Concentrix
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Concentrix Employee Reviews for Customer Specialist

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Convergys was my first big call center company and the hardest account by far. My customer service skills and skills in de-escalating a call was developed in Convergys.
Pros
Good incentives and salary
Cons
Very hard account
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Great company, Great compensation, awsome people you can work with. The hardest part is when you will be required to do overtime even when you're not feeling well.The best part is the are giving away a lot of freebies. enjoyable part of the job is when you see your team mates and have some bonding with them.
Pros
freebies
Cons
long hours
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I was under their General motors account. typical day is assisting customer regarding their questions and complaints with their vehicle.
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Convergys is the leading BPO company in the Philippines with 30000 employees, spread out across several sites in the country. It offers excellent compensation package with progressive growth and development opportunities. My stint in the company allowed me to grow holistically, as the culture and environment in Convergys promote growth in many respects.
Pros
loaded with benefits
Cons
irregular shifts
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