Concentrix Employee Reviews for Senior Sales Representative
Senior Sales Representative8 reviews
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This was my first job. I was an undergraduate back then so I wasn’t really expecting anything. Life in Convergys was trying at first but my nesting period was made easier because of the people. The people and the culture in the workplace are good. I had to leave to finish my studies but I would recommend Convergys in a heartbeat. Fun times indeed.
Great fun activities
Unrealistic/Barely achievable scorecard metrics
We take in calls for a telecom in US. We provide customer service in each calls but we focus on sales. Inbound account so you will receive tons of phone calls and you have to make a sale end of day. I have enjoyed working because of the incentives yearly and quarterly. You will be given a free travel international and domestic travel for quarterly incentives and luckily i have been a consistent top performing agent so i get to maximize all the incentives given.
free travel, commissions, money, free gadgets.
Graveyard shift, USA time.
i had been with convergys Philippines for just a little over a year. i would'nt be resigning if not because of my visa approval here in Canada. the workplace is very receptive for learning. having Convergys as my first ever Call center job is a blessing. the environment and my co workers is just like family. we were oriented with the same goal of success. nobodys left behind, everyone is picking you up and motivate you to strive harder.
bonuses and rewards
I would start my day waiting and making sure that I would punch time-in in the exact minute. Then I would get my tools ready (my spiels, troubleshooting strategy organizer, etc.) to take customers complaints, worries, online payments, product inquiries, add-on, orders, and account cancellation be resolved and provided to them to ensure excellent customer service satisfaction. I have learned to accomplish these things in a short period of time in every interaction I have in my every customer. I would usually have 2-3 customers in a time, that's why I doubled my ability to multi-task and time management. This is very confusing and complex but is manageable. I have no complaint with regards to the management and my supervisor. They were very strict about the work ethics and jobs of their employees but they were approachable, they give constructive criticisms, fair evaluations and appraisal. As to my co-workers, I work well with them and as the same time had fun being with them in and out of office. I guess there is nothing that I could consider the hardest part of my job in this company since compensation and benefits are the best. This made me enjoy my job.
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