iQor Employee Reviews for Agent
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Perfect place to work as an aspiring agent. Great coaches who will push you to perform beyond your game. Competitive bonuses and incentives to hit. Allowances to boost performance
proximity wise, competitive bonuses and incentives, great leaders
The floor has several different supervisors, one of which you will be assigned to. Which one you get will completely affect your experience at this job. Some are absolutely amazing, like the one I had. But some others are very reluctant to help you with the customers or any questions. This matters because your assigned supervisor is not likely to share the same schedule as you. They scheduling is done by choosing a set range of days and then a time range from a list of days and times provided. The ranges you can choose from are based on availability and the range you choose is your set schedule unless you talk to your supervisor and have it changed. You WILL work every weekend.
You can not have your phone, smart watch, etc. with you on the work floor. It is a terminatable offense
I enjoyed working here and loved my coworkers and manager. I learned a lot of valuable skills. However, I was laid off as my job was moved overseas. There can be a lot of drama working in a call center, just got to hope for nice coworkers. It was very stressful getting phone call after phone call back to back all day but I learned a lot. They were strict on breaks to the point where it was ridiculous, if you have to use the restroom frequently this is not the job for you.
Learn a lot of useful skills
Timed breaks (cant be 30 seconds late), stressful, no job security
I left after managers misgendered employees and hearing managers talk negatively about people behind their backs. There’s is no respect on the floor and it’s constantly loud. Managers don’t care and lie to your face from the get go— it’s a sales job and they lie about that.
Shirt breaks, managers
I worked from home as a Homeserve Agent through iQor. Their systems are very slow and aren't compatible or up to date with today's technology. Their system makes it very complicated to work in. Training went ..bad. There's not much more advancement at iQor, it's inbound sales type call center job. The pay is usually $12.50 (That's minimum wage here) an hour with sales bonuses but it's really not a decent job. It's not easy to navigate through their system especially when you don't have proper training. They rushed our training and cut it to 3 weeks instead of 4 weeks of training. There was not enough time to process all the information and the pay is too low for the amount of work and hours and employee has to put in.
Breaks, Weekends off, Friendly Team
Complicated System, Bad Training, Not Enough Pay
Wasnt there long but overall training was very informative and helpful for newcomers. Trainers are well trained. Employees of different backgrounds and cultures. I think it's a place that's good to start customer service skills.
Vending machines, breaks
Unprofessional In name of Cut throat competition TL's cut jobs of other TL's agent (Indirectly). To be more precise it is called harrasment. When you leave the company after serving notice period instead of experience letter you get the Termination Letter.
Salary on time
I had a great experience working with people in iQor. The Account Manager was so nice, friendly, very intelligent and I can see that he doesn't have a favoritism with the agents.
Benefits starts on your first day.
Some of Supervisors have favoritism (in my account). I don't know if other accounts do the same way.
This is the best job I have ever had. They will work with you and help you out! You get to work from home and be near your family whilst still maintaining reliable income! It is not difficult if you apply yourself. You will not find a cake situation like this elsewhere I've been all over in retail, customer service and offices. This place is something else indeed!
Work from home
take initiative, its not a con
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I have nothing against the company, stress is part of the job just like any other bpo its up to you on how you will handle it.. I've learned a lot every one is supportive, they will teach you how to be a better agent . Remember this phrase "Changes is Inevitable". Highly recommended for first time working in a bpo industry, be patient aim high to get those incentives. Very accessible if your living inside cavite. Team building is awesome..!!!
HR needs improvement and pantry as well ✌
We worked on night shift of graveyard shift starts at 9:00PM to 6:00 AM. I've learned during my work on Iqor my english skills and as well as multi tasking because during our call we need to document all the customer's concern. Regarding the management I dont have anything to say its just that when I got promoted on a new LOB I asked my boss if I can decline the offer because I'm not ready yet on that LOB because of the pressure.
It was okay. What you would expect in a call center. Training is a bit rushed though as what my co trainees told me. Usually their training lasted around 2 months or so. I was told it was rushed. It wasn't for me thus I didn't stay. The schedule wasn't working for me. Something I dont see myself working at in the next 1-2 years.