Ibex
3.0 out of 5 stars.
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Ibex Careers and Employment

About the company

  • CEO
    Bob Dechant
  • Company size
    more than 10,000
  • Revenue
    P1 million to P5 million
  • Industry
    Telecommunications
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Jobs

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Full-time
Customer Service Representative (Money Transfer)

Mandaluyong

30+ days ago

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Full-time
Package Tracking (Customer Service Associate)

Mandaluyong

30+ days ago

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Full-time
Customer Care and Collections Representative (Healthcare)

Parañaque

30+ days ago

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Full-time
Associates (Customer Service Representative)

Mandaluyong

30+ days ago

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Full-time
Customer Experience Associate

Mandaluyong

30+ days ago

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Full-time
Associates (Technical Support and Customer Service Representative)

Pasig

30+ days ago

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There are 6 jobs at Ibex
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Customer Service

6 jobs

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Salaries

Salary estimated from 221 employees, users, and past and present job advertisements on Indeed.

Popular Roles

Customer Service Representative
Php 20,399 per month
Human Resources Specialist
Php 24,525 per month
Recruiter
Php 18,515 per month

Human Resources

Recruiter
Php 18,515 per month
Human Resources Specialist
Php 24,525 per month
Human Resources Associate
Php 17,949 per month

Customer Service

Customer Service Representative
Php 20,399 per month
Call Center Representative
Php 20,603 per month
Technical Support Representative
Php 20,132 per month

Administrative Assistance

Facilities Assistant
Php 20,397 per month
Administrative Assistant
Php 20,789 per month
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Rating overview

Rating is calculated based on 2.5K reviews and is evolving.

3.9820173.9720183.8120193.9320202.502021

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Work & Life Balance

Reviews

CSR - Customer Service Representative in Cubao
on January 20, 2021
Its worth it working with ibex.
The salary package is competetive but be ready to work in a challenging position. You need to be strong when it comes with customer interaction especially your with a telco account. A bit stressful but competetive salary
Customer Service Representative in Parañaque
on February 22, 2021
One of the worst management ever!
Good things: Ibex has work from home set up and they provide you the desktop. Bad things: Okay, let's start with recruitment, the the POC that was assigned to us was very unresponsive. Production setting: Poor management (worst management ever) plus full of salary disputes, requiring employees to work onsite when scores are not met (covid era), termination of employee without notice (termination while on shift, in the middle of the shift). The account I handled is very toxic as well, system issue everywhere but we are still required to take customer's concern. The TL that first handled me has no knowledge about the account or product, this leads to when we ask questions he do not know the answers and he cannot help us at all. Workforce plots coaching or meeting but we are not allowed to take it sometimes, breaks and lunch are being hold as well. There are times that we can get a break after 4 hours on shift. I experienced getting 3 hours of on phone before I get my 1st break. The management values client very much lol.
Human Resource Specialist/Sr. Generalist in Paranaque, Philippines
on December 16, 2020
Very productive, fun workplace but poor decision making on Management
Training - Plug and play, no proper training since I'm under back office which is very normal in the Philippines 😒😐Work proper - in depth knowledge on Employee and Labor relations(HR Department) 😍Management - poor decision making😡Workplace culture - very systematic and organized🤩Hardest part - Understanding deeper knowledge on violations and reading of systems in BPO industry👌Most enjoyable part - The community 🙂
Customer Service Agent in Pasig
on November 10, 2020
Working at IBEX is really fun and exciting. The workplace where I was assign is a conjusive place to work
Foe me bei g part of IBEX for mor than a year gave the experience and knowledge which I can bring on othwr compa ies where I will apply at and share o them the knowledge that I learned in IBEX.
Customer Service Representative (CSR) in Parañaque City
on November 4, 2020
A company wherein you can enhance your skills
A workplace wherein you'll be able to enhance your skills and talent. A friendly environment. A company that has a good management when it comes to leadership. A workplace with a heart.
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Questions and answers

People have asked 18 questions about working at Ibex. See the answers, explore popular topics and discover unique insights from Ibex employees.

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Interview insights

Insights from 61 Indeed users who have interviewed with Ibex within the last 5 years.

Favorable experience
Interview is average
Process takes about a day or two

Interview Questions

One on One interview

Shared on August 24, 2018

Are you willing to work on a graveyard shift?

Shared on December 17, 2017
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