2.9 out of 5 stars.
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Alorica Employee Reviews

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Location
Philippines1,580 reviews

Ratings by category

2.9Work-Life Balance
2.7Salary & Benefits
2.7Job Security & Advancement
2.7Management
2.8Culture

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Found 1,580 reviews matching the searchSee all 18,747 reviews

Productive and fun workplace

Indeed Featured review

The most useful review selected by Indeed
one that celebrates teamwork and maximizes employees' distinct skill sets and competencies. In this type of culture, collaboration is deliberate and regular.
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Not a fun place to work at even if we have been working from home.

Just the worst call center. I really never thought of staying here for a long but due to the delayed payout of the incentives that we worked hard for, we also delay leaving this he77.
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Alorica insights

Based on 40 survey responses
What people like
  • Clear sense of purpose
  • Supportive environment
  • Feeling of personal appreciation
Areas for improvement
  • Ability to meet personal goals
  • Energizing work tasks
  • Sense of belonging

Good place to learn and upskill

It is a good place for begginers who want ro learn new skills or upskill. However, what bothers me is alot of agents are oftenly being transferred from one account to another. (This review is based only on my own experience and observation on my former workplace and not applicable to all sites)
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Low compensation

Very low compensation compared to other BPO companies, low salary package, poor management, and they will only promote you if you have a close friend in the management.
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Good working environment

Job doesn’t require a college degree. People were nice and team leaders are approachable. We also had paid training before being put into production, which was a great way to learn about the job and bond with coworkers.
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Productive workplace with gym.

I've been assigned with a good teammate. Even though I'm a starter in this profession, I can feel their effort in helping me improve my skills.hardest part of the job: when customers ask for the impossible.
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Great company to work with

I've been with this company for 15 years. Lots of opportunities to move up and the pay is good. I work with very supportive people that felt like family.
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good boss

great place to work, good management, no problem in filing a leave, people first, flexible worktime, permanent work from home, company provided equipment
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Very late last pay

The leaders are great but it took so long for them to release the final pay even if you follow up multiple times. It took them 6 months to email me. You can’t talk to them in person. Just emails.
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Good Company.

Good leaders, and opportunities. I experienced a lot of new things when I was assigned to a new account. Opened a lot of doors for me. I will always be grateful.
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Good for beginners

The company has mid-range competitive benefits to offer. If you're a newbie in the BPO industry, this company will definitely hone you to be the best that you can be.
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Good for starters

A great workplace depending on the people you work with. Training was a fun experience though, you might have trouble adjusting to other people since co-workers come and go.
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Kinda fun and healthy environment

They have a good learning environment, trainers are very engage on teaching us while haveing fun from time to time, but i feel like it solely depends on the person
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Productive and a fun environment

What is the best part of working at the company?People, Tmobile incentives, management What is the most stressful part about working at the company?When you didn't study the processWhat is the work environment and culture like at the company?Treat you as their important gem.What is a typical day like for you at the company?Happy working with the people around me
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what you believe you learned there are Salary Disputes

Jobs are all the same enjoyable except salary which are always in disputes, salary offer is not different from the actual given payment.Not advisable to tenured but good start for newbie for experience.

Pros

not stressed

Cons

salary disputes
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Fun workplace

Low basic salary but you can have high salary through incentives as long as you can maintain a good perfromance monthly. Good for no experience on BPO.
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Good working environment

Depending on the account you land and maybe the site, my experience there was great. The salary was not that good since newbie but I can say that the account and people I've been with were awesome
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No increase no everything

I've been to this company for 5 years and I dont have any salary increase, no insensitive at all.! my previous account is amazon STA MESA. The management make you believe that they are the easiest but talking to multiple people and trying to please them is not easy at all also the leaders are power tripping specially OM's .HR there are also power tripper there is values at all. HR ALSO COVERING UP THEIR BAD APPLES.

Pros

Nothing

Cons

Bad management
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Fun workplace

Good management. They helped me to bring out the best in me. Approachable HR, leaders, and all. Their process in getting COE is really easy to understand and they respond to you.
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Productive and fun workplace

Not competitive salary package yet culture and environment is great. Have learned a lot with mentors and TMs since they are hands on. Work is great if you are nearby the site
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Scam HR, Slow Career Growth, No Development, Average Salary

- Recruitment hub will hype the job offer but will transfer you to a different acount instead so you don't get what you applied for during the 13hrs of 1-day application process.- Training was so bad you'd immediately know they don't train their trainers. No methodology or any good training/technique was present.- New hires (6mos probation) get ZERO benefits despite being the ones who get sick the most due to night shift adjustmemts.- Equipments and online systems are trash you'd have to get to work early just so you could set it up and not get late. They'd rather have their employees extend working hours than fix their trash equipment.- Clinics are always out of stock on medicine and have very limited provision/service for unwell employees- the only good thing is the affordable food in the pantry and some very helpful team supports/supervisors
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Overall rating

Based on 18,747 reviews

Ratings by category

2.9 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary / Benefits
2.7 out of 5 stars for Job Security/Advancement
2.7 out of 5 stars for Management
2.8 out of 5 stars for Culture

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