Concentrix Employee Reviews for Technical Support
Review this companyJob Title
Technical Support132 reviews
Location
Philippines132 reviews
Sort by
Found 132 reviews matching the searchSee all 27,815 reviews
team mates and leaders are reachable.
TECHNICAL SUPPORT (Current Employee) - sm cyberwest - August 20, 2020
Indeed Featured review
The most useful review selected by IndeedOver all review to my current company is good, everything was smooth the account is not a toxic account, The only thing is that in this kind of pandemic I hope that they offer a homebased job like the rest of the accounts that they have.
Pros
Good leadership, nice environment, clear process and near site.
Cons
none
Was this review helpful?
Good company to start with for no call center experience
Technical support (Former Employee) - Cebu City, Cebu - April 13, 2021
It enhances my communication skills. Its good if your starting as a newbie. Well , actually convergys if much better before it was concentrix. No separation benefits and yearly appraisal and no increase with salary.
Pros
Neat and clean office
Cons
low salary
Was this review helpful?
Awesome
Technical Support Associate (Former Employee) - Cebu City, Cebu - October 22, 2020
Fun, engaging, experience wise, easy training processes and friendly environment. Managers and co-workers are very communicative and approachable. No hassle.
Was this review helpful?
Management are rude and unprofessional
Technical Support HP PSG (Current Employee) - Pasay - September 1, 2020
it seems that they do not train their Team Leaders and Level 2 support for professionalism. may it be verbal or written the people that they promote do not show leadership skills
Cons
Rude and Unprofessional Team Leaders
Was this review helpful?
Lots of pay disputes.
Technical Support (Current Employee) - Bonifacio City - June 6, 2020
Happy environment and very relaxing however, the management is not taking care their employees such as lot of pay disputes and their metrics is so hard to attain and the workload is not enough to our daily pay.
Was this review helpful?
Stressful
Tier 1 Technical Support (Current Employee) - Quezon City - May 27, 2020
Everyday is a stressful day. Hard to find a support everytime you need one. Management works very slow and you need to keep on follow up and it takes months to process what you need.
Was this review helpful?
Competitive Environment
Customer Technical Support (Former Employee) - Bacolod City - April 8, 2020
Achieving the required numbers is a must. Should provide customer satisfaction all the time. Friendly environment that you will eventually treat each other as a family.
Was this review helpful?
Fun
Microsoft Technical Support (Current Employee) - Central Visayas - March 20, 2020
The working environment is fine. Support management is always there to support you whenever you need it. There are lots of fun activities in the company that will help you to improve your skills and talents.
Was this review helpful?
Everything is good and awesome
Technical Support with Sales (Former Employee) - Bacolod - February 14, 2020
Great experience ans will recommend to my friends. The mananmgenent was replaced by a very hard working and a role model to employees. Thank you for thw years that I was ablw tonwork with your company
Was this review helpful?
nice work environment, can recommend to some friends
TECHNICAL SUPPORT REPRECENTATIVE (Former Employee) - Davao City - February 4, 2020
fun, in terms of activities and employees party and team building
stressful in terms of shifting schedule,work on rest day and overtime, proving your self to your team leader and the management. well depends on what account you are in . :(
Was this review helpful?
Jobs at Concentrix
Technical Support positionsStressful and long working hours.You need to be patient at all ties
Technical Support Associate (Former Employee) - Quezon City - January 24, 2020
A good starting point to consider, because you will obtain a lot of training and challenging experience. Pantry offers usual dishes but a little bit pricey from the usual.
Pros
Sleeping lounges
Cons
Irate customers
Was this review helpful?
A better workplace where you can learn how to adapt to new things.
Technical Support Associate (Current Employee) - Cebu City - January 18, 2020
A better workplace where you can learn how to adapt to new things. Working with professional people who follows excellence helped me realize things in life.
Was this review helpful?
Answers call from customers who needs help for their mobile devices, we learned how to work as a team and help each other when in need.
Technical support (Former Employee) - PH - January 13, 2020
Company provides the right benefits for the employee, the management acknowledge the hard work of each and every employee that can help them grow. All of the employee enjoys their job and working in the company.
