Concentrix Employee Reviews for Customer Service Representative
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Customer Service Representative1,586 reviews
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Philippines1,586 reviews
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Productive
Customer Service Representative (Former Employee) - Mandaluyong City - May 5, 2022
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The most useful review selected by IndeedGood start for newbie in BPO. Well my team is friendly if compred to others. We rarely find nice and true people i think. But thay is just my opinion. My team lead is also nice.
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Great place for starters and those who wants a career growth
Customer Service Representative (Former Employee) - megamall - May 14, 2022
One of the best company ive worked with. Interview was fast and training was very engaging. during covid, we were supported by the company that they took care all of us. great company with great people
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not the right place for starter in bpo
Customer Service Representative (Former Employee) - Mandaluyong City - May 13, 2022
sme and tl's doesn't want to help new employees. they don't care. they will just sleep instead .. wfh setup. If you have supcall they will get mad at you,....
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It's actually a good first job experience.
Customer Service Representative (CSR) (Current Employee) - Alabang - May 7, 2022
Kind workmates and Supervisors no matter how stressful it is. SME's and TL's assist you. But it's kind of hard to get a sale for me if you are dealing with angry customers.
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Supportive team, good pay, fun place to work
Customer Service Representative (Former Employee) - Bacolod - May 5, 2022
Working with Convergys, as Concentrix was known back then, was one of the best decisions I made career wise. I had a supportive team and TL that made the stress of daily calls bearable. I had fun and memorable days with them.
Pros
free lunch, movie tickets and other perks if u perform well
Cons
graveyard shift
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a good place to work, with hands-on workmates
Customer Service Agent (Current Employee) - Quezon City - May 4, 2022
Company policies were great, security is tight, you forget your I.D. and then you're job for the day is adjourned. You can commute and go to work early if you want to avoid traffic since they offer quarters for employees to sleep. Though, you're not the only with the idea so most of the employees who lives afar from the office tend to sleep at the quarters at an early hour before shift.
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Productive work environment, competitive salaray, continues learning for improvement.
Customer Service Advisor l (Current Employee) - Quezon City - May 3, 2022
Working with concentrix helps me mold my self and improve myself socially and gives me an opportunity to excell and ato achieve my goals without pressure.
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Politics in Management
CSR - Customer Service Representative (Former Employee) - Technohub - April 27, 2022
I was part of the team before, unfortunately I was having serious medical condition that leads to having mild stroke. The management wants to immediately fire me even though I'm still using our HMO to pay my medical bills. Man!! For real? I attended all overtime task that you ask for that resulted to having High blood pressure and that is how you repay your employees.
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New acquaintances most of the time
Customer Service Representative (Former Employee) - Alabang - April 26, 2022
Good environment but my experience with the equipment are a bit unsatisfied because some of the working stations have problem and almost occupied. Tendency Is you’ll get late when you can find one station that is working.
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Very nice
Customer Service Representative (CSR) (Former Employee) - Bacolod city - April 25, 2022
High salary they are very supportive thats all. They are also very helpful. They assist everyone as much as they can. I would recommend this BPO company.
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Jobs at Concentrix
Customer Service Representative positionsNight shift good benefits
Customer Service Representative (Former Employee) - Quezon City - April 24, 2022
Good company. Night shift with health benefits. not the best but I can recommend. Overall it's okay company. The account I worked for is not so toxic.
Pros
Not super stressful
Cons
Low salary
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Stressful
Customer Service Representative (CSR) (Former Employee) - Cebu City, Cebu - April 23, 2022
Super stressful and management sucks to be honest. Do not want to go back to this company forever. I hope they can improve it. Sothat agents will stay
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Low salary
Customer Service Representative (Former Employee) - Technohub - April 22, 2022
Unacceptable compensation for a newbie. Promotion is also quite slow since there are a lot of agents, you have to really climb the ladder. But still a good experience since I handled AT&T acct
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Learned a lot here in Concentrix
Customer Service Representative (Current Employee) - Quezon City - April 19, 2022
Learned a lot here in Concentrix, good benefits. interesting work, the day-to-day can be somewhat stressful but likely not much more than many other jobs. and great overall work environment.
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Stressful because you need to listen to irate customers from time to time.
Customer Service Advisor I (Former Employee) - Cebu City - April 13, 2022
For those who enjoy speaking with irate customers and solving their issues then this is for you. Learned so much about how to give a great customer service experience.
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No salary increase for 3 years
Customer Service Representative (Former Employee) - Quezon City - April 8, 2022
Management has favoritism and unsupportive. Lack of internal job opportunities and no salary increase even if you are a top agent. Great facilities though.
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Best salary and amazing service
Customer Service Representative (Current Employee) - Bacolod City - April 7, 2022
Offers the best salary and has tons of incentives. However it can be pressuring depending on what account you hold. There is a scorecard that you need to maintain and they require and pressure sales which is kinda stressful sometimes.
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Great platform for the growth of your career if you are a starter. Amazing environment to work with.
Advisor Customer Service (Former Employee) - Cebu City, Philippines - March 20, 2022
It was a great privilege working at Concentrix. I learned so many things that helped me grow. The company is always finding ways to its staff for productivity, especially during the start of the pandemic.
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Good work environment
Customer Service Representative (CSR) (Former Employee) - Davao City - March 18, 2022
Has great culture and management. Not so stressful but low increase in salary. Low incentives. Wherein, you only get incentives if you have good attendance.
Pros
Not so stressful workplace
Cons
Low salary
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Fast-paced company
Customer Service- Subject Matter Expert (Former Employee) - Manila - March 18, 2022
Salary/benefits is not quite good most especially if you are already a tenured associate. Good starting point for entry level job hunters. Slow progress and job advancement
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stressful
Customer Service Representative (Former Employee) - Quezon City - March 18, 2022
I don't really have much to say on this scompany, they are good, but not so great, recruitment process sucks, also once you are in calls, but can be a good stepping stone for beginners
Pros
salary
Cons
shift
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Ask a question about working or interviewing at Concentrix. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.3 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary / Benefits
3.2 out of 5 stars for Job Security/Advancement
3.1 out of 5 stars for Management
3.3 out of 5 stars for Culture
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