Continuum Global Solutions Employee Reviews
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Lots of workload, low pay, unprofessional senior manager
Supervisor/Team Lead (Former Employee) - Cebu City, Cebu - July 27, 2023
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The most useful review selected by IndeedGood luck to those who will apply but I highly DO NOT recommend chat/messaging LOB. Very high target on KPIs and they do not value your efforts. Senior manager can't even greet you "Good Morning!"? How is that?
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Fun workplace despite the stress
Talent Acquisition Associate (Current Employee) - Mandaluyong - November 20, 2023
I don't really have that much issues except for the fact that the position I'm in is fixed-term. This is the most fun I ever had in a workplace. My team lead and teammates are awesome people to work with and are very goal oriented. Very easygoing and I have felt so seen and secure in their company. I'll be very sad on the day I leave. Aside from my immediate team, there are some issues out there that I encountered but I'm not gonna let a few bad apples dampen the experience I have with this company. It's hard finding a good team and team lead to work with. The best one I had from my whole working experience.
Pros
Flextime, best team leader, awesome teammates
Cons
Long hours during ramping, just the sheer headcount but it only lasted for a few weeks
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Continuum Global Solutions insights
Areas for improvement
- General feeling of work happiness
- Sense of belonging
- Energizing work tasks
Pro employee
Chat Support Representative (Former Employee) - Cebu City, Cebu - November 14, 2023
They helped me when I was suffering from anxiety and depression. I couldn't thank them enough. The OM is so kind. They don't easily let go of employees.
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Great place to work at
Customer Care representative (Former Employee) - Mandaluyong City - July 15, 2023
It's a great company to work with. Most of my co-workers are friendly and the accounts are easier compared to other that I've handled before. Salary is given bi-weekly and there was no dispute
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Great work-from-home set-up. They provided us the needed equipments to do our job well.
Customer Care Associate II (Former Employee) - Manila - June 28, 2023
What is the best part of working at the company? We had work-from-home last year. I wish they will continue to have work-from-home, or hybrid set-up. What is the most stressful part about working at the company? Getting back to the office, which causes a lot of stress travelling to and from work. What is the work environment and culture like at the company? I quit when they required us to go back to office. What is a typical day like for you at the company? Same typical day as with all call center agents.
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Fun workplace
Customer Care Representative (Former Employee) - Mandaluyong City - April 12, 2023
Very nice company even if I work there for a short time. Approachable management. High salary offers. Plenty of incentives. Good environment. Best company ever that I worked for.
Pros
Plenty of incentives
Cons
Na
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Productive
IT Staff (Current Employee) - Central Visayas - March 29, 2023
Good place to work since I'm working remotely. Very grateful that I have a nice team, supervisor. Lot of new knowledge was shared for growth. Thanks a lot CGS.
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A company that sees your potential
Supervisor (Former Employee) - Mandaluyong - March 25, 2023
Doors and windows are always open you just have to perform and set your goals properly. You can speak your mind and be friends with the Ops. You will always get recognized for the hardwork that you do.
Pros
Career Development, Open door policy especially the director
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Had a bad experience with this company.
Customer Care Specialist (Former Employee) - Mandaluyong - February 25, 2023
Somehow I regret applying for a job on this company. Lots of "palakasan system" inside. Mismanaged account ended up in laying off so many agents. Root cause was hiring incompetent agents by hiring staff.
Pros
Nothing special.
Cons
Very low salary.
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Happy culture and we are family here
Customer Service Associate II (Former Employee) - Mandaluyong City - January 4, 2023
Overall this company I've learned a lot to given a empathy to the customer and listening their side comments. In this company we trained to be family and listen to our customer and be polite to colleague or in higher ups. I say thank you for being part of this growing company and GOD Bless us all.
Pros
N/a
Cons
N/a
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Jobs at Continuum Global Solutions
Ok
Customer Service Representative (Former Employee) - Mandaluyong - September 29, 2022
Company's good, ig. We're working from home and company provided the equipment. I just had a trauma from my TL because even though you asked permission that you will just go to the restroom, he will call you multiple times on messenger even after a minute that you change your aux.
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One of the worst company that ive worked with
Chat Support Representative (Former Employee) - Cebu City - August 24, 2022
The management sucks! And their metrics are out of this world. Imagine, you applied for customer service but they expect you to sell. Nonsense. Im glad that I dont work gere anymore.
Pros
Non
Cons
Management, metrics, work
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Dont
Customer Service Representative (Former Employee) - Mandaluyong City - July 27, 2022
Just dont. Dont waste your time applying. Juuuuuust dont. Management sucks. Supervisors and OMs dont really care about their agents. Most of their time, they spend it smoking at the basement.
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Great management!
Agent (Current Employee) - Mandaluyong City - July 2, 2022
I love working here because of the strong camaraderie between agents and management. Only downside is there are only 2 accounts in Mandaluyong site; if one account ramps down, you only have 1 account to be transferred to.
Pros
Management
Cons
Facility
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i had a great time!
Healthcare Specialist (Current Employee) - Mandaluyong - June 27, 2022
I had a great time with people Pro's my team leader is great con's no salary increased, they will add more LOB and no contract, taking calls for 2 LOB at the same queue. mandatory overttime. cancelled vacation leaves. benefits not provided properly, hr is not okay.
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Fun and productive . Team Leader was very supportive
Customer Service Representative (Former Employee) - Work from Home - May 26, 2022
They trainned their people before letting it to the production area, TL are supportive, they provide equipment and teach all the tools that are needed. Offer a good compensation package
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Just a stressful account
Team Lead (Former Employee) - Mandaluyong - May 21, 2022
Stessful qccpunt but the management is good. Will help you to grow and improve in your career. Competetive account because of the KPIs, but friendly people and bossess
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Fun place to stay
Team Leader (Former Employee) - Mandaluyong City - May 5, 2022
Great people to work with. This is a fast-paced environment with good salary. I would recommend continuum to my friends if they wanted to start their career.
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Not stressful. Great salary.
Customer Service Associate II (Former Employee) - Mandaluyong - April 21, 2022
Working in Continuum is so great. I handled healthcare seasonal account which is 3 months, and I wish that it would last longer than that. Salary is great. Not stressful environment, not queuing, TL is so kind & understanding.
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Favoritism
Customer Care Associate (Former Employee) - Cebu - April 3, 2022
Instead of pushing their agent to do more they discourage it by saying that it hasto start from the very beginning like step by step process of learning. So instead of feeling encourage the agent felt down and not to give their best. Agent will wait to be terminated because of the discouragement received fron the trainor.
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Take it from the review, don't waste your time and effort here.
Customer Service Representative (Former Employee) - Cebu City, Cebu - February 20, 2022
The Attitude of the Account Manager and the Supervisor is unbelievable. The Attrition is above 50% within 2-3 months from start And guess how high is the Attrition after 3 months? They will set you up for failure plus middle management only cares about keeping their own jobs and nothing else, you as their subordinate is not worth defending for them. They don't even try. The most Stressful Contact Center Environment EVER.
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Ask a question about working or interviewing at Continuum Global Solutions. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
2.6 out of 5 stars for Work/Life Balance
2.6 out of 5 stars for Salary / Benefits
2.5 out of 5 stars for Job Security/Advancement
2.4 out of 5 stars for Management
2.5 out of 5 stars for Culture
Questions about Continuum Global Solutions
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