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Job Post Details

Customer Service Assistant - job post

STARLITE FERRIES, INC
4.0 out of 5 stars
Batangas City

Job details

Job type

  • Permanent
  • Fresh graduate
  • Full-time

Location

Batangas City

Full job description

A Customer Service Assistant is the primary point of contact for clients, responsible for resolving queries, processing transactions, and ensuring overall satisfaction. They act as the brand's face or voice, handling inbound communications, managing complaints, and maintaining accurate client records.

Key Responsibilities

  • Customer Support: Greet customers, answer inbound calls, and respond to emails or chat messages.
  • Problem Resolution: Investigate and resolve customer complaints, process refunds, or walk users through basic troubleshooting.
  • Sales & Transactions: Process sales via POS systems, handle cash, and provide accurate product and pricing information.
  • Database Management:

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Employee discount
  • Opportunities for promotion
  • Pay raise
  • Promotion to permanent employee
  • Staff meals provided

Work Location: In person

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