Vxi Global Solutions, Inc Jobs jobs in Meycauayan

Customer Service Representative – Health & Wellness (Independent Contractor)
Remote | Contract | English-Speaking Contact Center

For over 20 years, we’ve been a leader in the e-commerce space, known for delivering exceptional customer service across multiple online platforms. Our fast-paced contact center manages both inbound and outbound calls, with a strong focus on health-related products and services.

We are currently seeking a dedicated and experienced Customer Service Representative (Independent Contractor) who is passionate about providing best-in-class customer support. If you are a reliable self-starter with excellent English communication skills and a genuine desire to help others, we want to hear from you.

Key Responsibilities:

• Respond to customer inquiries via phone and email
• Confirm and verify order and prescription details
• Handle customer concerns with professionalism and empathy
• Accurately enter and update customer information in a custom database
• Identify and escalate complex issues to team leads or managers
• Provide accurate product and service information
• Track and report recurring issues or trends to management
• Troubleshoot website issues and notify the appropriate teams
• Continuously learn about new products and services to better assist customers

Qualifications:

• Minimum of 2 years of English-language voice customer service experience
• Exceptional verbal and written English communication skills
• Strong typing and data entry skills
• High attention to detail and organizational ability
• Proven problem-solving and critical thinking capabilities
• Comfortable working in a high-volume, fast-paced environment
• Tech-savvy with working knowledge of the internet and MS Office
• Friendly, professional, and customer-focused attitude
• Quick learner who is self-motivated and reliable
• Able to work independently and collaboratively within a team
• Flexible availability and willingness to work on a rotating schedule

Note: This is a remote, contractor position. You must have a reliable internet connection and a quiet work environment.

Job Type: Full-time

Pay: Php180.00 - Php230.00 per hour

Benefits:

• Work from home

Application Question(s):

• Do you have post paid internet connection with reliable high speed access?
• Do you have a dedicated and quiet workspace at home conducive to working without distractions?
• Do you own a computer or laptop with upgraded software and hardware requirements?
• Are you available to work evening shifts to match the office hours in BC, Canada (Pacific Standard Time)
• The pay range for this role is PHP 180.00 - PHP 220.00 per hour. Please confirm if this is acceptable to you.

Education:

• Bachelor's (Required)

Experience:

• Voice Customer Service Representative in English: 2 years (Required)

Location:

• Bulacan, Bulacan (Required)

Work Location: Remote