able to keep your job.
Pros
Work from home, decent pay
Cons
Small room for error
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Call center is not for me. Didn’t feel like a employee felt like a number or statistics. Didn’t feel as though we had enough practice training before taking live calls.
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
it has a great workplace culture the people there make it a great place to work and making sure we make each guest day better and resolving any issues they may have
Pros
lunchroom
Cons
30 minute lunch
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
went in iQor making 9.00 a hour left making 11.75 so its a good place to make money. no drama but thats depending on the team you work with. but i wouldnt go back
Pros
pay
Cons
angry customers
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Learn how to work at a call center. Learn the laws for bill collecting. Learn how to sympathize with and talk to customers. Learn how to multitask while on the phone.
Cons
long hours, better pay, management
Was this review helpful?
Rate your recent company
Share your experience to help others
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
I've met some great people and have talked to some of the most inspiring customers who have fell on hardship times. One thing I must say is if you personally are going through something in your life, you are able to confide in one manager in particular and HR and they WILL do anything they can to make sure that you are taken care of. Yes theres a lot of negative things about working there but the few positive things, such as working with some awesome coworkers and knowing that my supervisor, manager and HR has had my back during one of the most trying times of my life, is the reason I keep going back. It's just a big ol' dysfunctional family that I have oddly grown to love and respect. As a business standpoint, there needs to be more structure and communication so everyone is on the same page and for management to follow through with what they say they are going to do in order to better the work environment.
Pros
Meeting new people, helping others, collect a paycheck
Cons
Stats are rarely accurate, No communications between supervisors, managers and HR, System issues way to often which effects bonuses, Delays with reporting stats, Lack of security, Almost impossible to grow within the company, Management asks for employees feedback but doesnt ever act upon the feedback given, No coaching is given to better the agents by the supervisors, The bathrooms are absolutely disgusting
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Iqor is one of the worst companies i have ever worked for. If you are sick there is such thing as a sick day. You will recieve a point. There is nothing in place for ur job security. I got really sick while pregnant, was really dehydrated and didnt know it. Had to still go into work just so i didnt lose my job. I left and would never consider iqor again. Horrible company and supervisors can do as they please with no backlash. This company is horrible.
Pros
Free services
Cons
Management, no job security
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
high turn over rate and I witnessed multiple full blown verbal assaults from employees against the management, including a fist fight on 2 occasions. This is due to the hiring pool that they choose to pull from and their inability to compete for pay with other call centers in the area
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
very unprofessional environment. The management consistently violates policy. The new hire on-bording experience was a nightmare and there were a lot of lies in the beginning to get people in the door. I would not have left my previous job if I had know working at iqor would have been so stressful.
Pros
free tmobile sim
Cons
everything else
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Working at iqor was pretty cool and decent. Eventhough you had some very rude customers but you have to have patience dealing with customers like that. I use to love when I get customer recognition it makes me feels like Im getting my job done the right way.
Was this review helpful?
Help us improve!
Is Indeed your favorite place to learn about companies?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
horrible management, no fair movement for employers. I was never able to have an opinion, they treated the employees poorly and they showed a lot of favoritism
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Iqor does not care about there workers they have a high overturn an foes not give enough pay an will cheat you out your bonus they change up every other week and is very unorganized an none of the managers work together so everything is out of wack
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
I loved working at Iqor and if I am ever living in a closer area to work at an Iqor, they will be my first choice. The only reason I had to leave Iqor was because of personal living arrangements.
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Iqor helped me in being better in collections but the company over all was confusing in what it wanted. I was told to provide customer service and helped get the customers out of collections which I did, I had my calls monitored by a team lead that hadn't been on phone calls at all.She was brought in from the outside and had no phone center experience at all . Iqor had a point system for keeping track of people who called out. They let a lot of people go over using this system.
Pros
decent people to work with
Cons
points systems for attendance
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Nothing is consistent. One week you could be working mornings the next week you could be on nights. If you are late one min they take your bonuses from you. Don't recognize hardworking employees
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
I’d prefer working for IQor. They have great benefits and you get paid biweekly. The hours are promised and there is unlimited overtime . I’d recommend IQor :)
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Excellent Place to Work, Allows Creativity Once Mastered Products Negotiation Parameters, Enjoyed Problem Solving Opportunities and Ability to Create Repayment Plans, Which Benefited Both the Recipient and Brought Profit Margin to the Company, Ability to Determine Schedule, and Hours within Guidelines, and Performance, Very Understanding When Needed Time Away for Medical Surgery Hardest Part of Job: When Clients Would Not Allow Agent to Help Them, Found if I Could Meet Another Desire, as Met That and Kept Engaged Gained Trust Needed to Illustrate How Could Really Help Client, Building Trust, Loyalty, and Relationship Most Enjoyable: Creativity, Lack of Micro Management, Can Work Variety of Hours, Im Self Motivated, so Easy to Do Performance Rewarded in Income, Bonus, and Hours WorkPlace Culture: Churn and Burn Performance Driven but Had a Motivating Believe in Me Manager, Who Did Not Smother Me, Allowing me to Fly
Pros
Unlimited Hours, Income Once Understand How to Negotiate
Cons
Breaks Sometimes too Short to Accomplish Needs, But Management Experimenting with Flexible Arrangements
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Iqor is not a good place to work. They will change your schedule with a day notice. They are very inconsiderate. The managers and supervisors only think about themselves. Iqor does not show there employees appreciation at all. There is nothing fun about working here. Iqor has been in business for years and they refuse to remodel there building so employees can work in a safe environments. It smells like mold or mildew in the building. Your work area is always dirty. No one vacuums the floors. They also have history of bed bugs. They also show favoritism when hiring, if they like you, they will start you off with 12 dollars, and if they don't they will start you off with 10 dollars.
Pros
Nothing.
Cons
No employee apprecation and very inconsiderate towards employees.
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
Iqor is a very structured and competitive work environment . It’s very fast paced but fun . Coworkers and managers always try to work with you if help is needed .
Pros
Scheduling, Pay, Benefits
Cons
Breaks, Fast Paced .
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
It stated off fun but it became depressing bonuses were taken for many reasons no management support no benefits no progress it was basically a sink or swim environment
Pros
Bonuses
Cons
Management
Was this review helpful?
Job Work/Life Balance
Salary / Benefits
Job Security/Advancement
Management
Job Culture
I really didn't like it at all. I was stressful and competitive. I didn't like the atmosphere. It just wasn't the job for me. Two thumbs down. Would not recommend.
Was this review helpful?
  1. North Charleston, SC