We go to work 6 days a week, no holidays, with shifting schedule. We are assigned to provide honest and detailed information about our products and services to our clients. We also book their appointments and conduct customer satisfaction surveys monthly. For us to excellently accomplish everything, the company provided training (for a week) called New Employees Orientation Program. After that, another training for 2 months under my immediate heads.
Things I learned:
- The importance of listening and understanding
- Learning is an everyday experience
- Interacting and building good relationships with other people
- The beginning. I was quite overwhelmed with too many services, procedures, machines, clinics, etc that I have to familiarize myself with. I can say that the training really helped but it was the actual moment (when I started interacting with the clients, answering inquiries etc) where I truly learned.
- The company of my co-workers. The work didn't feel like work because of how close everyone is
- When I started teaching new agents about our work (tools, reports, products and services, surgical/non surgical procedures etc)
Discounted/free services, good benefits
working hours, distance, salary