Concentrix Employee Reviews for Technical Support Specialist
Technical Support Specialist58 reviews
Found 58 reviews matching the searchSee all 24,947 reviews
Indeed Featured review
The most useful review selected by Indeed
almost all the accounts are toxic and really hard to survive. Good thing is my tl and OM are good people that's why I stayed. But the work you are force to do RDOT. And the goals are impossible. Not gonna recommend this company. Your life will never be balanced when you stay in this company.
Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.
My expectations is not met but the workplace is good. I just love the priviledges to have big discounts in golds gym and free clinic, healthcard and also has a gender equality
Overtime has a big money to earn
Management is sucks
As an IT support, we start the day with a Huddle then logging in to the system to start receiving support calls via phone and chat. Resolving issues with software installation and business application. With frequent consultation with SME.
The job is really hard and we have a high volume of calls with different customers issues.The account was really complicated.The tools are good but explorable.
Good job offer and benefits
long travel and account difficulties
Working in a place where you get free food and unlimited internet access is so much fun and beneficial but the downside of getting those privileges is having to travel 2 hrs to work and 2 hrs going home. What I loved most about my previous company is the family day, wherein all employees from all sites get to bring their whole family to a theme park for free and monetary value stubs that can be used for food and other store purchases. It has been a fun stay with the company however, there are reasons to consider that made me leave the company and that is proximity and other benefits that is not so beneficial for an employee with a big family.
Free food, Wi-fi access, Effecient compensation and benefits POC's
Convergys is one of the biggest and largest BPO company. I received competitive salary and benefits. I was happy with the teams I've been into. I am thankful of the learnings I've had and will always be thankful for the knowledge I gained.
The account I was with was definitely awesome. I just can't say the same for the people running it though. I wish they'd concentrate more on their employees' potential than go find faults, lose people and go ramping again. It just really doesn't make sense, does it?
My typical day at work begins by checking callback commitments assigned to me. Taking supervisor/manager's call while assisting agents on the floor with their calls. My job have greatly helped me in developing my multitasking skills, focus, and patience. The best part of working in this company is my team, we treat each other as family and make each other's day better. The hardest part of the job is when we have a lot of calls in queue and we have to assist agents at the same time. I found this hard at first but has become easy after some time.
Incentives and access to many tools.
We are multi skilled, therefore we have to fill in whatever is needed daily.