Was this review helpful?
Salary disputes and Support are rude and unhelpful
Advance Technical Support (Current Employee) - Clark Freeport Zone - December 31, 2019
HR are disorganized in completing your access eventhough you have completely submitted all the necessary requirements.Took us almost a month to have our system access.Lots of salary disputes to the extent that we even had a special pay out.Sick leaves are not credited properly even you have medcert which leads to another dispute.13th month pay here is taxable.Some support are somewhat rude and make fun of you whenever you ask questions.The transition TL is so plastic and have favoritism.She is somewhat rude and offensive most of the time.She doesn't deserve to be in position.
Pros
Nothing
Cons
Lots of disputes
Was this review helpful?
Fun place to work
Advanced Technical Support (Former Employee) - Cubao - September 25, 2019
The company benefits were good. The account incentives are also huge. Very nice place to work with. Plus families were being appreciated here. The family day is awesome.
Pros
Sodexo overload
Cons
OT are not paid (long call and it is your end of shift)
Was this review helpful?
Concentrix CVG is great
Technical Support (Former Employee) - Alabang - September 23, 2019
I loved working for Concentrix on my first account, Dell. Great people to work with and great account. I was a Case Manager and had to analyze long ageing cases for closure. I created and analyzed reports for repairs and dispatches. I trained new team agents on case management policies and procedures.
It was a challenging job especially as there were always new policies to learn and implement. However, there are instructions provided and open communication ensured that any clarifications or improvements could be done.
The people were great. Everyone knew everybody else and you could approach anyone for assistance. People made an effort to be courteous. Higher ups made an effort to interject fun activities to lighten everyone's mood.
Was this review helpful?
fine
Dell technical support (Former Employee) - Angeles City, Pampanga - September 20, 2019
It is good to be part of the company, i learned a lot from it and enjoy the ambiance,thats all........................................................
Was this review helpful?
N/a
Technical Support Associate ( Fresh (Former Employee) - Alabang, Muntinlupa City, Philippines - August 28, 2019
The work environment and my other colleagues made me stay in this company for about 2 years and 6 months. Without having these fun people, I won't stay any longer
Was this review helpful?
Productive
Technical Support Associate (Former Employee) - Makati City - July 29, 2019
I'm a new hire and my first time working in a BPO. It's fun they said. But it's okay. Got a good Manager and good teammates. It's a good management Its fun.
Pros
n/a
Cons
Ot
Was this review helpful?
Enjoy work as a Technical Support
Technical Support (Former Employee) - Technical Support - July 21, 2019
check all the computer set up and updated the anti virus get all the information the computer installation, Re-image , enroll re-enroll
connect printer
Was this review helpful?
It's a good company to work with.
Email and Chat Technical Support for DJI drones (Former Employee) - Pasig - June 18, 2019
Coworkers were nice and enthusiastic. The support of the account I was assigned to was impeccable. Would have loved to work longer if not for the shifting schedule most often than needed.
Pros
Good facility and location is easy to get to via UV from Masinag.
Cons
Shifting schedule specific to the account.
Was this review helpful?
Want to know more about working here?
Ask a question about working or interviewing at Concentrix. Our community is ready to answer.Ask a QuestionOverall rating
5
7.1K
4
7.4K
3
6.4K
2
2.9K
1
4K
Ratings by category
3.3 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary / Benefits
3.2 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture
Questions about Concentrix
- How does someone get hired at Concentrix? What are the steps along the way?38 people answered
- What should you wear to an interview at Concentrix?36 people answered
- What interview questions do they ask at Concentrix?33 people answered
- How should you prepare for an interview at Concentrix?33 people answered
- How are the working hours at Concentrix?30 people answered
- What is the interview process like at Concentrix?29 people answered
- Does Concentrix require pre-employment background checks? What kind of background check does Concent…26 people answered
- What is the organisational culture at Concentrix?23 people answered
- How did you feel about telling people you worked at Concentrix?14 people answered
- What is the Concentrix employee discount?14 people answered
Concentrix Reviews by Job Title
Concentrix Reviews by Location
- Companies
- Concentrix
- Employee Reviews
- Technical Support