3.4 out of 5 stars.
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ClearSource Employee Reviews

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Location
Philippines26 reviews

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3.5Work-Life Balance
3.1Salary & Benefits
2.8Job Security & Advancement
3.2Management
3.4Culture

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Warning: Mass Termination is still on going

Indeed Featured review

The most useful review selected by Indeed
Good for Temporary Work during Pandemic. Easy to apply, easy to be terminated.Tip: Just obtain some work experience and find another job dont stay here.

Pros

Wfh

Cons

• Low Salary high work load • Mass hiring last year, after few months mass termination about 60% of employess has been lay-off this year.
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Horrible Owners - Stay Away!

I find it interesting that the owners preach values, but don't follow through. They have not provided valuable feedback or coaching, only shame and disparaging comments.

Pros

remote work

Cons

Good values on paper, but the owners are horible.
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Jobs at ClearSource

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Honest Review

Clearsource hiring process is indeed easy. If you like the wfh set up they'll definitely give it to you. Equipments will be delivered to your doorstep and if in any case you need replacement they will gladly send it to you even if they pay alot just to deliver something really small e.g. adapter, headset, wire. The pay is very competitive and the campaigns are not toxic. It's just that you will gradually feel under valued even if they believe in being Happy and Healthy, the stress of sudden changes due to their wrong decisions. Overstaffing causes them to downsize accounts and be on limbo or be retrench. But you'll still see them posting their job opportunities even though they just laid off massive amount of employees.

Pros

Wfh, equipment provided, on time pay, non toxic account

Cons

Job security
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Trash company. They will censor this review for sure. Dole should be notified, they terminate without notice. No severance pay either.

•retrenches employees without notice•underpaid•bogusThey have good trainers and the people i worked with are professional, but thr HR is not professional. Retrenching should be done with notice, they didn't give any notice.

Pros

Work from home

Cons

Inhumane way of laying off employees
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They said that clear is kind. But they will hide the feedbacks you need because they want your name to get destroyed

I will NEVER go back with this company. Had been here for more than 2 years and I can say that they don't give importance with your hardwork as a support because you are not an income-generating department. It is very easy for them to point out mistakes but difficult to recognize good work.

Pros

Free lunch, convertible leaves, wfh for agents

Cons

Unexplained bias from higher management to each support departments, no salary increase nor promotion, politics
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ClearSource insights

Based on 4 survey responses
Areas for improvement
  • Clear sense of purpose
  • Trust in colleagues
  • Overall satisfaction

Happy at first then eventually they will ruin you.

Don't apply here they will terminate you right away with no clear explanation. Poor management. Just don't apply here there's no job security on this company
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Immediate termination without 30 days notice

Dont work here. Youre just wasting your time. They will hire you instantly and one day they will send immediate termintion without 30 days notice then they will leave you hanging just like garbage. Very unprofessional.

Pros

Light workload

Cons

Unprofessional
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Waste of time

Been working here for months as a Permit Designer. Until one day they'll give you a notice for immediate termination because they haven't anticipated low volumes of project after mass hiring engineers like me. I felt professionally humiliated after my stay here in this company.

Pros

Work-life balance

Cons

Management
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Stress free environment

Very a fantastic company, they really take care of the employees and also get an answer to our concerns. Excellent management and a healthy environment for everyone. They really embody their core values and that staying happy and healthy is their top priority.
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Very unprofessional

They will set you on a meeting at the middle of the night. Around 2am-4am and they will not even show up! They set an appointment with me for 3 times and even on a single one, no one showed up.
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not a very good place to work

A very stressful working environment, full of cheaters. Not a good place to nurture your career. Do not apply or else this place will ruin your life!

Cons

pay is low compare to the workload
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Fun workplace

Everyone is kind and jollyThe job itself is not stressful.Team members helping each other.Less pressure due to the light load of work.The leaders are all approachable
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Not bad experience

Pros: Trainings, upskill, a work from home set up, flexi time, will really help you develop your skills, can apply for a higher position. Lots of opportunities.Cons: management, fast paced environment

Pros

Work from home

Cons

Bad management
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Recruitment is Poor

Recruiters or hr recruitment of clearsource seems selecting different criteria which are not specifically mention in their job post, even if you are experience applicants working in a bpo. Mind you, in a real calls, cx are not looking for a very good accent or native american accent. Cx prefer agents who can speak clearly, neutral accent, having good rapport and can provide viable satisfactory solutions.

Cons

Poor and selective/choosy in recruitment
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Productive and Great Management and great teamwork. This company saved my family during the pandemic. It help us to move forward and progress in Life.

Productive and Great Management and great teamwork. This company saved my family during the pandemic. It help us to move forward and progress in Life.
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The good kind of stress

My experience here at ClearSource is very good so far. The workload here is what I consider the "good kind" of stress. It's the type wherein you feel that your work and efforts at the end of the day has meaning, instead of feeling drained and meaningless. Promotion and growth here is great since opportunities are always abundant. Since ClearSource is fairly new compared to other BPO companies, management is still finding ways to improve the current benefits for employees. But, HMO and life insurance are already being offered so I'm confident the company can take care of me when the time comes. All in all, I would recommend to my friends and family to work here.
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Flexi time

Flexible Time. Though you need also to be flexible since if needed you'll be trained for another work division and you ned to cope up with that. In depth trainings are needed.
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It was average. The pay was good but not much anything to highlight.

It was average. The pay was good but not much anything to highlight. HMO is upon regularization. Management was approachable and hands on with concerns. No incentives was offered with the account that I had.
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They sure live and lead by the amazing core values they have.

They have 5 core values namely: Customer First, Humble Courage, Personal Accountability, Hungry, Happy and Healthy. They will surely show you that they’re willing to care for their people more.

Pros

Free meals, good leadership, leniency.

Cons

Constant pay disputes, benefits and compensations.
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Not a place to have fun and productive. Superiors too lazy to evaluate too much politics

I wonder if the CEO, knows abt what is goin on inside the production. Acctg dept is too incompetent. not advisable to work here. too much politics....

Pros

none

Cons

none
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Collaborative and Fun Working Environment

Collaborative WorkplacePromotes Work-Life BalanceValues Driven GoalsVisionary LeadersTransparent Communication with ManagementClear Goals and Expectations

Pros

Free Lunch, Shuttle Service, HMO Coverage, Virtual Hiring
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Overall rating

Based on 124 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary / Benefits
2.8 out of 5 stars for Job Security/Advancement
3.2 out of 5 stars for Management
3.4 out of 5 stars for Culture

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