Concentrix Employee Reviews for Technical Support Representative
Technical Support Representative416 reviews
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My role is a very challenging role. They provided proper training which enhanced my communication skills. They wanted people to br competitive in handling customer calls.
Taking in 40-80 calls a day about Internet, Cable and Phone issues of American clients was exciting, fun but rather toxic. I understand the nature of work being a technical support rep. There are a lot of targets to be passed in a month that's why it's so pressured. Overall it was a good experience.
Better Learning Experience
We were almost 50 agents that had been forced to resigned, and some had chosen to be terminated. Most of us had been working for 4-5 months after we had been kicked off on the program. They said that we did not pass the training. The training that we signed on was only for 5 weeks in total, and we passed the certification before we hit on the floor. But as advised by our supervisor it’s the client call to trim down the agent on the floor. Sadly we had been swept on the corner before they trashed us out. They were not even bothered to wait for 6 months to decide whether we can be regularized or not. They have policy manual, but they don't follow the process. We have our labour code, but they don't mind to do things without due process. It's really a terrible experience.
Good training environment. With the account/LOB where I was assigned, the people were not so approachable especially if you are a newbie. Some superiors were also biased. The company itself is great but not the management.
Salary & Benefits
Convergys is one of the greatest BPO companies in the Philippines that help Filipinos to grow and establish great career oppurtunities by providing unmeasurable benefits.
Fun workplace to worked with and can really learn a lot of things that can help you advance your career
Convergys is one of the best companies I have ever been. It may just be a call center but the learning I got out from the company is well worth it. The incentives is well-deserve specially if you will work hard to meet and exceed their KPI.
Sleeping Quarters, music room, gym, cafeteria
should change the HMO from Intellicare
Being a call center agent is what I can say a very promising job. It's where you can find a lot of different kinds of people working on the same company. I can say promising cause, in a short while that I was able to work in that environment, I saw a lot of opportunity that may be able to use in the future as your edge.
Having a HMO
Not having enough sleep
So far Concentrix is my longest job that I've ever been with, almost perfect however I'm still looking for progress. I got a baby now so I need to work hard and find better job again.
sometimes free lunch, lot of incentives and freebies
I really enjoyed my work with Concentrix. They have the best management and the salary, perks, and benefits are really something to look forward to. The facilities, in different locations, are super clean and the sleeping quarters smell good
Great Management, Great Salary system
Nothing I can think of
Friendly environment. The management is great. Enjoyed being a part of the company since day 1 because I meet new friends. Queuing but satisfying because I would be able to help accountants with their payroll problems.
Stress free environment