Ibex Employee Reviews
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Found 245 reviews matching the searchSee all 2,646 reviews
Nice place to work at
Customer Service Representative (Former Employee) - Ortigas Pasig - January 25, 2022
Indeed Featured review
The most useful review selected by IndeedGood. However managment is a bit lacking in terms of support, not really supported us thru nesting. Training was a bit lacking. Salary always has a dispute
Pros
Good.
Cons
Good.
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A good company to start for BPO experience.
Customer Service Representative (Non-Voice) (Former Employee) - Alabang - June 26, 2022
A company that I've been with for almsot 3 years. Salary is not bad and a good starting place for newbies that want to try the BPO experience. Check out this company.
Pros
1st day HMO
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Good for newbies
Customer Service Representative (CSR) (Former Employee) - Parañaque City - June 9, 2022
They give newbies a chance, pretty great workplace, the pay isnt just enough anymore thats why i left otherwise theyre good, well for me at least. Test your luck
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Productive and friendly environment
Customer Service Representative (Former Employee) - Parañaque - June 3, 2022
It's great to work here. *Flexible schedule *Approachable management and trainers *High-tech facilities *I just wish there's an accessible recreation area
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So so
Email and Chat support representative (Former Employee) - Pasig City - May 5, 2022
The management is good, the work is very easy, however the site was quite old and the equipment. They need more amenities. They also need to increase the pay
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Good salary
Recruitment Associate (Former Employee) - PHILIPPINES - April 5, 2022
I had to leave because it was a temp job. If given a chance I would stay long, they offered me a new position but its not something I think I would excel.
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Not recommended!!!!
Customer Service Representative (Former Employee) - Muntinlupa - March 9, 2022
Management are super toxic and you won't get a decent pay unless you do over time. They also offer incentives that they won't even give. As per back pay they also won't give you your SIL conversion even if it was not discussed that you won't get it if you resigned immediately. As per management specially my OM before she's super toxic and doesn't even know how to talk to her agents. All in all it was not a good experience. All the agents I've worked with needed to resign just to get out of the toxic environment and honestly we all felt the same when we talk about it now. We felt relieved!!!
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Productive and fun workplace!
Customer Service Representative (Former Employee) - Alabang - February 19, 2022
In a span of 1-month being with Ibex, that is the most memorable time for me. The employees and employer are very kind and helpful. Even the guards, they also kind! The workplace is clean.
Pros
Unlimited coffee, transportation allowance, good benefits, christmas gift, etc.
Cons
Doesn't have a permanent workstation and since it's pandemic and covid everywhere, Ibex should provide a permanent workstation.
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Not a company to work/stay with.
Customer Service Associate (Former Employee) - Muntinlupa - January 14, 2022
Stressful management. Promotions are politically managed by some hypocrite managers/TLs. Do not work here! You'll just waste your time and effort!!!!!
Pros
Temporary work from home
Cons
Low Salary
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A call center for starters
In-team Trainer/Customer Service Representative (Former Employee) - Alabang - January 14, 2022
A good company for call center newbies. No annual increase but have the opportunity to grow. Your Training will be the best part as they will hone your skills as the best as possible. Politics will be the problem to every company. People will be promoted when they got close to the higher management.
Pros
Christmas bonus, ham and cheese, incentive per LOB and company
Cons
Politics, no annual increase.
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Fun to work with
TSR (Former Employee) - Pasig City - December 28, 2021
I had lot of fun the tls and the instructors are approachable and fun to work with and the over all experience was good, they are also very helpful to newbies.
Pros
free coffee
Cons
none
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Worst experience I ever had in a BPO industry!
Seasonal (Former Employee) - Pasig City - December 9, 2021
My experience with them is the most unenjoyable and stressful working experience I ever had! The management is worst, the first account that they put me in is great, but they pull us out and give to another campaign which is worst! Management think they are the boss! Even the trainors are so strict and bossy that you would really feel so anxious every training. The recruitment and payroll team is so difficult to work with with regards to the documents and creating a payroll account, plus I already had a pay dispute on my first pay!! The salary is very low compared to other companies, and you have to go to the site they assigned to you just to get your payroll atm card. They are also unprepared when it comes to the contract, they did not sent us our contract even when we're already working with them for 3 weeks already, and the time record keeping is so confusing, they don't even teach us how to plot our time record and yet they are mad whenever we ask them to assist us when plotting our time record. Overall, my experience with ibex is the worst experience I ever had!
