Foundever
3.4 out of 5 stars.
Write a review

Foundever Employee Reviews

Review this company
Job Title
All
Location
Philippines2,876 reviews

Ratings by category

3.3Work-Life Balance
3.1Salary & Benefits
3.1Job Security & Advancement
3.1Management
3.3Culture

Search reviews

Sort by

HelpfulnessRatingDate
Found 2,876 reviews matching the searchSee all 25,263 reviews

Hiring Process

Indeed Featured review

The most useful review selected by Indeed
The hiring process was fast. The employees were accommodating to those who were applying. The salary offer was reasonable for someone without experience. Unfortunately, there was no allowance; it depends on your account (I am not sure).
Was this review helpful?

Salary decrease instead of increasing

I have been working here for almost a year now and I even got promoted as one of their SME. Got tons of complaints on their pay roll plus recently managers force us to sign a contract with our allowance stated in it. Instead of making it higher they made it lower which shocked us since our job require us to assist more than 1 team. The stress and the pressure you get if you dont hit the scores isnt enough to the mandated salary and allowance we get from the new company.

Pros

None

Cons

Not paid OT's, extra hours, lowering down the allowance
Was this review helpful?

Foundever insights

Based on 15 survey responses
What people like
  • Supportive environment
Areas for improvement
  • Energizing work tasks
  • General feeling of work happiness
  • Fair pay for job

toxic.

poor management, salary is ok but the company itself not the account will take a toll on ur mental health. they will never listen to their employees.
Was this review helpful?

Responsible and considerate superiors

My supervisor and trainers are very considerate. Words just can’t define how good are they in dealing with their team members. I would definitely go back there if they expand in my area.
Was this review helpful?

Fun workplace

fun workplace, cool colleagues but lack of growth.low salary as well even when you upgrade your skill, good for beginners or starters.I just can't forget my workmates, I build a lot of relationships
Was this review helpful?

Rate your recent company

Share your experience to help others

No increase in Pay

No salary appraisal. Stayed 7 yearsPromotion is slow paced already working as a TL but still being paid as an agent. 1yr 8mos TL task. Sudden change on our incentive as support
Was this review helpful?

I had fun during my time at Foundever.

I had fun during my time at Foundever.Pros: Good pay (location-wise), supportive co-workers and seniors, good benefits (although some are constantly changing)Cons: Computer units are not enough especially for changing shifts at midnights, constant sched change
Was this review helpful?

Overall I enjoyed my time working here.

What is the best part of working at the company?The Culture and company benefits What is the most stressful part about working at the company?Hmmm maybe travel time, hope they can offer work from home options What is the work environment and culture like at the company?Friendly and the facilities is good What is a typical day like for you at the company?Busy and a pressure to meet the incentives.
Was this review helpful?

Sad to say... They are not newbie friendly

During nesting make sure you won't get a DSAT, so you can be endorsed to production. That's your goal!!! Nothing else matters! Don't bother getting sales, it doesn't count your chances to get endorsed, they are not considerate if you have perfect attendance. You can be absent on your trainings,luckily they can get extended for nesting because they don't have survey returns. Lucky right? Goodluck!

Pros

Trainors, TL's and Supports are the best!

Cons

-100000 points to the upper management
Was this review helpful?

Fun workplace

EnjoyGood people and managementGood benefitsStressfull and fun at the same timeGood salary packageTeambuilding and work travelYou will learn alot knowledge
Was this review helpful?

Jobs at Foundever

See more jobs

Crazy metrics

They are giving upto 15k incentives here in my account which is Telco, but there's a lot of KPI's you need to pass and you need to pass all of them so that you can get the incentive. Poor management and facilities. They printed my ID with a wrong first name and it's already my 7th month with them but still it's not resolved. Some of us don't have our assigned lockers. In my case, I was given a locker but then I was shocked one day that they assigned it to a different employee and there are salary disputes. We don't have our own assigned headsets as well. The bathrooms are always running out of tissues, only one cubicle with a bidet and the pantry looks dirty most of the time. They always require us to resolve customer issues right away but why are they taking a long time to resolve an employee's issue? When you get a dsat they will blame you for letting the team down, stating that you dont care. Like, what the?... Who does not want incentives? Who wants their name to be shown by everyone and be tagged as the one who got a less than perfect-score for the survey? They promised us a welcome kit when they hired us but until now we don't have that. Before I worked with them I am a telco newbie and I asked the interviewer if we are going to sell but she told me the job is just for customer service only to find out that we are required to upsell and then their company motto is "integrity"??? They need to read here and know why people are quitting.
Was this review helpful?

Non-toxic and approachable managers and ops

Good for newbie since trainers are kind and hands-on. Managers are approachable. Work and life balance however no allowance for specific accounts.
Was this review helpful?

Trainers, Coaches, Accounts

Trainers and Coaches are Nice, They will guide you from the start. Account is Great, There's a lot to read but almost all of the answers to customer's concern are written on the tools. Fixed weekend off.
Was this review helpful?

Fun Workplace

Good employee benefits and working culture. Collaborating teams and departments. HRBPs are very supportive and easy to approach. Account Leaders do coaching and mentoring in the context of performance management and improvement.
Was this review helpful?

They offer the best HMO

The typical day at work is fun. The company is not very strict as long as you do your task.You can log out right away after end of the shift. The hardest part of the job was the metrics and KPI'S. The most enjoyable part if the job is when you get CSAT. The workplace culture is very lenient you can be who you are. I learned technical skills and improved my comm skills.

Pros

Food day once a month

Cons

Far from my residence
Was this review helpful?

Fun workplace to be at.

I really enjoyed my time at Sykes. My supervisors were helpful and my fellow agents became my good friends. It was a memorable experience to be working at Foundever.

Pros

Free lunches, HR is responsive
Was this review helpful?

All good

A good company. Salary is always on time. Management is okay. Depends on the account. Current account is good not that strict. Workmates are good. Rate 1 to 10, I must say 6.
Was this review helpful?

No career growth

They favor their friends for promotions and not provide opportunities to those deserving for the position. Salary is below market value of the position.
Was this review helpful?

Good learning experience, low pay

The training is good they really aim to improve the trainees and give them a lot of room for mistakes. They're very strict with attendance, but offers really low base salary compared to other BPO companies
Was this review helpful?

Good for newbies, not for long term

It's quite nice, i would actually recommend it for newbies like getting experiences but not for the long run. Salaries are not competitive almost at basic
Was this review helpful?

Salary depends on the account and experience.

Your experience will depend on the acccount and the people that you will be working with. But for me, everything was great. It is me that needs improvement.

Pros

Free lunch sometimes(based on my experience)
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Foundever. Our community is ready to answer.Ask a Question

Overall rating

Based on 25,263 reviews

Ratings by category

3.3 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary / Benefits
3.1 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture

Questions about Foundever

Foundever Reviews by Job Title

See more Foundever reviews by job title

Foundever Reviews by Location

See more Foundever reviews by location

Learn about Foundever in popular locations

See all Foundever locations

Learn about popular job titles at Foundever

See all job titles at Foundever
  • Companies
  • Foundever
  • Employee Reviews
Tell us how to improve this page
What would you add or change?