Alorica Employee Reviews in Quezon City
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Good for newbies but low salary
Customer Service Representative (Former Employee) - Quezon City - January 19, 2023
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The most useful review selected by IndeedThey train their employees to exceed customer expectations and builds your skill set you need for your career journey.
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Proximity
Customer Service Representative (Former Employee) - Quezon City - January 30, 2023
It was only a one ride from my place to Alorica though it was a 45 minutes travel. Accessible to trasportation 24 hours. I only resigned due to personal reason and sibce the account will be trasfered to a much farther location.
Pros
Good environment
Cons
In a higher floor wich you lost lots of minute to be on the ground floor.
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okay
Customer Service Representative / Technical Support Representative (Former Employee) - Quezon City - January 8, 2023
Company is good for someone who's just starting out. Definitely much better compared with other bpo companies. they always provide salary a day before the actual pay date
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Good learning experience
Customer Service Representative (CSR) (Former Employee) - Quezon City - November 23, 2022
Alorica is a good company that is beginner friendly. If you’re a newbie on the industry they will be more than happy to train you. Their training team is one of the best I’ve ever experienced.
Pros
Good training, pristine facilities, nice co workers
Cons
Need more competitive salary
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Stressful job and management
Collection Specialist (Former Employee) - Quezon City - October 16, 2022
Typical bpo set up, good that they offer HMO, salary is too low. Management lacks of support. I’m an NCO EMPLOYEE TO EGS TO ALORICA. If you’re a newbie this maybe right for you to gain expeirence
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Work from home, night differential, great benefits
Customer Service Representative (Former Employee) - Quezon City - October 12, 2022
The salary and performance-based incentives can sustain a family, and the work environment is healthy, removing the fact that it's a call center. The overall experience will differ with your supervisor and account's management, but the company alone is top-tier. The only problem is growth opportunity, as they more than frequently hire external supervisors instead of promoting top agents.
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Great Values and Innovative Culture
Product Trainer (Former Employee) - Quezon City - October 10, 2022
Culture is colorful and great. This is the best company to start with especially if you have no experience. With hardwork and perserverence, you can definitely grow. Working with HR can be a breeze as they are easy to communicate with.
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Stress full
Customer Service Representative (Former Employee) - Quezon City - September 6, 2022
Employees are not well compensated but this company is good for those who wants to start their career in a BPO industry. But I do not recommend this for your long term career
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They offer work frome set ups
Customer Service Representative (CSR) (Current Employee) - Quezon City - August 9, 2022
Alorica is good for newbies. Turning 2 years next month. There are so nany things that needs to improve. No annusl increase and its performance based. They have this 8 point system that if you cannot report for work even its uncontrollable, it will progress and it is terminable. No retirement. Just good for newbies. Considering to leave this company soon for better opportunities.
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Worst workplace with the worst management and TLs with superiority complex
Customer Service Representative (Former Employee) - Quezon City - August 6, 2022
This is a good company to jumpstart your BPO career but you won't last 3 months if you know your worth.Equipment is dirty and collecting dust. Comfort rooms are stinky. TLs particularly those on training are power trippers would keep you on meetings after shift. SALARY DISPUTES ARE PREVALENT. IT HAPPENS EVERY CUT OFF.
Pros
Integrated system and security
Cons
98% of it's existence
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Jobs at Alorica
in Quezon Cityproductive
Technical Support Representative (Former Employee) - Quezon City - August 5, 2022
working with alorica is good one of the best companies to work with. Management is good they care about their employees especially OMs when you are sick or having difficulties they will reach you out.
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Good working environment
Quality Assurance Analyst (Current Employee) - Quezon City - August 4, 2022
Good working environmentGood managementNot so stressful compare to other companiessalary is low though, I hope there's an increase on the salary and additional allowance for all employees, it would be best if they also have an early retirement plan
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Not sure to recommend
Customer experience agent (Current Employee) - Quezon City - July 30, 2022
Not worth it. Management always finds a way to blame the rep for the scores you get even though it was something where there is nothing you can do.Growth needs to be asked and is not offered. This only means that only you knows your self worth.Pay is on time, but even if you are tenured you get no increase as it is a performance based which should be changed as you cannot please and control the scores provided by the clients.
Pros
Rice allowance/internet (WAH)
Cons
Little salary. No yearly increase, management blames reps everytime
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Work is collaborative
Technical Support Representative (Former Employee) - Quezon City - July 27, 2022
The management is very approachable. Their Covid response on its onset was by far the worst among all other companies but they are slowly getting back. The culture is very friendly and warm. A nice place to work at apart from it being one of the lowest salary bracket.
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No PTO available
Customer Service Representative (CSR) (Current Employee) - Quezon City - July 25, 2022
No PTO available even if its downtime, all in all I enjoy working here the TMs are approachable but the management need to connect with their employees.
Pros
Good for newbies
Cons
Long hours, declined request leave
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Too much work but little benefits
Customer Service Representative (CSR) (Current Employee) - Quezon City - July 19, 2022
I enjoyed the work but management needs a lot of improvement.Pay is average. The working place needs to level up. Management mostly focuses on revenue than their employees.
Pros
Easy Commute
Cons
Work environment
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nah
Customer Service Representative (Former Employee) - Quezon City - July 15, 2022
Not so good thats why i resigned this months . with the inflation we are experiencing Right now you can choose better company than this one no pro agent benefits and decline leaves
Pros
Early salary
Cons
long hours, upskill
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A fair company
Team Lead (Former Employee) - Quezon City - June 16, 2022
The management tries their best to balance everything out but then again it is still the client's mandate that they need to follow. At the end of the day the compensation in my opinion, wasn't on par with the workload.
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friendly, polite and very kind staffs
Customer Service Representative (Current Employee) - Quezon City - June 13, 2022
aside from having friendly environment you will feel comfortable when speaking to them. They also welcome newbies and this company is highly recommendable for newbies who want to start their careers working in a BPO industry.
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Official response from Alorica
June 16, 2022We're so happy we were able to help you out! We look forward to your next visit! Take care!
Good
Customer Service Representative (CSR) (Former Employee) - Quezon City - May 27, 2022
What I loved the most while working here is that instead of receiving your salary every Friday, you get it one day earlier.Salary increase upon regularization is not that noticeable unlike other companies.
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Official response from Alorica
June 15, 2022Hi, We appreciate your positive review about your recent experience with us!
Good working environment
Customer Service Representative (CSR) (Former Employee) - Quezon City - May 25, 2022
they provide fair compensation. They have good management, not a toxic one. The job is not that stressful. Accessible location, good working environment.
Pros
Accessible location, good working environment
Cons
salary rate
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Official response from Alorica
June 15, 2022Hello, thank you for your kind words and this wonderful review! We hope to see you soon!
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2.9 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary / Benefits
2.7 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.8 out of 5 stars for Culture
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