Pros
Fast delivery of equipment, work from home set up
Cons
Fast delivery of equipment but the equipment is incomplete! Salary is very low, worst management ever!
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Relax and enjoy working from home
Email and Chat Specialist-CSR (Current Employee) - Parañaque - May 22, 2021
I work from home. Ibex provided me with the equipment to work at the comfort of my home with my family safe from the threats of Covid-19. I also have a competent team leader and very supportive team mates plus a reliable support staff that will go the extra mile to provide my needs for the performance of my job. Ibex is a great place to work where you can meet awesome people.
Pros
Great team, competent leaders, supportive staff
Cons
I'm getting fat
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I really enjoyed working with IBEX. It has added more to the experience that I have.
Customer Service and Sales Representative (Former Employee) - Emerald Avenue, Pasig City - May 16, 2021
I stayed with IBEX for 4 years and 6 months. I really enjoyed my job, however when I turned 65 y.o. I was told to retire, I did not question it so I did. Much to my surprise I was given a very good sum for my retirement benefit which I never expected. If given the chance, I really would like to work with IBEX again. The management is very good and is very much concerned with their employees!
Pros
No comment
Cons
No comment
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Non-toxic.
Agent in Customer Service 2 (Current Employee) - Parañaque - May 4, 2021
Salary is satisfactory, as well as the benefits. Workplace is clean and comfortable to work at. People are helpful, especially the team managers. Activities are fun.
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Stayed for the team, management doesn’t care for employees
CSR (Former Employee) - Philippines - April 15, 2021
The company’s turnover rate is really something you should check with. The company doesn’t really give importance to the tenured agents and only cares for the new hires. They don’t really care about terminating agents.
Pros
Good team
Cons
Turnover rate
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Good head start, good company to start your BPO experience
Inbound Customer Service Representative (Former Employee) - Mandaluyong - April 7, 2021
It was a good environment to start with and the trainers are very welcoming. I guess that's the selling point to keep the new hires to stay. However, trainers and those good TLs are resigning as well. Those who stayed long there are maybe those who are good friends with their OMs. On the good side, compensation is good for starters and there are performance incentives. When they saw that almost all agents are looting performance incentives, they raised the bar up.
Pros
Performance incentives
Cons
No good communication with the management
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Productive and Fun to work with
BILLING AND CUSTOMER SERVICE (Former Employee) - Davao City - March 18, 2021
Its easy to adopt things on the surrounding and stress free and ejoyable. The trainer and the management really work hard to assist and teach and train their agents well.
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Productive and fun place.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) - Davao City - February 27, 2021
IBEX has a lot to offer. The job may stressful, which is normal, but the compensation and benefits are really good. The management are friendly and you can't really tell that they are from the management because they're not wearing suit and tie. Nevertheless, they are willing to help. IBEX also celebrates everything that needs to be celebrated. The hardest part of the job is taking calls from stressful customers, which is pretty normal, but there are also customers who understood the stand of the customer service representatives, and that makes me happy.
Pros
free lunch, high benefits
Cons
stressful calls
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One of the worst management ever!
Customer Service Representative (Former Employee) - Parañaque - February 22, 2021
Good things: Ibex has work from home set up and they provide you the desktop. Bad things: Okay, let's start with recruitment, the the POC that was assigned to us was very unresponsive. Production setting: Poor management (worst management ever) plus full of salary disputes, requiring employees to work onsite when scores are not met (covid era), termination of employee without notice (termination while on shift, in the middle of the shift). The account I handled is very toxic as well, system issue everywhere but we are still required to take customer's concern. The TL that first handled me has no knowledge about the account or product, this leads to when we ask questions he do not know the answers and he cannot help us at all. Workforce plots coaching or meeting but we are not allowed to take it sometimes, breaks and lunch are being hold as well. There are times that we can get a break after 4 hours on shift. I experienced getting 3 hours of on phone before I get my 1st break. The management values client very much lol.
Pros
Work from home, desktop provided by company
Cons
Management it self. System issues. 1 absent= no internet allowance
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Its worth it working with ibex.
CSR - Customer Service Representative (Current Employee) - Cubao - January 20, 2021
The salary package is competetive but be ready to work in a challenging position. You need to be strong when it comes with customer interaction especially your with a telco account. A bit stressful but competetive salary
Pros
Raffles
Cons
Mandatory ot
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Ratings by category
2.8 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary / Benefits
2.7 out of 5 stars for Job Security/Advancement
2.6 out of 5 stars for Management
2.8 out of 5 stars for Culture
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