iQor Employee Reviews
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It was a great opportunity working there. I was more exposed to a mixed culture just like a melting pot of all BPO companies. I met a lot of people coming from another sites.
You can take your lunch at your station
Break Schedule only 10 mins max.
dont care about the workers just performance and metrics. they don't do refresher training and dont put much effort into helping agents reach performance goals but they somehow expect you to reach those goals. the clients is Asurion (for AT&T...we had Verizon too but they fired us), T-Mobile, and Cricket.
distance from home
hostile work environment, bad upper managemet, dirty environment
This company is hiring out the wood works for customer service agents, no matter how much CSR experience they have. However, that means they're not focused on making sure new hires have sufficient training. Not to mention working from home has been a disaster. Their systems constantly crash and fail. My class was told we would train 3 months and it got cut down to two weeks at the last minute. Then they wanted to cram our heads full or more knowledge and then throw us to the wolves without our first bit of training. It was HORRIBLE!
Health benefits, bad management, bad training
The people at work are amazing and beautiful. The pay was horrible. Typical day was trouble shooting phone of people who watch poem and either get a virus or run out of data. The best part was the wonderful people I met
The people who work there are amazing
Enjoyed working with my team. No issues with how everything went before the quarantine. However, once the pandemic started, they didn't provide any viable solution for me to work. I was too far away from their suggested shuttle service thus cannot go to work. I have informed my superiors regarding this but they insisted that I just go to the shuttle even though I've informed them that no vehicle is being allowed to travel. I've even sent them a photo showing that the streets have no vehicles, including private vehicles. I suggested that I have a personal computer since they cannot provide a desktop immediately but received no response. Followed up for months with no response. Then, I received a message from my email stating that I was the one who wasn't following up with them and I had been let go. I am severely disappointed with this since I have done my part but was the one who had been made to look bad just to save themselves. Company culture before was great. Enjoyed coming to work everyday but would not recommend people to apply here.
I enjoyed working at iQOR. It is always busy but that makes the time go faster. I really enjoyed interacting with all kinds of people and I liked my co workers
keeps you busy, young co workers
Keeping up with weekly & monthly goals
Been working for this company over an year. From start we were told we would make good money on bonuses and get a raise every 3 months. None of that has happened. It is easy to move up in the company but the headaches that come with it after watching my coworkers I wouldn't do it. The turnover rate is so high and it's because of unprofessional people that work here.
No dress codes
Short breaks, under paid, poor management, ghetto
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Was a decent company to work for. The training was fine. Lots of information given but no hands on training with systems. The pay isn't great but income is income. Trainers aren't all giving the same information. One trainer will tell you one thing and another will say another on both system and company information. No one seems to know anything.
Its ok to work for this company if you just wants to do it just because, there are a lot of gaps with the necessary tools for achieve your goals! Also a lot of favoritism! Friendly environment but this company do not pay what they offer!
No paid holidays
experiencia en varios departamentos desarrollándome profesionalmente tales como: Documentación, Calidad, Supervisor de Producción, cursos sobre EHS, Liderazgo, ISO9000, trabajos en equipo para la mejora continua de la empresa, agradecida fue mi trabajo en una empresa a nivel global.
Gastos médicos mayores y todas las prestaciones de ley
Iqor is a secured clean spacious work environment. With friendly staff and employees. As a company Iqor has great benefits 401k and room for advancement. Wonderful shift schedule options to suite your preferred shift. Wonderful Cafe with hot food service. I loved it here. Great place to work. I only left for higher pay or I would still be with Iqor!!
iQor has an interesting culture, one that I have experienced for a few years now. Management is pretty consistent on my project but I've both witnessed and experienced the woes of inconsistencies within other projects. Compensation is really where iQor loses at. Agents don't get paid much, Supervisor's don't get paid nearly enough for what they do, and everything seems to be very top heavy. If you're looking for a place to grow from an Agent to a Supervisor, this is a great place. Beyond that - Good luck!
Advancement is always available.
Pay/Compensation isn't good until you become a Manager or equivalent.
Great place to work, Management is decent overall, loved my department Credit department. Lots of raffles, games and theme days to become involved in. Incentives based on call handle times sometimes difficult to maintain. Strict adherence to attendance a must to receive bonuses