iQor
3.3 out of 5 stars.
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iQor Employee Reviews for Agent

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Great experience, my first BPO and IQOR let me learn and help me out a lot of things as a new agent . Management been awesome to all of their employees. Love IQOR.
Pros
Free shuttle bus and great incentives
Cons
Awessome overtime
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I've previously given a review for this job not sure why it continues to pop up however I will review again. The management was poor under trained and not helpful. The building was very unclean bathrooms very unsanitary broken toilets clogged unclean which was puzzling due to housekeeping present at all times . This company promotes inclusion of transgender LGBT which is admirable but it's to the point where it overshadows the work you are completing. Sexuality and ones personal preference should not be focus of work completed here. The respect given to each other in the work place should be the only concern in relation to ones sexual orientation. I shouldn't have to encourage or compliment a transitioning male or female on their transition just like your not required to compliment me on my heterosexuality choice. Compliment me on my work as I will compliment you on yours that's all I want to discuss at work is work. The incentives given to employees were questionable as well. They had vendors come in with perfume for employees payroll deductable as well as cash advances on payroll both programs promote financial debt digging bigger financial problems for employees already recieving low wages. Offer financial literacy programs, credit building programs, criminal record expungement programs to promote employees trying to advance in their careers but are held back by their records.
Pros
None
Cons
Everything
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I spent over 1 year working there and I only got made bonus once. The customers are rude and nasty, management plays favorites. The bonus scale is not a fair process you could give the customer everything they want and still not make bonus. Management constantly nitiucks the little things. They are also hypercritical even during training
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Easy to start, meanwhile while you’re working there be looking for abetter position bc you’ll be competing with all the new agents to either keep your job or send you to work from home
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If you enjoy getting lied to about the perks and benefits of the job and having irate customers for things out of your control with management that is completely useless then iqor would be the best place to go if youd like to be completely miserable, as well as the minimum wage pay and the way the building is ran you'll get screwed over
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Call center job 3rd party employer for Verizon work environment if casual casual dress nice supervisors there’s always change and scenery current job and i love my supervisor
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I'ts a very productive and fun working place , surround with great people especially leaders. Very understanding to their employees. focus on tasks . work friendly
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I was very when working with this organisation. All manager and team leader very supported. Every thing is transparent when appraisals, incentives and growthing.
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Pay is pathetic make it hard for you to bonus they put anyone in management position the job is a stress the mangers don’t ever want to take escalation also they have their picks they want to help and do for. They don’t care about your kids or you being sick they just want you taking calls.
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I love Iqor i love the people who working there. I am there since 2015 and i am currently working, Every each month i took bonus, every 3 months is raise
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I love the work place, my team, supervisors, support assist you, its just that the account assign to me is not for newbies. Should have lot of time to learn the payments, not 1 day.
Pros
Incentives, Happy People, Work place
Cons
Ot, Unlimited calls, Quieng Pressure
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Issues with consistency and communication. Rarely follows through on commitments. If you are expecting bonuses, think again! They are few and ever changing
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Working in this company helps me a lot to be more focused in my job and to perform beyond expectations. And this company proximity wise is more beneficial to me.
Pros
Fun environment and good team mates
Cons
Requires more hours
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good place to work with alot of room to grow, learn, and advance. the average day was busy but manageable. training was usually pretty good. pay was good as well
Pros
good pay. paid time off
Cons
unprofessionalism from certain employees
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Focused on teaching and helping employees advance. Loved working here and the people were so nice to each other which made it very comfortable. i miss it there.
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The pay is terrible, the management is awful, and the benefits are almost non-existent. People are fired all the time for nothing more than the managers whim.
Pros
Mon-Fri 8-4:30
Cons
Literally everything else
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This job was quite Repetitive, the job itself is doing the same thing over and over again. Calling people to schedule appointments, basing the clients in categories for future scheduling.
Pros
Lunch Breaks
Cons
Not enough Restroom Breaks
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for the background checks they do you would think they wouldn't have thieves working there.They should allow employees to have there phones with all the cameras around. also for the low pay of the job you think the would accommodate better hours.
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Productive competitive salary.location is very accesible from our location..since we cater canada amd we handle accounts receivanle we are also entitle to have an off if its canadian holoday so we emjoy christmas and new year at home too..
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I have never worked for a more unorganized company in my life the pay is little compared to all the work you do new people come in making more than those who’ve been there 2-3 years they are constantly rotating people in and out and the supervisors suck!
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To messy , unorganized , not enough stable hours , no consistency. And the schedule I chose from my interview they placed me on a schedule I could not keep up with
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