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Concentrix Employee Reviews for Communications Coach

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Work life in Convergys is always bustling with life. Being in this company taught be to be independent and you will learn to stand up on your own to have a better work-life balance there is always something comes up to challenge your capacities and push you to strive hard.
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 Evaluates agents to ensure adherence to communication and language acceptability standards.  Provides coaching/feedback to agents in order to develop their communication skills through call monitoring system and in-person to assist. Team Leaders in development of front-line employees  Participates in calibration sessions with Quality and Operations.  Creates modules to help front-line agents improve their communication skills
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Biggest private employer in the country and rapidly growing, so this means that there is a lot of opportunity for career growth. Solid core values. Very diversified people groups. Solid training programs. Average pay with minimal workload, depending on which site and shift schedule you are in. People & the culture would also depend on the same criteria.
Pros
Good pay, helpful team leaders and SMEs, good trainers.
Cons
Nothing much - takes a lot to go up since there are lots of employees.
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