Concentrix Employee Reviews for Collection Representative
Collection Representative12 reviews
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Convergys offers a diverse culture, their training is quite excellent, with staff that shows excellent knowledge about everything. I love the job culture, their open door policy makes sure that there's no awkward atmosphere no matter who work with.
training, work environment, medical benefits.
salary, work timings, managment.
The benefits are good so as the people working in the company. They are all polite and fun to be with however the rules and grading system of the work is not that fair.
They give lots of benefits
The grading system is not fair enough
More calls everyday to get more positive survey. Challenged in collecting customers due amount but by having good product training challenged were also overcome.
very cozy sleeping area
Long calls everyday
I have enjoyed my 1 month stay in this company. Though it was just a month I have learned a lot of things from here. each day is actually full of excitement and learning such as learning how to deal with irate customer, what appropriate tone and words should be used, how to document the call. The management are professional. starting from the guards, the Team Leaders, HR staff and our trainer. I think the hardest paret of the job is dealing with an irate customer while the most enjoyable part is the training itself
unlimited coffee, free transpo and meal allowance
Being a Customer Service Representative is a challenging job but it's worth it because their's a lot of advantages you will gain.
I'm a collection specialist representative at Convergys one of a well known BPO industry in the Philippines.It has a good management and supervision towards its employees. At first I handled Citi bank but after 1 month I was transferred to Synchrony bank. I learned how to negotiate and deal with customers to provide excellent service. It's enjoyable to work with great supervisors and co workers because they are such a nice person.The most enjoyable part of the job is when I'm helping customers to lessen their problems by providing them what they need.
20 percent night differential, medical benefits, commissions
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Fun place with a small game room that we can play and relax. Have a sleeping lounge so that we can take a nap when we have a break.
Simple day at work is when I see my friends/colleagues, we are receiving phone calls everyday. I learned a lot in Convergys Philippines, especially on how to give a good quality of service to our clients, on how to negotiate and pursue our clients to make their responsibilities between our conversation and also how to prolong our patience since that most of the day, we are getting irate customers. Regarding my co-workers, they are friendly, they are good to be with and also, we are helping each other in our team. Hardest part of my job is the schedule. We are working in graveyard shift everyday, since that our customers are from some other country and the time is different here in the Philippines. And the most enjoyable part of my previous job was when I'm able to help or serve our clients, when I'm making them very satisfied with their questions and concerns.
Transportation and meal allowances, rice subsidy and health insurance.
Long working hours.
I start my day by reading emails from my bosses, communication is important specially when you are working in a place where change happens every now and then. I work 8 hours taking in calls and one hour lunch break, that makes me forget the stress and work load I have. Working with goal being measured every seconds is tough but being able to pass the goal makes me feel motivated.
recreation room, food allowance, transportation allowance
working at night
Productive, warm environment, professional colleagues. co-workers were like my second family; personal relationship was built. the company's benefits were superb. hardest part of the job was meeting the quota for collection and some metrics required; there had seating problems/concerns. every time our bosses gives perks, games, rewards as motivation for us to work better were the most enjoyable part of the job.
out of town activity, freebies, Christmas gifts
long hour shifts; seat shortage
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