CSR - Customer Service Representative in Cubao
Its worth it working with ibex.
The salary package is competetive but be ready to work in a challenging position. You need to be strong when it comes with customer interaction especially your with a telco account. A bit stressful but competetive salary
Customer Service Representative in Parañaque
One of the worst management ever!
Good things: Ibex has work from home set up and they provide you the desktop. Bad things: Okay, let's start with recruitment, the the POC that was assigned to us was very unresponsive. Production setting: Poor management (worst management ever) plus full of salary disputes, requiring employees to work onsite when scores are not met (covid era), termination of employee without notice (termination while on shift, in the middle of the shift). The account I handled is very toxic as well, system issue everywhere but we are still required to take customer's concern. The TL that first handled me has no knowledge about the account or product, this leads to when we ask questions he do not know the answers and he cannot help us at all. Workforce plots coaching or meeting but we are not allowed to take it sometimes, breaks and lunch are being hold as well. There are times that we can get a break after 4 hours on shift. I experienced getting 3 hours of on phone before I get my 1st break. The management values client very much lol.
Human Resource Specialist/Sr. Generalist in Paranaque, Philippines
Very productive, fun workplace but poor decision making on Management
Training - Plug and play, no proper training since I'm under back office which is very normal in the Philippines 😒😐Work proper - in depth knowledge on Employee and Labor relations(HR Department) 😍Management - poor decision making😡Workplace culture - very systematic and organized🤩Hardest part - Understanding deeper knowledge on violations and reading of systems in BPO industry👌Most enjoyable part - The community 🙂
Customer Service Agent in Pasig
Working at IBEX is really fun and exciting. The workplace where I was assign is a conjusive place to work
Foe me bei g part of IBEX for mor than a year gave the experience and knowledge which I can bring on othwr compa ies where I will apply at and share o them the knowledge that I learned in IBEX.
Customer Service Representative (CSR) in Parañaque City
A company wherein you can enhance your skills
A workplace wherein you'll be able to enhance your skills and talent. A friendly environment. A company that has a good management when it comes to leadership. A workplace with a heart.