3.1 out of 5 stars.
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Afni Employee Reviews

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Location
Philippines45 reviews

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3.0Work-Life Balance
3.3Salary & Benefits
2.9Job Security & Advancement
2.8Management
3.0Culture

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Toxic management

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Would not recommend working if you want to level up your career. Too low salary for their non voice and the incentives are too hard to be achieved. Also the management have this toxicity where they are bias to agents that are not there friends

Pros

Free coffee and hot choco and location

Cons

Long hours, ot is not paid even though it is not your fault, toxic management
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Low pay

Low pay, good doors for career growth. Metrics are going up every month. Sales is a big deal. No pay disputes. Offers full on site. Pay is lower than other BPO, annual increase is based on your performance.
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Great Colleague

The supervisor are supportive and you have 1 on 1 discussion on a monthly basis. The best thing is the people you work alongside with. They are helpful and supportive towards each other.

Pros

Best Paid Time Off system

Cons

Salary
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If you value integrity, this is not the company for you

Afni will lure you at hiring so you say yes. They will promise the moon and the stars. Once you're there, you have to be the one using your own sticks to get them. Disputes on salary, SSS contribution, tax deductions, name it, you'll experience it. Disputes can be resolved sure. However, they get employees to do magic just to be the best in their clients eyes. The moment you speak up about it, you're targeted. They will watch even your inhaling and exhaling and charge you for living...lol The senior leaders play favorites. Look at the people of high tenure there, and you will understand what this post means. Good luck to those who will go for this company.
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Good

Working at Afni has been a rewarding and fulfilling experience. This customer service outsourcing company has cultivated a work environment that is both supportive and encouraging, making it an excellent choice for those looking to grow in their careers.One of the standout features of Afni is its commitment to fostering a positive work culture. The company places a strong emphasis on team collaboration and employee well-being. The sense of camaraderie among colleagues creates a pleasant and motivating atmosphere. It's not uncommon to find a team that genuinely cares about one another's success, which boosts morale and productivity.Afni also provides ample opportunities for personal and professional growth. The company invests in training and development programs, allowing employees to acquire new skills and advance in their careers. Whether you're just starting in customer service or looking to move up the corporate ladder, Afni supports your ambitions.Management at Afni is known for being approachable and receptive to feedback. This open-door policy promotes transparency and ensures that employee concerns are addressed promptly. As a result, there's a strong sense of trust between staff and leadership.Furthermore, the company offers competitive compensation packages and benefits, which are crucial for financial stability and job satisfaction. This includes health insurance, retirement plans, and performance incentives. Afni recognizes and rewards hard work, which motivates employees to put forth their best effort.In summary, Afni is a place where you can feel both - 
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Fast paced

-good benefits-fun workmates-accessible workplace-lot of opportunities to grow-added more training -clients can be very demanding-execs may coach you to resign
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Training is Fun

Very Good Place To Work For, But Stressful In The Production. Overall AFNI Values Their Employees So I Still Recommend This Company As A Good Place To Work With
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fun and more benefits

It was fun there's alot of benefits but the compensation is not suits on the work flow we doing. Also the environment is quit good less hassle for me since I am on the non voice account over all I enjoy working on this company.
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Fun Training but stressful in the floor

The training is fun and I learned a lot with them. When we were endorsed to the floor, everything changed. More stressful. No permanent TLs. Low compensation compared to other companies.
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Good workplace

Good work environment and friendly workmates. I did find myself become more productive with this company. Although sometimes there are struggles. Still, I enjoyed working here.
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Family centered culture

It's family centered. We don't do the end of year parties like other companies, instead we have a family day where we can have our family enjoy a special outing sponsored by Afni. I've been working here for almost 7 years and this is the first one I've stayed in for more than a year.
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Great benefits

Regardless of the account or program you belong. This company provides medical reimbursements, up to 4 free dependents that you will get according to your tenurity.
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Productive and a fantastic experience

I had the pleasure of working at Afni, and I must say it was a fantastic experience. From day one, I was impressed by the positive and supportive work environment fostered by the company. The management team truly cares about the employees' well-being and professional growth, creating a motivating atmosphere.One of the standout aspects of Afni is their dedication to customer service excellence. The company places a strong emphasis on providing exceptional support and building strong relationships with clients. Throughout my time at Afni, I witnessed the company's commitment to going above and beyond for customers, which instilled a sense of pride in our work.Moreover, Afni has a comprehensive training program that equips employees with the necessary skills and knowledge to succeed. I found the training sessions to be informative and engaging, allowing me to develop my expertise in customer service and refine my communication skills.Another aspect that impressed me about Afni is their focus on work-life balance. The company understands the importance of maintaining a healthy personal life alongside professional commitments. They offer flexible scheduling options, employee assistance programs, and various wellness initiatives that promote well-being and ensure a harmonious work-life integration
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Good enough and growth opportunity

Pros: All staffs are approachable, from security, maintenance, trainers, mentor, coaches, OM and OD. Clean environment and good facilities.Cons: Basic salary is too low for the account.
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great incentives

Afni value their people..they provide good pay and great incentives..they have lots of benefits like HMO, medical reimbursement up to 10000. I joined Afni in March 2020 when pandemic starts Im on training back then and i wasnt able to continue due to pandemic but they still provide my salary for 2 cut off.
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Decent overall

I guess depending on the account, career growth is great. Salary wise, so-so compared to others but when promoted, the "increase" or lack thereof is not worth it for the stress.
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Productive and fun workplace

It's a productive environment where leaders will help you hone your skills and discover more about yourself. You'll get all the support you need and everyone make sure that you are exerting your full potential.
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Not a Good Company, Management Sucks

This company pays low, the supposed paid leaves is not credible it's always questionable, you'll end up not having any paid leaves. The management does not care at all to their employees. They will label your role as customer service representative but you will do Tech work 98% of the time.

Pros

near my home

Cons

they don't care at all, poor management
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Not good, Salary disputes

Not good, salary disputes. Management sucks, work sucks, everything is not working properly. TL sucks. Everything sucks. No work life balance. No OT pays.

Pros

Not good, Salary disputes

Cons

Not good, Salary disputes
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Not enough salary

There's no yearly increase. Account is stressfull since its telco. They'll be asking for something that even management can't do. Lakas ng politika pa.
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Just all about business.

They would never care and higher management would even blast you with demotivating words on your group chat for not hitting your target. It's also hard to take vacation leaves. Faulty system crashes most of the time.

Pros

Near home

Cons

Not competitive salary, too many requirements.
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Overall rating

Based on 2,045 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary / Benefits
2.9 out of 5 stars for Job Security/Advancement
2.8 out of 5 stars for Management
3.0 out of 5 stars for Culture

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