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Job Title: Medical Account Executive

Classification: Prestador de Servicios (Independent Contractor)

Location: Remote

Department: Medical Operations

Supervisor: Director of Medical Operations

Company Description

Rockpoint Legal Funding, founded in 2015, is a leading West Coast provider of pre- and post-settlement funding to plaintiffs and non-recourse cost advances to plaintiffs' attorneys. Committed to easing plaintiffs’ financial stress during litigation, Rockpoint is well-capitalized and has achieved consistent quarter-over-quarter growth since its inception. It is the only funding company endorsed by the Consumer Association of California (CAOC), the statewide consumer attorney association.

Position Description

The Medical Account Executive is critical to Rockpoint's mission of providing fast, reliable medical funding for personal injury cases. This position acts as the primary liaison between Rockpoint, medical providers, law firms, and patients, ensuring seamless coordination throughout the entire funding cycle. You will be responsible for managing 70-120 medical funding cases simultaneously, ensuring accuracy, urgency, and full compliance. Core duties include coordinating medical scheduling, processing funding requests, managing billing, calculating payments, and ensuring meticulous documentation. This high-volume role requires proactive communication, strong relationship management, and meticulous attention to detail to deliver high-quality service.

Responsibilities

• Deliver exceptional service to patients and medical providers by maintaining clear, timely, and empathetic communication throughout the lifecycle of each case.
• Ensure accuracy and completeness of all case documentation, including medical estimates, operative reports, billing statements, pricing and payment information, and lien agreements.
• Assisting in preparing and coordinating the execution of various contracts needed for a procedure.
• Process funding requests efficiently while adhering to internal quality standards, turnaround times, and compliance protocols.
• Support cross-functional collaboration with underwriting, legal, operations and provider relations teams to ensure consistency and quality in service delivery.
• Working with medical facilities to obtain billing information for timely payment
• Monitoring and staying informed of all active and pending medical applications. Keeping applications moving continuously
• Maintaining detailed and accurate notes on medical applications
• Accurately entering payment information and processing funding
• Managing incoming and outgoing phone calls and emails regarding surgeries and other procedures
• Cross-selling products and services based on customer needs
• Performs additional duties as assigned

Qualifications

Required Qualifications:

• Reliable laptop with 8GB+ RAM
• High-speed internet (60 Mbps or higher)
• C1–C2 English proficiency

Preferred Qualifications:

• A dedicated and quiet workspace
• Second monitor and noise-canceling headphones
• 3+ years of experience in a similar professional or client-facing role
• Experience in personal injury, legal procedures, and medical terminology
• Working knowledge of HIPAA guidelines and proper handling of PHI
• High accuracy in computer and data-entry tasks (Google Workspace)
• Demonstrated commitment to producing high-quality, error-free work

Other Qualifications:

• Consistently maintains a high standard of accuracy, thoroughness, and documentation quality
• Strong judgment: able to read between the lines, identify missing information, and anticipate needs
• Detail-driven problem solver who can investigate discrepancies and ensure completeness
• Excellent time management and ability to prioritize without compromising quality
• Works independently and reliably, maintaining high work standards with limited oversight
• Professional, courteous, and collaborative; represents Rockpoint with excellence
• Adaptable and calm when handling urgent or complex tasks

Rockpoint’s Core Values

Be Efficient

Be Collaborative

Be Accountable

Be Ethical, Always

Be Caring

& Have Fun!

Continued Opportunities

Opportunities for career growth are bountiful. We encourage Rockers to learn and grow.

Compensation

$7 to $8 USD per hour; DOE

Benefits

Paid Time Off

Paid US Holidays, subject to business needs.

HOW TO APPLY

Please submit a current resume and optional cover letter.

Please be prepared to submit references upon issuance of an offer of employment.

Pay: Php350.00 - Php400.00 per hour

Application Question(s):

• Please provide the following specs for your PC:

Windows/Mac?

RAM?

Processor?

SSD/Hard Drive?

• Please provide the following information about your Internet Service Provider (https://www.speedtest.net/):

Provider?

Download Speed?

Upload Speed?

• Do you have prior experience in Personal Injury or a Case Manager role?
• Do you have C1-C2 level English?
• This role is offered as an independent contractor. We pay your entire gross (before tax) wage, and you are responsible for remittance to your local tax agency. This wage is always paid in USD, regardless of currency exchange. Are you comfortable with this?

Work Location: Remote