iQor Employee Reviews
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Fun. Challenging. The pay just doesn’t cut it.
Supervisor/Team Leader (Current Employee) - Dasmariñas, Cavite - June 15, 2021
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The most useful review selected by IndeedBeen with iQor for 7 years. Started with a seasonal account before I got transferred to full time/regular account. Started as an agent and worked my way to becoming a team leader. Career development wise, it’s great. They offer great leadership training. The bosses are easy to work with. But the salary and benefits aren’t competitive. Wish they would value their long time employees more. Challenging work and account but you will learn a lot.
Pros
Free meal stubs. Great mentors/bosses.
Cons
Salary and benefits aren’t that much.
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Stressful
Customer Service Representative (Former Employee) - Dasmarinas - July 16, 2021
Stressful environment, no motivation and the metrics are very hard to get. They are just aiming and praising you for your metrics but not your hard work
Pros
Free lunch when u clock in on time
Cons
Stressful environment
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n/a
Retention Specialist / ERT (Former Employee) - Dasmariñas, Cavite - April 24, 2021
The work is fine. It's just queuing with the account. But I love my job and I enjoyed working with Iqor! That's what I can say about the company. Thanks!
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Toxic management and unfair treatment
Specialist (Former Employee) - Clark Freeport Zone - April 11, 2021
I've been with the company for years. Toxic management and unfair treatment. You'll be promoted for a short period if you have a friend working as a supervisor or manager. As if they are the owner of the company. They will push you to resign instead of helping you despite of the pandemic situation. Always disputing the salary and incentives. Metrics are sometimes impossible!Good luck!
Pros
Incentives
Cons
Stressful metrics, toxic management and unfair treatment
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fun and not fun
ACCOUNTING/FINANCE STAFF (Former Employee) - Clark Freeport Zone, Pampanga - April 1, 2021
its not good company i rather not suggest it the boss isnt that good enought to handle its staff..poor staffing all works bybthe staff the managers gets the credit
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i love working at iqor
Customer Service Representative (Former Employee) - Dasmariñas, Cavite - March 20, 2021
Good working environment. Missing my co trainees and my co teammates... I highly recommend this company if u are living here in cavite. Time and vicinity wise.
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Competitive
Call Center Agent (Former Employee) - Davao City - March 7, 2021
Almost all agents are very Competitive when it comes to Taking calls and they are all fluent english speakers... I cant imagine how did I enter this kind of Job at all.
Pros
Free Playing Of Ps5
Cons
Long calls
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They do have convenient elevator avoiding stairs
Customer Service Representative / Subject Matter Expert (Current Employee) - Davao City - March 2, 2021
It was a great opportunity working there. I was more exposed to a mixed culture just like a melting pot of all BPO companies. I met a lot of people coming from another sites.
Pros
You can take your lunch at your station
Cons
Break Schedule only 10 mins max.
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Law violator
Specialist (Former Employee) - Fairview - March 1, 2021
This company continue to lay off workers without paying a compensation. Some of my college was terminated due of attendance DURING THE PANDEMIC where no public vehicle for almost 6 months, shuttle service was half-way so some employee forced to walk for a mile just to come in to work.Some 1 of 5 manager are great and their subordinate team leaders were power tripper. I resigned because of this poor handling since they issued a RTWO (Return to Work Order) even I am reporting in to work and this lead me to be disqualified to get my incentive. They didn't even released my 13th month pay and back pay until I sign a quit claim. Culture is the poorest from all the company I've been with.Friendly advise, consider other company. Don't be blinded to the salary and benefits offer which is good, you may earn it from your current company or the other with good culture and management.
Pros
Salary and benefits
Cons
Poor management, Law violator
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Challenging but rewarding job
Call Center Agent (Current Employee) - Davao City - February 22, 2021
Iqor is one of the best company i have worked for. They have a very competitive salary, nice incentives as well as long as you work hard, i mean, company pays you well. Friendly working ambiance and stress free environment.
