Concentrix Employee Reviews for Team Supervisor
Team Supervisor17 reviews
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work life balance is promoted but it is not feasible for workers to have this as the work schedule demands a lot from the operations team and it takes a big toll on the shoulder of the agents as well as team leaders who most often get planned leaves denied.
Convergys has been my home for the past 6 years. Everyone is treating each other as family.Aside from having a very good foundation on taking care of its employees, Convergys also makes sure that they reach out and contribute to the community.
Yearly Merit Increase, Monthly Bonus and Incentives, Convertible Service Incentive and Sick Leaves, Bi weekly Payout
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Working with this company is a big opportunity to enhance my skills. The schedule changes every 2 months depending on clients needs. I started as an agent and had learned a lot when it comes to product familiarization abut routers , phones, modem and complicated billing issues. I had been exposed as well to providing support and became a subject matter expert. During this time I was given a chance to be exposed to handling a team and participated to different training. The most challenging job was when I became a supervisor since I had to deal with different personalities but it was never a hindrance to excel and had been receiving a lot of awards. This company was my comfort zone because of the friendly environment.During my stay I'd enjoyed having a get together with my colleagues and I had been to a lot of places as well. I would say that this is a very comfortable company to work with.
Convergys is a good company. It very well takes care of the employees and provide support. The company that focuses career growth. Because of Convergys' Education Assistance Program, I was able to finish my degree of Bachelor of Science in Business Adminstration Major in Marketing Management.
fun and yet very productive working environment. the management is very supportive in terms of development on the employee. what I admired most is how we work together from agent to management level or from one department to another for us to achieve our main goal which is to provide an excellent customer service.
Its a dynamic environment with more than 900 employees in our site. A BPO company which offers its services to FOrtune 500 corporations. I was a Convergys supervisor under the U.S. based Sprint Nextel account. ITs a stressful job. A performance based company. You have to deliver results otherwise you will be removed from the program.
big pay compared to the minimum wage offered in the PHilippines. With quarterly bonus, dental & medical insurance.
zero security of tenure. Once you dont perform they will fire you.
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