Ibex Employee Reviews
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The salary package is competetive but be ready to work in a challenging position. You need to be strong when it comes with customer interaction especially your with a telco account. A bit stressful but competetive salary
Training - Plug and play, no proper training since I'm under back office which is very normal in the Philippines 😒😐Work proper - in depth knowledge on Employee and Labor relations(HR Department) 😍Management - poor decision making😡Workplace culture - very systematic and organized🤩Hardest part - Understanding deeper knowledge on violations and reading of systems in BPO industry👌Most enjoyable part - The community 🙂
Enjoyable crowd, easy to mingle with employees
Poor decision making of HR Management(Pre Covid and during pre Covid)
Working at IBEX is really fun and exciting. The workplace where I was assign is a conjusive place to work
Foe me bei g part of IBEX for mor than a year gave the experience and knowledge which I can bring on othwr compa ies where I will apply at and share o them the knowledge that I learned in IBEX.
Free lunch and incentive (money)
If there is another for being a worse company an that would be best term to describe this trash company!
I had a hard time working in the company, the environment will only give you value if you are doing well and if your a newbie then you'll be left behind. You will be pressured by the management bias connections, so you are not into getting close with any person with background then you will be trampled down and be used by there higher ups. OPEN DOOOR POLICY? ( THAT TERM IS TRASH) they will just let you inside the offixe but not as a person that listens to ones concern but they will show you there supremacy and intimidating attitude showing whos the boss and your just and agent( ant) they will not actually listen to you! Admin hearing and invistagation is worse! There team are incompetent and bias. They are not pro agent but anti agent and will only listen to the side that would highly benefit there end. This company last pay process? All lies! They will say after a month but in reality it more than a month. There incompetent in there words and are all BS. Total this, this company is worse than local call center. Please don't waste your time applying you will just regret it, every management here are WOLVES WEARING SHEEPS SKIN.
Salary is reasonable
I was having a hard time during my stay at this company as I was placed in a very uncomfortable team and a complicated schedule. However, I learned a lot from this company. It taught me things that I haven't dine before. Though it removed me from my comfort zone, it gave me cinfidence to face people who are in a higher position to me. That being said, everything worked well in me personally, because my goal on that time was successful perhaps. So I'm glad.
Short breaks. No free anything.
an elite company that can help me to learn a lot of possible ways to endure pressure by giving us the kind of management support needed in a healthy work environment.
free medic's and sometimes lunches
Leisure room wise they don't have. Salaries and overtimes are always disputable. Lots of protocol in filing leaves. Production management don't have firmed decision.
it's a mix of stress and relax because we as a customer service rep we don't know if we will received a hundred of calls or no. What I've learned in Ibex is to share to your colleagues what you've learned on what happened on your daily calls. The management was so good. Ibex has a good environment. Enjoyable part of the job if its avail.
Being a customer service representative is a great experience for me, i learned how to communicate to other people and also i learned how to speak in English. And being a call center agent is hard because sometimes you need to work in a graveyard shift but its okay for me i enjoyed being an agent in ibex you can have fun while working.
Job description is okay but the management is unfair when it comes to employees' treatment. They always have alibis to employees who ask permission to be absent from work due to medical reasons, especially those who have medical certificate. It is only based on my experience.