iQor Employee Reviews in Clark Freeport Zone
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Plenty of opportunities for career advancement
Call Center Agent (Current Employee) - Clark Freeport Zone, Pampanga - January 24, 2022
Indeed Featured review
The most useful review selected by IndeedIQOR is a great place to start your BPO career. While they may accomodate newbies, there will be no spoonfeeding. You will get every opportunity to hone your skills thanks to their excellent trainers.
Pros
Generous incentives, Digital onboarding (may vary site to site), Stellar training program, Relocation bonus
Cons
Low base compensation for agents
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Fun place to work
Call Center Agent (Former Employee) - Clark Philippines - August 29, 2021
Fun and exciting place to work. There’s always new things to learn that you will look forward. Team mates are helpful and friendly. No criticism and you can be what you want.
Pros
Free snacks, shuttle
Cons
Call center is mostly at nighshift
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Love our Clients but iQor as a hole is horrible
Supervisor (Former Employee) - Clark Philippines - July 31, 2021
Dog & pony show is what they call it when we have clients visiting. The senior managers only care about numbers and not people. They use you for what you can get. They make us sign things that say we were coached or listened to a call but we didn't. A lot of the training management do things they shouldn't.
Pros
We get free food sometimes
Cons
The training department is horrible
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Toxic management and unfair treatment
Specialist (Former Employee) - Clark Freeport Zone - April 11, 2021
I've been with the company for years. Toxic management and unfair treatment. You'll be promoted for a short period if you have a friend working as a supervisor or manager. As if they are the owner of the company. They will push you to resign instead of helping you despite of the pandemic situation. Always disputing the salary and incentives. Metrics are sometimes impossible! Good luck!
Pros
Incentives
Cons
Stressful metrics, toxic management and unfair treatment
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fun and not fun
ACCOUNTING/FINANCE STAFF (Former Employee) - Clark Freeport Zone, Pampanga - April 1, 2021
its not good company i rather not suggest it the boss isnt that good enought to handle its staff..poor staffing all works bybthe staff the managers gets the credit
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stressful toxic working environment
Senior Agent Specialist (Current Employee) - Clark - January 19, 2021
Hated working on this center, not just account is difficult, but because of the superiors with whom I worked with. Full of hypocrite people, I will never recommend this center but if you want to work on a toxic, stressful, and will mistreat, then this is the center for you.
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Productive
Agent (Former Employee) - Clark Freeport Zone - January 16, 2021
Great experience, my first BPO and IQOR let me learn and help me out a lot of things as a new agent . Management been awesome to all of their employees. Love IQOR.
Pros
Free shuttle bus and great incentives
Cons
Awessome overtime
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Pressured an stressful company.
Customer Service Representative (Former Employee) - clark - September 22, 2020
Management is toxic. They see employees as numbers, not as humans. There is a lot of pressure. They don't even care even if it's pandemic and you aren't feeling safe.
Pros
Free grocery or any pakulo.
Cons
Management, they don't care about you.
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You will develop your communication skills
Customer Service Representative (Former Employee) - Clark Freeport Zone, Pampanga - August 18, 2020
I can definitely say that working in Iqor developed my communication skills and they will help you grow. The environment is good even though the job is a bit stressful but as long as you can survive atleast a day or two i can say that you will enjoy your time while working
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My first BPO experience was with iQor.
Agent (Former Employee) - SM Clark, Site 5 - July 28, 2020
I had a great experience working with people in iQor. The Account Manager was so nice, friendly, very intelligent and I can see that he doesn't have a favoritism with the agents.
Pros
Benefits starts on your first day.
Cons
Some of Supervisors have favoritism (in my account). I don't know if other accounts do the same way.
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Jobs at iQor
in Clark Freeport ZoneFun workplace
Customer Service Representative (Former Employee) - Clark Freeport Zone, Pampanga - July 17, 2020
Great Working environment. Best Workplace. clients managers and supervisors are also great because they know how fo handle people specially when task are stressfull. over all everything is great
Pros
near smoking area
Cons
none
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Good
Customer Service Representative (Former Employee) - Clark Freeport Zone, Pampanga - June 10, 2020
It was great. And lot of learning as well. They really help to boost my customer service skills. At first it was hard but all in all its really a fantastic team.
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It is what I have learned in that company on how to enjoy your work hours together with my colleuge.
TS/CSR (Former Employee) - Clark Freezone Pampanga Philippines - June 5, 2020
It is what I have learned in that company on how to enjoy your work hours together with my collegue and learn more to help me grow more and strive more in different industry
Pros
They will help you to undergone different costumer situations
Cons
They are mostly offer Seasonal Account
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stress
Customer Service Representative (Former Employee) - Clark Freeport Zone - June 1, 2020
Each day is productive; you'll learn a lot if you're interested and willing to take a step. There are fun moments too, a lot of fun moments. things can become repetitive, you have to have the initiative to keep yourself motivated.
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Boring
Junior Agent (Former Employee) - Clark Freeport Zone, Pampanga - May 16, 2020
It was just fine I can't be with them any longer due to some issues and unfairness. If i will be working in a call center company again i will never ever go back there again.
Pros
free coffee during interview
Cons
just right
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Productive and stressful workplace
Call Center Agent (Former Employee) - Clark Freeport Zone, Pampanga - May 11, 2020
The time when I worked there, there were no annual check up for the employees and staff. The food at the canteen is not healthy and this is one of the reason why some employees get sick. Smoking area is unhealthy also and it is located near the main entrance of the building.
Pros
Very rare to have free meals.
Cons
long stressful hours of work
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productive and fun
Agent (Current Employee) - clark, pampanga - April 1, 2020
Its amazing working in iqor. The environment was good also. the employees are very easy to be with. I highly recommend Iqor to any of my friends. It good to be an IQorian.
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Slow Career Growth
Account Analyst/Costumer Care Service Representative (Former Employee) - Clark Field Pampanga Philippines - March 30, 2020
Only good thing in Iqor is the camaraderie that we had in workplace. And with my experience there, I learned a lot there too. The only problem there was the low salary with few benefits. The only benifits there are health care. The promotion there is very slow as well. Some of my co worker there take more than 6 years before being promoted. Other than that, it's okay to stay there if you're just a little stuck in it.
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Stressful working environment
We worked on night shift of graveyard shift starts at 9:00PM to 6:00 AM. I've learned during my work on Iqor my english skills and as well as multi tasking because during our call we need to document all the customer's concern. Regarding the management I dont have anything to say its just that when I got promoted on a new LOB I asked my boss if I can decline the offer because I'm not ready yet on that LOB because of the pressure.
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Good workplace - fun and enjoyable
Customer Service Representative (Former Employee) - Clark Freeport Zone, Pampanga - March 6, 2020
Fun to work with the team, always have coaching sessions to improve ability and skillset.
pros: fixed sched and 2 days off
cons: day off not falling on weekends
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Productive and Good Working Environment
Transcriptionist/Data Entry (Former Employee) - Clark Freeport Zone, Pampanga - February 28, 2020
I work in Iqor for 1 year and 5 mos. I learned to be a responsible employee and good team player which benefits me to my current work. The Management is taking good care of the employees.
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3.1 out of 5 stars for Work/Life Balance
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3.1 out of 5 stars for Culture
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