branch personnel,cebuana lhuillier jobs

Are you a great communicator who enjoys helping people and finding solutions? We're looking for a Customer Service Representative who can deliver excellent customer support, handle concerns professionally, and ensure every customer receives the assistance they need.

What You'll Do:

• Assist customers through phone calls, emails, and support tickets.
• Listen to customer concerns, understand their needs, and provide clear, professional responses.
• Handle complaints and service requests with patience and a solution-focused approach.
• Record customer interactions and maintain accurate information in the CRM or support system.
• Coordinate and escalate concerns to the appropriate departments when necessary.
• Follow up on pending requests and keep customers updated until their concerns are resolved.
• Manage multiple customer inquiries while keeping records organized and up to date.

What We're Looking For:

• Excellent English communication skills, both verbal and written.
• Previous customer service or customer support experience is an advantage.
• Strong problem-solving and active listening skills.
• Organized, detail-oriented, and able to manage multiple requests.
• Comfortable navigating CRM platforms, help desk systems, and other computer applications.
• Able to handle challenging customer interactions professionally.
• Basic troubleshooting knowledge is a plus.

Work Schedule

• MONDAY TO FRIDAY | fix-weekends off
• 3PM to 12AM PH TIME
• Fulltime: Onsite (Ecoland branch)

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Promotion to permanent employee

Work Location: In person