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Job Post Details

After Hours Luxury Travel Specialist
MGTeamPlus
Philippines
PHP 58,000 - PHP 60,000 a month
Permanent, Full-time
Apply now

Job details

PHP 58,000 - PHP 60,000 a month
Permanent, Full-time
Philippines

Full job description

We’re hiring a full‑time travel specialist to support our U.S.‑based client in the luxury travel sector. This role will provide after hours (US evenings and weekends) urgent support to travelers needing assistance with their existing travel arrangements - e.g. flight delays/cancelations or local transfers etc.

Position Overview

Working as part of the client relationship team, the role requires strong Sabre GDS expertise, polished client communication skills including answering the phone or responding to text/chat messages. The successful applicant must be able to reassure the client that they're in capable hands and have the ability to handle emergencies such as flight cancellations or delays.

Key Responsibilities

  • Handle traveler needs and changes with respect to: Flight delays (due to mechanical or weather issues) and full cancellations. Immediate ground transfer or vendor issues (e.g., the driver is not at the pickup location). On-site discrepancies upon arrival at hotels or restaurants. Urgent itinerary adjustments (hotels, greeters, transfers) resulting from last-minute flight changes.
  • Take detailed messages for non-urgent requests (e.g., future trip planning) to pass along to the primary Relationship Manager.
  • Escalate complex issues directly to a Relationship Manager when necessary
  • Provide structured handoffs and ensure proactive updates continue seamlessly across shift changes without the client needing to follow up.
  • Full onboarding will be provided to the clients existing systems and procedures.

Qualifications

  • 5+ years of luxury travel experience.
  • Strong Sabre GDS skills
  • Exceptional communication and client‑handling skills.
  • Ability to manage multiple timelines independently with strong accountability.

Job Types: Full-time, Permanent

Pay: Php58,000.00 - Php60,000.00 per month

Benefits:

  • Additional leave
  • Paid training
  • Work from home

Application Question(s):

  • Please describe your remote work experience: which roles you've worked from home in, and for how long (years and months).
  • Please describe your experience working nights ("graveyard shift"): how many years, which days of the week, typical hours, and how you've arranged your life outside work to accommodate this schedule.
  • What attracted you to this position and motivated you to apply?
  • Do you have experience booking group travel and handling ticketing (issuing, exchanges, refunds)? Please describe.
  • In your own words, what does excellent customer service look like, especially when handling an urgent, stressful situation for a client?
  • Describe your work-from-home setup, including your internet speed and backup, your workspace, and any backup power arrangement.

Experience:

  • Sabre GDS: 5 years (Required)
  • travel: 5 years (Required)

Work Location: Remote

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