Concentrix Employee Reviews for Collection Agent
Collection Agent27 reviews
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Concentrix was Convergys when I was there employee. I enjoyed working there because the work environment is fun and the management was great. Overall my experience in Convergys was satisfying and I have learned a lot from my colleagues and also from the management team.
Convergys. Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, Customer Management, Solutions etc. Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations.
good to work for to start your career
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I've been working in convergys in 2 years now, and i can say thay convergys is a good conpany. Well provided, has a good facility. Work life balance is important to convergys and i can guarantee you that you will enjoy working there
There are times that we have a buffet. Free foods.
Our job starts when everyone is asleep. I've enjoyed graveyard shift since it opens me to other world, giving me the opportunity to overcome my comfort zone. Everyone is nice and professional.I've learned a lot not just in the work environment but most especially to cope up with different culture of people and embrace their differences.Accepting responsibility and to grow as a productive person.
Convergys us a good company however the salary is not good because of low monthly salary. It needs to have at least high salaray so that the future employees can be more productive.
free lunches during holidays
At first, it was fun working there, I learned to speak English with confidence, I had my work mates very approachable and considerate bosses. What I don't like on their system, they are not giving the right amount of the incentives, and it's always late. They do not communicate it immediately. In addition, they are requiring OT everyday aside from the RDOT (rest day OT).
considerate staffs and good schedule
requires OT everyday, incentives and allowances not given on time, additional work loads
Everyday was a bit stressing because of the queue because we have to cater on 2 accounts. I learned to be assertive and positive whatever the outcome of the call. My co workers were very supportive and engaging specially when there is a team competition. The hardest part of the job is to be unable to make payment arrangement for a customer for the system will not allow us anymore. The most enjoyable is their consistent program for the employees wellness and fitness.
By means of training I enjoy dealing with different kind of people with my negotiation skills . I learn the value communication thru having small meeting with the team. The hardest part of the job is the decision making but with the help from the superior it will came out as the best. The most enjoyable part of the my job was enjoying small winnings.
Free Trasportation fare
A very tiring day due to heavy call volume assisting card members to make a payment on their credit cards, all their concerns. I think the hardest part of my job is to stay professional despite of them saying inappropriate words. and the most enjoyable part of this job is you just loved what you're doing.
8 hours a day
theres no downtime at the office, such easy job, but always seating and night shift is sometimes boring, there are a lot of incentives, attendance and skills, when you hit the target snother incentive, but im starting to get burned out because of the same routine, with no sunlight exposure