HelloFresh
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HelloFresh Employee Reviews for Customer Service Representative

Job Title
Customer Service Representative27 reviews
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Found 27 reviews matching the search
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4.0
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I worked at HelloFresh in Newark NJ for 2 years.
It started out as a job that promised growth and advancement. I have not reached any of that. The management is a click that would just fire people instead of a warning or write up. It seemed to me that since they outsourced to foreign companies they wanted to get rid of employees that they had to give raises to.
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5.0
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come in stretch mangers talk to us about the goal he wants to reach when it came to the kits begin made and once the kits where made they were shipped
Pros
good working environment/ Great pay checks
Cons
Begin pushed over
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5.0
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Great company to work for. Good pay. I would refer for employment. Great work life balance. Great employee discounts. Helpful staff and supervisors. !
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1.0
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Waste of time and effort. No job security and career growth. I've heard that their subsidiary company, HelloConnect is just as bad. Better start your career somewhere else.
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1.0
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The boss for Hello Fresh here, sucks and is ignorant and doesn't care about employees. Management is poor. They only care about your attendance and don't train you or coach you for anything else but that.
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1.0
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Even though they offer a career path, it’s structured in such a way that it sets you up for failure. The dynamic on how work performance is measured changes often and even if you move beyond being a regular customer Service agent to a senior agent, that’s as far as you go. The turnover is high as the environment is toxic. Learn while you can and leave when something better comes along!
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3.0
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Fun colleagues and challenging, sometimes rewarding job, but very long hours, gruelling work and at the mercy of the elements. Even the job pitch in the interview was misleading as there was no mention of working door-to-door.

Pros: Free box of Hello Fresh every week

Cons: Long, tiring work, commission only
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1.0
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The interview was great but they lie to much about the company. its stated that they will promote growth from within before seeking outside persons for any position. this only happens if you are really close with management ie drinking buddies or hang out outside of work (that H.S. nonsense). Not happy with concern about CC agents or better the lack there of any concerns. paid time off is a joke and bereavement time is a joke and a half. i regret promoting this company to friend that joined the company to sadly quit before a years time.
Pros
some pto some games (ice breaks for team spirit)
Cons
they do not honor the handbook nor promote
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1.0
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They fired a lot of people out of nowhere with signed contract for two more months even though the results of the team and work done were etremely good. Impossible working hours, treated just like a number on a paper and not a human being.

Disgraceful, demotivational and degrading.
Pros
No
Cons
Treatment
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2.0
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Lovely people, but hard to make friends ect as you are never on the same shift. Casual hours are horrendous one time I had 5 hours in one week. Training is good but things change a lot and if you have a few days off could be hard to catch up. The kitchen was mostly full of fly's which was a bit sickening (them tinny fly's that come around your food) Nice people though and pay was alright if you had the hours. Would not recommend for casual but I guess full time would be okay..
Not reliable or professional as I was told Via text about not coming back to work as there as no hours so they let me go.
Pros
Free box of food when you start
Cons
no hours available
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2.0
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Overworked and understaffed. Snobbery among those in the upstairs offices always looking down on customer care and deliveries. Clique culture. Don't bother. CC is moving abroad so they can pay them pennies.
Pros
Gym
Cons
Massively overworked
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1.0
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HelloFresh is all about time wasting. Intern recruiters waste your time, managers waste your time, and they dont even have the courtesy to respond to correspondences.

Do yourself a favor and dont even apply.
Pros
Ping pong table
Cons
Everything else
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1.0
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I really do not remember much about working there. I just know I would not work there ever again. too much play time and down time. Not enough work getting done.
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4.0
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Answer phones, reconcile any issues customers may have, account management, data entry. Meet or surpass quota of 80 interactions a day. deescalate situations with customers
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3.0
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its a job that's it. Majority of the supervisor are all friends who know each other outside of HelloFresh. clock in do your work and leave and you will be fine. It gets busy
Pros
nice building
Cons
short breaks, big disconnect between reps and upper management
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1.0
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Hello Fresh has the potential to be a great place to work, however the management there makes it almost impossible to do the job well. The needs of the employees and the necessary improvements to product are not taken seriously and it becomes a recurring problem.
Pros
Great co-workers. relaxing office set p
Cons
Poor management, not muc room for significant advancement
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4.0
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I loved working at this job however as a temp you do not get any benefits or they really do not care about you. They will use you untill they feel they do not need you anymore.
Pros
free coffee
Cons
short lunch break
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2.0
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Great Work environment. However weekends and work schedule conflicted with my schedule as a temporary associate. Convenient Work area Downtown Newark, NJ
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2.0
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Very relaxed job but management not on point with standards. Hr always made changes with the benifits. Since it is a start up company, changes we're constantly made.
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1.0
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A mindless dummy job! The job function itself is very redundant, and there are no real policies in place. They give you snacks to eat. Not sure if that,s what attracted the bedbugs though. And the worst part.....UPPER MANAGEMENT SUCKS!
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4.0
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Hellofresh is a great up and coming company to work for. Working for Hellofresh one is able to have career growth as well as food industry growth and broaden your food knowledge. I would recommend one to work for them if they never had any call center experience. Hellofresh would help one with knowledge of how a call center environment works. While they are coming into their own and trying to implement new rules to help the company expand and move more effectively. Hellofresh is still learning the concept of team players and how to make a successful work environment for all employees.
Pros
discount on food services
Cons
System failures, often no information for customers
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