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Concentrix Employee Reviews for Ambassador

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We are providing technical support through social media platform (Facebook and Twitter). I have learned how to troubleshoot Windows operating system and be familiar with the basic software services. I am also a dedicated support for Skype.The management are okay; however, they are having a hard time creating the proper incentive scheme/grid for the agents since we are not the typical BPO who answers call. The hardest part of the job is when there are outages and we have to cater thousands of customers and assisting customers with their technical queries with a very limited characters in social media. So far the account is fun, colleagues are cool and so as the management.
Pros
fun ambiance and easy account
Cons
sudden change of incentive grids being it a social media account
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the management is very concern of the employees health and benefits.The hardest part of the job is generating ideas most of the time finding alternative way. The most enjoyable part of the job is to see how successful the activities is.
Pros
free snacks
Cons
night shift
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