Concentrix Employee Reviews for Technical Support
Technical Support128 reviews
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Over all review to my current company is good, everything was smooth the account is not a toxic account, The only thing is that in this kind of pandemic I hope that they offer a homebased job like the rest of the accounts that they have.
Good leadership, nice environment, clear process and near site.
fun, in terms of activities and employees party and team building stressful in terms of shifting schedule,work on rest day and overtime, proving your self to your team leader and the management. well depends on what account you are in . :(
A good starting point to consider, because you will obtain a lot of training and challenging experience. Pantry offers usual dishes but a little bit pricey from the usual.
Answers call from customers who needs help for their mobile devices, we learned how to work as a team and help each other when in need.
Company provides the right benefits for the employee, the management acknowledge the hard work of each and every employee that can help them grow. All of the employee enjoys their job and working in the company.
HR are disorganized in completing your access eventhough you have completely submitted all the necessary requirements.Took us almost a month to have our system access.Lots of salary disputes to the extent that we even had a special pay out.Sick leaves are not credited properly even you have medcert which leads to another dispute.13th month pay here is taxable.Some support are somewhat rude and make fun of you whenever you ask questions.The transition TL is so plastic and have favoritism.She is somewhat rude and offensive most of the time.She doesn't deserve to be in position.
Lots of disputes
Coworkers were nice and enthusiastic. The support of the account I was assigned to was impeccable. Would have loved to work longer if not for the shifting schedule most often than needed.
Good facility and location is easy to get to via UV from Masinag.
Shifting schedule specific to the account.
Working in a call center (Philippines) can be a lot tougher than it looks especially when you're a first timer. One has to realize that Customer Service/Technical Support means signing up to a job of never ending customer issues and complaints. But once you get use to it, everything becomes easy. You just have to be creative on handling the stress. Fun part of course is the working environment. Call center managements are keen on providing employees with a more vibrant atmosphere to ease stress from work.
Enhances english proficiency
Unhealthy life style