Concentrix Employee Reviews for Call Center Representative
Call Center Representative114 reviews
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Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. A company with good people and a team.
good team work, good facilities, good management
Being on a graveyard shift is not an easy job. Discipline, efficient time-management, and detail-oriented are the few things that I've acquired on the job. Being on this kind of workplace will allow you to virtually transcend across the world because of the clients and that's what I loved about it.
In working at cvg, was a great experience for me in my ojt time, meeting people was an owesome feeling. The great experience I had their is the best of all.. cvg is the best.
can received the better sallary
8 hours with overtime
Great company to work for. Managers and co-workers are working toward a common goal, and the work culture cultivated a very friendly environment. As with any customer service job, the hardest part is getting reprimanded by a customer for something you did not do or could not control. The best part of this job, was knowing you were helping people immediately.
Good clinical experience
Short breaks, not great benefits, micro management, high stress
There's always a room for improvement and always makes you feel you are capable of doing great things and making other people's lives easier w/ myhelp
I was not alone, everyone helps each other to make the best out of each person in the room, I was never been so convinced that I can do something beyond what I expected of myself. It was a lifetime memorable experience. They always make each and everyone home.
Benefits and Treats for the agents
receiving inbound calls and making outbound calls to the clients,giving them sufficient information regarding products or services a call center agent is very defying work about the management there are very strictly in the rules and regulation i interact with different kinds of people i learned how mingle with others the hardest part of the job is when there is client that is so stubborn the pay day is the most enjoyable part, because you can do everything because you have your money
i like this company because of the people with lots of dreams and a co worker that so happy to be with. i learn so much on this company. i learn more how to be patients and understanding
free unch when theres a meeting
8 hours with 30 minutes O.T
Highest paid company in our City.The location is near our place so it is very convenient and It is a good company.The management is also very powerful in manning the agents to multi task. Overrall the job is easy and it is fun at work.
Long time to wait
I was a call center agent with my previous work in a graveyard shift. I worked with the number one business processing operations in my country which is Convergys for 1 year and 9 months. The work molded me to love pressure, thought me to understand people and to communicate even in culture boundaries. These experiences trained me to develop a skill not just in customer service but also in impromptu writing. The experience to be assigned in Chat support trained me to be excellent in sentence construction, spelling and proofreading. The nature of the work demanded me to construct sentences in just few seconds and to be articulate well. Although there sample templates were given, most of the time we needed to tailor fit the sentences or create a new set of personalized template still in business like manner for it to complement the status of the customer. Because of these experiences, I learned to become resourceful and widen my understanding. I was also lucky to be transferred from one department to another thus broaden my understanding and passion for customer service. Plus our scorecards were fused with sales this means we were obliged to do up selling while giving quality customer service. These experiences have also let me work with best professionals that helped me to be who I am today.