Pros
Free transportation(shuttle service)
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Jobs at iQor
Best management
Customer Service Representative (Former Employee) - Dasmariñas, Cavite - January 29, 2021
Working in this company was such a great experience because as a newbie I don’t have experience in the BPO company but yet iqor gave me a chance to be part of their company even though it was just a seasonal it doesn’t feel like I am just a seasonal agent however the times comes that they need to end my service i was very sad not only because I lost my job but the people around there who I may say that I been closed with. I missed working in iqor and I am still trying to apply but i hope it’s regular account.
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Not A Good Place to Start
Senior Agent (Former Employee) - Dasmariñas - January 28, 2021
The way they handle people is not so different from other companies who uses to have the Favoritism Attitude towards Agent by some Supervisors. Just saying based on experience
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stressful toxic working environment
Senior Agent Specialist (Current Employee) - Clark - January 19, 2021
Hated working on this center, not just account is difficult, but because of the superiors with whom I worked with. Full of hypocrite people, I will never recommend this center but if you want to work on a toxic, stressful, and will mistreat, then this is the center for you.
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Productive
Agent (Former Employee) - Clark Freeport Zone - January 16, 2021
Great experience, my first BPO and IQOR let me learn and help me out a lot of things as a new agent . Management been awesome to all of their employees. Love IQOR.
Pros
Free shuttle bus and great incentives
Cons
Awessome overtime
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competitive salary plus proximity wise workplace
agent (Former Employee) - Dasmariñas, Cavite - January 10, 2021
Perfect place to work as an aspiring agent. Great coaches who will push you to perform beyond your game. Competitive bonuses and incentives to hit. Allowances to boost performance
Pros
proximity wise, competitive bonuses and incentives, great leaders
Cons
long hours
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Was fun while it lasted
Customer Service Representative (Former Employee) - Sta Rosa - January 2, 2021
Enjoyed working with my team. No issues with how everything went before the quarantine. However, once the pandemic started, they didn't provide any viable solution for me to work. I was too far away from their suggested shuttle service thus cannot go to work. I have informed my superiors regarding this but they insisted that I just go to the shuttle even though I've informed them that no vehicle is being allowed to travel. I've even sent them a photo showing that the streets have no vehicles, including private vehicles. I suggested that I have a personal computer since they cannot provide a desktop immediately but received no response. Followed up for months with no response. Then, I received a message from my email stating that I was the one who wasn't following up with them and I had been let go. I am severely disappointed with this since I have done my part but was the one who had been made to look bad just to save themselves. Company culture before was great. Enjoyed coming to work everyday but would not recommend people to apply here.
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Productive and fun workplace
Customer Service Representative (CSR) (Former Employee) - Dasmariñas, Cavite - November 26, 2020
Friendly yet competitive work environment; workplace culture is okay, I have good managers, team lead, and colleagues, incentive scheme is superb, promotion is achievable especially for performers
Pros
Great Incentives, Salary is good
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its very fun and relaxed
haband account a seasonal (Former Employee) - sobrecary street davao city - November 17, 2020
when qorking at iqor for about a year its very fun and relaxed why i said so your colleagues help you out and you supwrvisors and team leaders guides you help u in your most difficult time when handling your calls that is why its fun and relaxed for me while working in iqor. if got a chance again i will work on that company agaon and again..
Pros
incentives
Cons
early log outs
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Friendly environment, well compensated in terms of salary,people are helpful and easy to work with
Supervisor/Team Leader (Former Employee) - Cavite - November 17, 2020
Management team are focus for the growth of career each individual,productive and efficient.Fun at work .Effective coaching each individual to improve skills.
Pros
Bonus wise monthly
Cons
Extension if needed
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Productive and stressfull environment
Credit one bank CSR / financaial account. Metropcs/csr (Former Employee) - Dasmariñas, Cavite - October 11, 2020
Stress everyday and the management is not motivating the agents thats why we are not excited to go on shift everyday. There is no other benefits besides hmo only.
Pros
Nothing is free in iqor
Cons
10 minutes coffee break
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Pressured an stressful company.
Customer Service Representative (Former Employee) - clark - September 22, 2020
Management is toxic. They see employees as numbers, not as humans. There is a lot of pressure. They don't even care even if it's pandemic and you aren't feeling safe.
Pros
Free grocery or any pakulo.
Cons
Management, they don't care about you.
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