Concentrix Employee Reviews for Team Leader
Team Leader66 reviews
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1. Provides coaching and feedback. 2. Conducts team meeting to ensure transfer of information from clients down to agents level. 3. Update agent scorecard and performance. 4. Submit reports and analysis on agent’s quality performance. 5. Abides company policies.
The journey with that company was not easy. We really need to work hard and excel for you to be recognized. They company is very driven with their philosophy so for the first time employees, fresh graduate, it must be very difficult however on the other side, that is the challenge that we needed to conquer and that makes us stronger. I think that was the best part that I have gained with that company.Knowledge and confidence!
Depending on the account that you are assigned to, the work environment can be chill or toxic, Work-Life balance is an opportunity but it makes it up with engagement activities in the office. There are a lot of leadership skills that I have learned during my stay there that enabled me to develop my skill set in coaching and in managing a team.
engagement activities, good benefits
long hours, work-life balance
Productive, fun workplace. Cares for homegrown talents. They have transporttion allownce, rice and mel allowamces. Incentives for you nd your family..
long hours and overtime
Been in this company for almost 9 years. Stayed this long for good salary that can provide the needs of my family. Leaving this company is a decision me and my family agreed since all my time is spent on my deliverables even on my rest day.
Annual rate Increase
I would say working in Convergys is fun however the account is toxic and crucial. Too many changes in a month sometimes in a week depends on the updates from clients. Metrics are changing every month. Incentives not bad. Benefits are good.
Various projects, and great people to work with. Hiring from within for promotion is a great motivation. Learned different management styles. Although, compensation if compared to workload is insufficient and low.
Poor Upper Management
We were a family. I loved the account and the people i worked with. The company taught me well in terms of providing excellent customer satisfaction. It was a learning experience for me.