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About Deployed

Deployed is an established BPO firm specialising in workforce solutions. We partner with a range of globally minded businesses, from start-ups to large corporations across a range of industries.

Our expert team of recruiters at Deployed will work closely with you to create a career change that challenges, motivates, and excites you. We take the time to understand your ambitions to ensure an effective job match and place you in a business where you'll perform your best. You'll be supported at every step to ensure success- from job searching and placement to a robust onboarding process to ongoing HR, office, and IT support. Deployed is committed to offering you holistic support at every step to ensure you succeed, have the best work experience and a rewarding career.

What You'll Do in the Role

We are seeking a proactive, driven Operations Virtual Assistant to join our operations team. In this role, you will work directly alongside our Team Lead to coordinate daily operations, managing cleaning staff, handling client communications, and overseeing schedules across London, with a primary focus on short-let (such as Airbnb checkouts), serviced apartments, and end-of-tenancy cleaning.

This role is not for someone who just wants to clock hours. We are looking for an adaptable self-starter who thrives in a fast-paced environment, takes ownership under pressure, and wants to drive real operational impact.

• Manage and monitor 150+ WhatsApp group chats with cleaners and clients (messaging mostly, calls)
• Assist with daily scheduling, help assign cleans across 100 daily bookings
• Troubleshoot on-the-ground issues: missing keys, late checkouts, linen delivery delays, guest complaints
• Coordinate with linen suppliers to ensure timely deliveries
• Update the Breezeway system with real-time job status and changes
• Escalate urgent issues to the operations team and management
• Identify process improvements and proactively suggest better ways of working
• Support peak season overflow and last-minute schedule changes
• Help track cleaner attendance and hours

Skills /Qualifications

• Previous experience working with UK-based clients (understanding of UK culture, time zones, and business norms
• Experience working with rents, serviced apartments, or hotels.
• Strong written communication skills in English, clear, professional, and calm under pressure
• Excellent problem-solving ability, you don't just flag problems, you suggest solutions
• Ability to handle high-stress situations without getting flustered (clients can get frustrated, and you need to stay level-headed)
• Comfortable working independently in a fast-moving environment with shifting priorities
• Strong organizational skills and attention to detail

Nice to Haves

• Experience in the cleaning industry or hospitality/housekeeping sector
• Familiarity with Breezeway or similar property management/cleaning operations software
• Previous experience managing multiple communication channels (WhatsApp groups, email, etc.)
• Experience working with Filipino teams or in a cross-cultural remote environment

Why you should join our team!

Leaves entitlement, HMO and life insurance upon hire!

Ready to take on the next challenge? If you’re looking for an organisation with outstanding career-development opportunities, amazing work-life culture, and comprehensive benefits crafted to support work-life harmony, you might be a perfect fit at Deployed!

At Deployed, we truly believe that our team is the core highlight of our brand. With our goal of being a top business partner for our global clients, we take it as a responsibility to build a diverse, inclusive, and growth-oriented work environment where employees of all backgrounds and lifestyles feel a sense of belonging, mutual respect, and kindness.

Pay: Php30,000.00 - Php40,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee
• Work from home

Application Question(s):

• Are you willing to work from Monday to Friday and Sunday from 4pm-1am?
• Do you have experience as UK virtual assistant?
• Do you have experience in hospitality and cleaning management as virtual assistant?
• How much is your expected salary?
• Do you have your own device?
• Kindly list all short stay booking channels you have hands-on experience using (e.g. Booking.com, Vrbo, etc.).

Experience:

• virtual assistant: 3 years (Required)
• international: 3 years (Preferred)

Work Location: Remote