Concentrix Employee Reviews in Cebu City
Cebu City393 reviews
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Very professional work field from the training ground up to the production area. Follows hierarchy and communicates with the agents in a mannered and approachable way.
Fun and collaborative
I had a great experience in Concentrix which boosted me as a better individual. It's a friendly environment. I am really grateful that I'm part of their company. The most enjoyable part of the job was to handle irate customers on the phone.
Free lunches, incentives
not always responsive HR
It was a fun workplace except for the unfair treatment of some of the Team Leaders there. The team leaders there should be trained on how to deal with their members in a fair manner with humane consideration.
Rewards eg treats like things et cetera
Long hours of OT
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Receiving calls,accepts queries from foriegn customers, I enhanced my english communication skills and it helps me deal with different attitudes and cultures of our customers specially when they're irritated with our service.
Enhanced my communication skills
Due to heavy call volumes, we cannot take a break to use a bathroom whenever we need to. If you receive a call 2 mins before your shift ends, you have to take that call and if that call will be long, let say it will last for an hour (it happens), you won't be paid for that hour. It will be a charity work.
I have good teamates who encourages me to work eventhough the workload is so overloaded. But its not always rainbows and unicorns inside the workplace. You have this not so good leaders. They are not hesistant to humiliate you infront of your workmates. And also that time I worked their salary is so low incentives are hard to reach. Environment got toxic.
Convergys - Cebu Branch was a good company. However, I am now unsure if it is the same where it had absorbed/acquired the Stream Company and later on was bought by Concentrix Company.
Great Payroll / Tax Human Resources.
No longer up to date to this new Management/Administration.