iQor Employee Reviews in Santa Rosa City
Santa Rosa City20 reviews
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iQor Sta. Rosa is a very productive and competitive company. There are activities for the employees to relax and have fun. Work is stressful but the environment can help you lessen the stress. Funny and concerned teammates and friends can help you during your hard times at work.
Handling T-mobile wireless business account: ensure all customers' concerns are all resolved each and every timtse they called: at the first instance of the call, I acknowledge, empathy if needed, upbeat greet, The hardest part is waking up at night time.
iQor Phils. Santa Rosa branch is the most disgusting company there is in the BPO industry here in the Philippines. Favoritism is practiced and displayed. The Operation Managers are rude and inconsiderate especially the recent "Manager of the Year " awardee . They have no regard for agents, they work them to death and don't get compensated fairly. You get humiliated in public for very simple mistakes, Team Leaders are inexperienced , but arrogant. SME's are unapproachable. unless if you're one of their favorites. The Operation Manager doesn't care that he gets photographed with other agents while on a drinking session, when in fact, that is a company rule violation. They never listen to agents. They treat them like dogs.
Politics is everywhere here. If you're not popular or close to those persons in positions then don't expect a career advancement. Some of the supervisors or team leaders will treat you as if they own you. Especially on their break scheds which is against labor law adherence for bpo company.
The environment of the company is very overwhelming and same as your colleagues, everyone is willing to help you on how you will improve your comprehension and communication . The training was poor because some of the trainers are just slouching and lazy to discuss topics further , they do follow the manual yet they don't give further discussion about certain topic but during the ojt period is the best . The Team leader are awesome they don't make it feel that your weak , they will coach you about the things that you are lacking off , the SME's are also the best they will guide in every calls that you will make . So over all it is a must recommend company but if you are only into the most toxic account which is telco , because they only caters telco accounts.
I previously held the Customer Service Expert and Sales position at IQor Philippines handling T-Mobile for Business where I was often recognized for performing excellent work. During my time there, I had the opportunity to gain valuable experience in all aspects of this position and I also learned how to adapt to change quickly and function well in a team setting.
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Well, This company is actually cool. They love their employees when it comes to the salary package and benefits for their employees. I loved working for this company, but I need to expand my horizon and my knowledge for my self-growth.
Lots of bonuses, Overtime pay
I had learned and improve my communication skill in English. Also able to do multitasking. The workplace was fun. The hardest part of the job is when its already the dead end and unable to provide alternative solution. Due to company policy.
Being one of the HR recruiter in iQor is very fun. They have great managers who are willing to help their employees anytime, they share their knowledge and helps you improve your skills, provide coaching session everyday. This js a great company!
This is the site that I experience the cleanliness and professionalism of my co-workers. I have learned to be more patience in my costumers and this is a very enjoyable account, just taking orders of the costumers and providing information about the company.
no free lunches and just 30mins lunch
long hours of work
The people that are working for sta rosa are a bunch of liars. Theyre very strict and mislead you with the information they posted in the internet. They said they dont reprofile or rewave candidates that missed the opportunities.