Emerson Employee Reviews for Customer Service Representative
Customer Service Representative5 reviews
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It's a US Company it's a grave yard shift or night shift. It's been a big adjustment for me at first because of the schedule but on the latter part of it I find it easy. Basically we took calls and provide the price and availability of the item that the customer needs. We handle plumbing tools and some part of it. Bolts and Nuts are also included and parts of the plumbings tools.
There's always a Fish Friday or activity
Not much long hours
It is indeed very exciting to send and receive emails from our internal and external customers regarding various issues like PO's, shipments, pricing and availability. I learned to be more flexible, patient, considerate and sensitive with all their needs and demands. Emerson is good in general. We can bring our phones on the floor, bring food and eat at our station, can listen to music and talk to colleagues anytime within the shift. hardest part of the job is when your kid gets sick and you need to be away from work but your "leave" credits will be deducted. So if you have several kids and they got sick one after the other, then you will be out of VL's. That means, no VL conversion at the end of the fiscal year which could also be a big help financially. But the most enjoyable part is that we had fixed weekends off, which means we have all Saturdays and Sundays to be with the family, go to church, go to parks, eat out or just stay at home and watch movies all day. Also, it is very advantageous to be off off from work during US Holidays especially during Holiday season. We normally do not go to work during Christmas until New Year.
fixed weekends off
VL conversion instead of SL's
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