Genpact Employee Reviews for Collection Agent
Collection Agent19 reviews
Found 19 reviews matching the searchSee all 6,247 reviews
Indeed Featured review
The most useful review selected by Indeed
No career advancement instead of promoting qualified employees within the account, they will be getting people from a different account When they knew that agents can hit the target they will make increase the requirements to hit the metrics for incentives
no career growth
It's a good work environment and I'm thankful that I am part of the team in this company. Every time I go to work I take it as a challenge. I'm a competitive and I want to be a productive person to work especially if there's a ranking in terms of our stats.
• Good benefits and incentives. • Meal & Transportation Allowance and HMO benefits for Probationary/Non-regular employees. • Shifting schedules and work in Holidays
Meal & Transportation Allowance and HMO benefits for Probationary/Non-regular employees
Shifting schedules and work in Holidays
Working with this company will allow you to learn, and grow as a professional in the BPO industry. They will teach you on how to manage your work efficiently, and do your work effectively, at the same time giving you more than enough time to spend with your family. The company cares about their employees as they believe that the employees will care for their jobs, which will take care of the clients. Win-win situation as they always say.
Best food in all of the pantries
Not enough sleeping quarters
I come to office, attend the meeting for the daily targets, check my work load for the day and start making calls. at my office part of my work is to also assisting member in improving their weaknesses. i learned to upselling which i did not have experience before. management was great. people are great. Sometimes customer are mad since they have some billing issues or any problem mostly raised from misunderstanding, However working and talking with a lot of people was one of the things i love, such is when you help or resolve the customer concern he is more happy and they know how to appreciate your help.
Being in call center business for 4 years thought me to work under pressure, learnt to appreciate and respect other's culture etc.
its fun everyday because its pretty challenging, it is a call center and most of the time we do outbound calls. We collect money for the services rendered from our patients. its hard to reach someone specially during the day when they have a lot of task to do, but at the end of the day its overwhelming, its like a competition from your team mates, the more you collect the better your doing, its challenging how you talk to you customer specially asking money from them, you have to gain their trust. management wise, they are all friendly and approachable.
Working 5-6 days in a week .I learned that job is very important.Management are very supportive and very responsible for all the benefits for their employees.It lessen stress if you have co workers that you can call your friend.Hardest part of the job is when you have less hours of sleep that you cant focus on taking calls.The most enjoyable part of job is getting paid on the right time.
See more Genpact reviews
You may want to try: