Customer Service Representative (CSR) in Cyberpark, Bridgetowne, Alabang
Good Management: Great Work Environment.I work here for more than 3 years, People are all great, management knows how to listen and they really care. Though the salary is below the market it is fine as long as the people I work with are awesome and I am happy with the work (Healthcare Account -fix weekend off). Benefits- 14th month, HMO(clinic based only), night diff, gov.t mandated benefits sss, pagibig, philhealth, during covid they allow work from home setup , they provide internet allowance, electricity allowance, rice allowance etc. Work life balance activity- they have a lot of activities that I really enjoy with my teammates. After giving my best working for the company, my health deteriorated well its my fault after many days of not feeling well but still insist of getting to work delaying doctors visit for the sake of perfect attendance days and weeks passed and soon I need hospitalization and was diagnose with severe pneumonia then lead to severe asthma that lead to a very long medical leave, after getting back to work I was advice by my physician to get the c0v*d vaccine however it didn't work well because of adverse side effects that needed medical intervention, while fighting for my health my Physician advise me that I can no longer work nightshift (it is not advisable) I ask my supervisor if the company can offer me a day shift position so I can stay, but she declined and ask for my resignation the same day. Anyway moving forward, the company is Great, the management specially managers in HGS Cyberpark / Bridgetowne they are all like a family to me. My stay in HGS Alabang is short and it's not that nice compare to my stay in cyperpark/bridgetowne. but I can't say that my experience is the same to others. To my teammates whom treated me as a family and friend, I wish you all the best.
normalthe salary did not justify the workload. no allowances even internet allowance. the training is super stressful and this is the first time that I've experienced to do a mock call on my first day of PST.
Operations Supervisor in Quezon City
Good working enviroment, but not that salary competitiveI've been with the company for 9 years and was just promoted this year as an operations Team Lead. Working enviroment is good, but the salary is not that competitive. The benefits are attractive; however, the incentives have been greatly affected (went down for back office reps) because of the transition happening.
Temporary Trainer in Bridgetowne, Quezon Ciity
Fun workplace, everyone is niceThe workplace is really nice and people are accommodating however the compensation is not fair enough since company giving tons of work. I'm an interim trainer and I'm already doing the same workload of a certified trainer, I would like to demand a higher compensation or at least a fair allowance, please.
Clinical Intake Specialist in Quezon City
Poor management and support; indefinite compensation; incompetent system toolsIncapability of management and support to assist newbies in the work process. It's like you're on your own.HR payroll and recruitment do not communicate well in terms of the compensation. You'll sign the terms stated in the contract then when you wait for your pay. It will not be given to you and even if you raise that concern. Takes weeks and months to address it.System tools for the Healthcare account are as jurassic as dinosaurs! Instead of helping out specialists with their productivity, it adds up to stress when taking calls! Keeps on loading and has lots of windows to open. Worst BPO company ever.