Concentrix
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Concentrix Employee Reviews in Mactan

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Direct lead and support are always there to help, team mates also work in a fun environment. You will feel that you have found your second family. However, compensation wise, for practicality sake, we're not getting enough than we deserve specially if you are a performing agent
Pros
Fun work environment
Cons
not enough compensation
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the account was pioneering, it's good only at the start, but then management shows its true colors for being too demanding but little too impossible to meet demands. training is inadequate especially in navigating tools since providers have various types of inquiry - it's a health account-claims. low-support from tenure(manila site and NY) which tends you to lie to hospital providers on their queries.
Pros
nice working place and computers.
Cons
rate increase minimal, training inadequate, rate is all in, no allowance, toxic workplace-considering they hire unprofessional people like hs grad., management only cares for output. little to no budget for team building.
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The environment is not bad colleague are competitive. Manager is always monitoring the agent to make sure the performance is always on the top and always do the jobs.
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Learned how to digest structured process upon reviewing inquiries for healthcare providers. Has a good working environment and culture that seeks the highest quality of service.
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